ClockShark Time Tracking Reviews: Is It Legit?

Customer Experience

Positive experience30.0% of reviews
Neutral10.0% of reviews
Negative experience60.0% of reviews

~ Based on 30 written reviews from the US App Store.

Is ClockShark Time Tracking Safe?

ClockShark Time Tracking has mixed safety signals based on user ratings. AppsHunter Safety Score for ClockShark Time Tracking is 58/100.

This assessment is based on 95 user ratings, with an App Store average of 2.8/5.

Safety Analysis

38.6% of ratings point to a safe experience
14.8% of ratings suggest some concerns
46.6% of ratings point to a risky experience

~ Based on 88 App Store ratings for ClockShark Time Tracking.

Is ClockShark Time Tracking Legit?

ClockShark Time Tracking appears to be a legitimate app. AppsHunter Legitimacy Score for ClockShark Time Tracking is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Lipstick on a turd

App looks much better but everything else is absolutely worse then before and the old app was pretty terrible

Worse than the last

Takes five extra steps to get to the same things. Doesn’t track time when going to different apps even when background refresh is active. No longer uploads photos automatically to your photo app. One guy on my team has an android and it doesn’t even work on it. Massive downgrade in every way possible.
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Schedule view

The first iteration of CD was golden. The new version is incredibly slow, laggy & annoying to use. The schedule view is a nightmare as well. In addition lost the ability to view my teammates I was scheduled to work with.

In conclusion, very unhappy with this version.

Crew Clock

Could the same crew clock feature of the old app be added to this one? It was much easier to use. Trying to clock multiple people in on this app does not work.

Old app was better

I don’t understand the forced switch,
The old app performed much better than the new one

Cannot zoom in to map locations of employees

I am NOT a fan of this new version. We use the mobile version for our IPhone. I have an employee that constantly forgets to clock out so I have to frequently go back and track his location to find out when he reports back to the office to bring the truck back. This is a big problem since we are a service-based business which requires our employee to travel to several jobs during the day. The map is now incredibly small and does not have the capability for me to zoom in to his locations that were pinged throughout the day. VERY FRUSTRATING!! The old version was no problem. Please fix this!!
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Going Backwards

The old app worked decent enough for what I’ve used it for through my company. The new updated app feels like it took 10 steps backwards in every single piece of the app. If the old app was to release again, it’d feel leagues ahead of what we’re left with now.

Hopefully they will sort this mess out!
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please fix schedule view

schedule view, it is really the only thing hard for me to be able to use the new app

we are a large company that uses this app and a lot of field install technicians as well as service technicians struggle to see their schedules because of the new calendar graph views

if a technician is scheduled to more than one place it makes it even worse as the bars on the graph become crowded and trying to view on a phone is near impossible

If a scheduler just selects all day it compounds the issue as ongoing bars cascading into the next day past midnight making everything very busy and confusing

on desktop, I get the appeal of the calendar view. It's nice to be able to drag bars around and it's useful for seeing multiple employees at a time

It's just on the phone... a little bit rough
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Response from developer

Hi, thanks for the great review and feedback! We're actively working on some of these features, so I'll provide more information: - We'll be releasing the ability to Add/Edit Schedules in our next release (this week), so make sure you update!! - You can already Edit Shift Details from the Timesheets area, which then saves back to the total Timesheet. Tap on a Shift and in the upper right corner tap Edit. - Love your ideas to keep the Schedule View setting and the user selection across app features, I'll add these to our feature idea portal! - We're actively improving the clock in screens and workflow, so in the coming months you should get an update that has better performance. - The Timesheet view assessment is a great one, I'll connect with our design team to see if we can improve it. - You can also tap on the month again to close the month view, and I'll take note for our design team. - There should be 2 letter day names at the top of the month view in the Schedule (Su, Mo, etc). They are light gray, so we'll consider making them easier to see! - We definitely have a lot of interface and design refinements to build in, so we'll keep improving! We really appreciate your detailed review, and we hope you'll stay up to date with our future updates! There is a lot we still want to do, and we're listening to your feedback! Have a great work day :)

Hard to navigate

The schedule part of the app is hard to navigate, I can see the benefit of some industries to have a 24 hour timeline but for how my company utilizes the app it just doesn’t make sense. The old app was easier to read scheduling. If the 24 hour google calendar style is here to stay, it would be nice to be able to turn my phone sideways to be able to see the weekly timeline in a bigger view. As of right now, the schedule system is clunky, cluttered, and very frustrating.
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Love it!

I’ve used the old ClockShark app for years and this is MUCH better than before. I love the daily summary that lets me easily clock in from my schedule from the Home Screen. It’s way faster and more reliable too.

One star for trying

I’ve never seen an app get worse in every respect from an old version. Load times are noticeably slower, the UI is slightly harder to navigate. But by far the timesheet section is the worst, every element of the old page was better, I can’t see my days at a glance and to see the entire week you have to scroll so much. You’ll have to pry the old app off my phone.
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Overlapping

When I switch jobs in bad service areas I’ve had several times where it will overlap my jobs. Ie. I work a 10 hours day but the app says I have more hours than that because I was clock into more than one job at a time.

Lacking Support/ missing key features

Have talked to support multiple times, all they have to say is “we’ve been hearing that from a few customers” and “unfortunately the app can’t do that”
Would be nice to be able to limit what time people can clock in at and make the geo fences restrict clocking in outside of the set limit instead of just sending me hundreds of emails.
Lots of room for improvement, difficult to navigate compared to other apps from a supervisor standpoint. Pretty user friendly from employees though
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Doesn’t work

App opens but doesn’t load. Freezes.

Response from developer

Update: The Timesheets time zone setting is based on the Company time zone setting, and not the local device time zone. We'll add this option as a feature request! --- Hello, thank you for the feedback! I'll have our team look into this. We appreciate hearing from you and will make improvements wherever we can!

Not working

Been using for a month and the app updated and now won’t work please fix

App doesn’t open after new update

App is not opening after the new update

Great app

Great app, but why are there two apps? What’s one better for than the other one?

Hate this app

Worst clock in app out there

Response from developer

Hi Trevor, sorry you feel that way. We hope our next clock in update improves your experience. Good luck at work this week!

Much improved

I’ve been using ClockShark for my business for a few years. The old app worked okay, but it was pretty slow and had some bugs. This new version is much better. It runs faster and doesn’t crash. My crew finds it easy to clock in and out, which saves us time and keeps things simple.

Buggier than the original

App constantly fails to load right and has problems switching between jobs and breaks. The original worked better and looked better.

Response from developer

Hello, thank you for your feedback! We were working through some performance challenges and recently made significant updates. We hope you'll update to get the better experience! We appreciate your input and we're continuing to release new features and make improvements.