Technical Bug: Video Playback Interface Frozen / Unresponsive to Taps
I am experiencing a critical issue with your Cloud Storage app on my device… I can’t watch none of my uploaded videos, when I tap or press on a video that I want to watch it doesn’t play the video, and it’s not reacting at all when I tap on the video, it’s as if it’s stuck or frozen even though it’s not.
The app interface allows me to scroll normally, but when I tap or press on any of my uploaded videos to watch them, the app does not react at all. It does not play the video, it does not show a loading prompt, and it acts completely stuck/frozen upon selection.
I have already attempted deleting and reinstalling the application, but the exact same freeze happens every time I try to open a video.
Could you please investigate this bug for my account or let me know how I can successfully play my backed up media files?
Thank you.
The app interface allows me to scroll normally, but when I tap or press on any of my uploaded videos to watch them, the app does not react at all. It does not play the video, it does not show a loading prompt, and it acts completely stuck/frozen upon selection.
I have already attempted deleting and reinstalling the application, but the exact same freeze happens every time I try to open a video.
Could you please investigate this bug for my account or let me know how I can successfully play my backed up media files?
Thank you.
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DDee3432
Scammers
Still waiting for my refund after sent an email 1 h after mistakenly purchased it
Ffitnessbyeddy
Paid for more than I received
Paid for 1T and they gave me 100 gb and are trying to charge me more to “upgrade” to the 1T i already paid for. Idk if it’s a glitch or a scam but beware.
BBongrippin
There’s a problem that needs to be fixed
The videos that I uploaded on the app is struggling to stream, I deleted app downloaded the app again and still the same issue, I even made a new account and still have the same problem. Since I’m using an iPad (iOS), this narrows the issue down specifically to Apple's strict video formatting and iOS app sandbox permissions. Apple devices use very specific media containers, and many third-party cloud apps on iPad iOS struggle to stream videos directly if they aren't optimized for Apple's native player. Fix this, please!
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DDee3432
Response from developer
Hi, our team will have a look and fix the issue.
Super
Great
NNsasi77
