FUBAR
Bought this camera a couple years ago and worked great until the last “forced” upgrade, now it won’t let me playback video anymore unless I buy a yearly subscription. I don’t see the point of having on board memory card if I can’t access the video.
I thought it was illegal for big tech companies to upgrade into obsolescence, maybe a class action lawsuit is in order like they did with Apple!
I thought it was illegal for big tech companies to upgrade into obsolescence, maybe a class action lawsuit is in order like they did with Apple!
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Seriously
Evidently, it’s not worth much unless I pay a monthly fee. Open that I can send this back.
Ugh
Ugh
Unable to turn spam marketing off
Unable to turn spam marketing off in app. Every time I open the app I get a full screen pop up to subscribe to something which I don’t want.
automatically zooms back out after just a few seconds
Updated 9/28/26: now when I pinch to zoom in, it automatically zooms back out after just a few seconds. And for some reason, the top and bottom of the video image are darkened for a while. Now when you start the app, a full screen ad is displayed. I don’t have time for seeing ads and bypassing them!!!
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Four MicroSD cards locked
Apart from anything else, I am sick of your nagging ads! And after the latest update, I get the feeling you are heading towards disabling some features unless users subscribe.
That said, I have three cameras via CloudEdge and today, I just had to replace a MicroSD card for the fourth time - all of them genuine Kingston Canvas. One card was just fried but three of the cards had become write protected somehow and no way to unlock them using any utility. For some reason, perhaps the aggressive cloud services marketing in the app, it just occurred to me that locking MicroSD cards might be a means of 'encouraging' people to use the cloud services. Call me cynical but it is odd that the same error has occurred on three cards.
Other than that, I wish this app would just do what is necessary and do it quietly. Unfortunately, quite often, when something happens in the field of view of one of my three cameras, they fail to activate. They are all set to be at their highest sensitivity yet on one occasion in the middle of the night, without going into great detail, there were two flashing vehicles and six people coming and going in, out and around my house (all within the field of view of all three cameras) for an hour and not one camera picked anything up. It is just lucky that my house wasn't being burgled. Other times, I look at the alarm footage and the tiniest moth has triggered a recording or sometimes seemingly nothing at all.
Plus, there is a click through mini-tutorial every time there is an upgrade. After the latest upgrade, there we upgrade nags on every screen which, due to the number I have seen (at least ten including one on each camera screen and one on each camera alarm page) seem to recur. I'm not interested in upgrading - please take no as my answer - a permanent and decisive NO.
That said, I have three cameras via CloudEdge and today, I just had to replace a MicroSD card for the fourth time - all of them genuine Kingston Canvas. One card was just fried but three of the cards had become write protected somehow and no way to unlock them using any utility. For some reason, perhaps the aggressive cloud services marketing in the app, it just occurred to me that locking MicroSD cards might be a means of 'encouraging' people to use the cloud services. Call me cynical but it is odd that the same error has occurred on three cards.
Other than that, I wish this app would just do what is necessary and do it quietly. Unfortunately, quite often, when something happens in the field of view of one of my three cameras, they fail to activate. They are all set to be at their highest sensitivity yet on one occasion in the middle of the night, without going into great detail, there were two flashing vehicles and six people coming and going in, out and around my house (all within the field of view of all three cameras) for an hour and not one camera picked anything up. It is just lucky that my house wasn't being burgled. Other times, I look at the alarm footage and the tiniest moth has triggered a recording or sometimes seemingly nothing at all.
Plus, there is a click through mini-tutorial every time there is an upgrade. After the latest upgrade, there we upgrade nags on every screen which, due to the number I have seen (at least ten including one on each camera screen and one on each camera alarm page) seem to recur. I'm not interested in upgrading - please take no as my answer - a permanent and decisive NO.
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Update September 23 2026. After update I couldn’t access my videos unless I was forced to click on
Update September 23 2026.
After update I couldn’t access my videos unless I was forced to click on iCloud trial subscription for one month so that I could watch my videos.
This was a good device until they started to force a subscription to view your videos on your phone.
After one month if they start asking for payment I will remove this device and get another one with no subscription which I did not agree to when I first purchased this device.
I don’t do iCloud it infringes on my privacy.
I don’t like to store my private life on iCloud.
NOT HAPPY.
This has been the best phone intercom I’ve ever had and I’ve been through many. I’ve had it for about a year and never had any problems and I’ve been very happy with it. However, after installing new updates the videos are not working. If I click on the photos on the right they open fine. If I try to open the video on the left hand side it says establishing encryption 17% and so on but does not open the video. Can cloud edge please advise me on this issue. Thanks. Today November 8 2021 another new update fixed the problem and everything is working really well again thanks. SEPTEMBER 2022 NO SOUND after the update PLEASE FIX.
Update: 30th December 2022
I cloud edge cannot clear cache anymore.
Maybe an update needed.
I sent messages via email and feedback but no response.
Also I can’t remember my password.
This app is on my old email I can no longer access my email address so I can’t retrieve verification codes for my password which I forgot.
Could you please advise me. Thanks.
Update : 29/11/2025
After the last updates all my photos I saved in this app in album has disappeared. I was keeping photos to refer to if needed as evidence.
The photos were erased after updates.
Is there anyway of retrieving the photos ???
Not happy about this.
After update I couldn’t access my videos unless I was forced to click on iCloud trial subscription for one month so that I could watch my videos.
This was a good device until they started to force a subscription to view your videos on your phone.
After one month if they start asking for payment I will remove this device and get another one with no subscription which I did not agree to when I first purchased this device.
I don’t do iCloud it infringes on my privacy.
I don’t like to store my private life on iCloud.
NOT HAPPY.
This has been the best phone intercom I’ve ever had and I’ve been through many. I’ve had it for about a year and never had any problems and I’ve been very happy with it. However, after installing new updates the videos are not working. If I click on the photos on the right they open fine. If I try to open the video on the left hand side it says establishing encryption 17% and so on but does not open the video. Can cloud edge please advise me on this issue. Thanks. Today November 8 2021 another new update fixed the problem and everything is working really well again thanks. SEPTEMBER 2022 NO SOUND after the update PLEASE FIX.
Update: 30th December 2022
I cloud edge cannot clear cache anymore.
Maybe an update needed.
I sent messages via email and feedback but no response.
Also I can’t remember my password.
This app is on my old email I can no longer access my email address so I can’t retrieve verification codes for my password which I forgot.
Could you please advise me. Thanks.
Update : 29/11/2025
After the last updates all my photos I saved in this app in album has disappeared. I was keeping photos to refer to if needed as evidence.
The photos were erased after updates.
Is there anyway of retrieving the photos ???
Not happy about this.
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Not great
Pretty buggy, slow and crashes when viewing playback, wasn’t too bad until the recent changes. Time bar is not available in full screen mode and have to switch to small screen to be able to move the time quicker which is really awkward.
Unhappy with customer service
I tried to reach the customer service but they never replied
Log in
I used this app for a few years now but over the last year or so, I have to log in every time I launch the app and go through the steps to look at this and look at that. It’s a pain in the arse! Why can’t I stay logged in?
Chuck I’m the owner and ceo of Prom excavating
I love this. I use it in office
This was a good product
now they want a paid sub
Wonderful
Wonderful
Thank you for giving my cameras back
Update 10/6/26 I appreciate you giving us our access back to our cameras with our micro SD cards in them.
You're going to now charge me to see the videos on MY camera? So you can see my videos but I can't on MY cameras? This is a racket
You're going to now charge me to see the videos on MY camera? So you can see my videos but I can't on MY cameras? This is a racket
Great Cameras
I have four cameras around our house. Work great. Take down about two/three times a year to charge. Motion sensors, night vision, recordings on the app. Can keep or delete. Can watch live cameras while away. Usually app works great. Occasionally, might get glitchy after update. But they seem to be up to date with fixing things.
9/2026 all of a sudden you gotta pay to watch video on app? What kind of BS is this? Looking for new cameras! Shame on you CloudEdge/iegeek!!!
9/2026 all of a sudden you gotta pay to watch video on app? What kind of BS is this? Looking for new cameras! Shame on you CloudEdge/iegeek!!!
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Needs updated
App usually works fine but I have a battery on 18% and am getting a notification every one or two minutes about it all day saying it needs charged. Needs fixed immediately… doesn’t normally do this so I’m not sure what is going on
Ужасное приложение
Все тупит, подключается через раз! Исправьте уже наконец-то.
Recording Subscription Required - RETURN CAMERAS, DO NOT BUY
Like the other most recent reviews have stated, this app now requires a subscription to see your previous recordings even though they use an SD card. I’ve been using this camera for two years now and did not have problems. My main use for the camera/app was to view my alerts and video recording at any time. Now, with the most recent update, I’m forced to buy a subscription to view my recordings even with an SD card. I recommend shopping around for another camera that does not offer any cloud service even if it’s as a trial option. Eventually, they can and will force you to subscribe. DO NOT BUY any of their cameras and if you did, consider returning it.
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Love this product
Thank you for making a great product and also so easy to use.
Not happy!!
Why do i have to keep “topping up” when i am running them off of sd cards?
Fiabilité de l application
Application fait arrêter une caméras sur deux a chaque mise a jour et on appel pour régler le problème et veux nous charger de l argent je recommande pas d utiliser cette application
