Great
Great no problems
Great when works properly
Really frustrating constant no network message but in100% is connected
Update makes you pay
Had this doorbell camera and app for 7 years and never had an issue with it until I updated the app recently and now it won’t record anything and wants me to pay to record and store!!! So disappointed and angry!
No longer giving free video playback
Loved this app which I downloaded for my set of cameras and doorbell but they no longer offer me free playback and are asking for a subscription - the whole reason I got this instead of Ring was to avoid a subscription cost so now pointless
Now a hostage to buy cloud storage
One of the recent updates now does not allow the use of my SD cards. Forces me to sign up for paid cloud subscription. Terrible business move, resembles a scam. Guess I’ll be buying new cameras. Stay away from CloudEdge and cameras that use it!!!
Total bs
Why tf must I now pay for features that were free for 5 years. That’s the only last working feature even the basic fking feature we have to pay. I bought this camera because I like the way that it was. Now I’ll toss it in the trash. About just two days ago I had more features than I could imagine. Now it’s just sound and motion detection. Everything is fking money money money. Greedy fker I’ll make sure this camera is not sold with my social media influence. Total BS!
Show more
Snuck in a subscription service
Going straight into the bin - the update from a week ago only lets you watch footage if you pay for a subscription - and the 30 day trial period does not work.
Forced subscription bad
Camera quality is good, better than some others. It used to be good, I have both doorbell and cameras, with SD cards, but now unless you pay the subscription, you can’t view footage, only live. I bought these not to have a subscription.
App Broken
After the latest update I am unable to save my videos to my SD card. You are now required to purchase a plan to be able to view your videos. I am not buying a cloud plan! Please fix this app.
Fonctionne bien
Fonctionne bien et facile d’installation
Last update
Why since last update has it now removed facility to use sd recording & forcing you to pay for ai & cloud service !!! & now unable revert back to using sd card
I do not want to pay for 3 cloud services as cannot afford it !!!
I do not want to pay for 3 cloud services as cannot afford it !!!
Not able to see recording clips with my SD card 🙄, oh well, you’ll lose a customer!
Another money grab by these corp companies, they always present themselves as the alternative, until they start making bank and adopt the “elite” greedy gene, no problem, some of us actually stand for something, you have 7days to reverse the decision or goodbye 👋 ⏱️
Cameras unusable since new software
They now make you pay to view your own local recordings which I own. Can this be legal? Very underhand company.
Cameras used to be good but now they are useless.
Cameras used to be good but now they are useless.
Not happy
I have owned a Topcony cam security camera for 3 years it was great. Then the app stopped working and I was advised to download this one. It’s identical except it wants me to pay to view my own camera. Total joke I’m not happy.
Used to be great but now it’s terrible.
Takes ages to talk to your doorbell. Now you have to pay for the service? No thanks and going elsewhere.
Faults After update (today November 8 new update fixed the problem)
Update September 23 2026.
After update I couldn’t access my videos unless I was forced to click on iCloud trial subscription for one month so that I could watch my videos.
This was a good device until they started to force a subscription to view your videos on your phone.
After one month if they start asking for payment I will remove this device and get another one with no subscription which I did not agree to when I first purchased this device.
I don’t do iCloud it infringes on my privacy.
I don’t like to store my private life on iCloud.
NOT HAPPY.
This has been the best phone intercom I’ve ever had and I’ve been through many. I’ve had it for about a year and never had any problems and I’ve been very happy with it. However, after installing new updates the videos are not working. If I click on the photos on the right they open fine. If I try to open the video on the left hand side it says establishing encryption 17% and so on but does not open the video. Can cloud edge please advise me on this issue. Thanks. Today November 8 2021 another new update fixed the problem and everything is working really well again thanks. SEPTEMBER 2022 NO SOUND after the update PLEASE FIX.
Update: 30th December 2022
I cloud edge cannot clear cache anymore.
Maybe an update needed.
I sent messages via email and feedback but no response.
Also I can’t remember my password.
This app is on my old email I can no longer access my email address so I can’t retrieve verification codes for my password which I forgot.
Could you please advise me. Thanks.
Update : 29/11/2025
After the last updates all my photos I saved in this app in album has disappeared. I was keeping photos to refer to if needed as evidence.
The photos were erased after updates.
Is there anyway of retrieving the photos ???
Not happy about this.
After update I couldn’t access my videos unless I was forced to click on iCloud trial subscription for one month so that I could watch my videos.
This was a good device until they started to force a subscription to view your videos on your phone.
After one month if they start asking for payment I will remove this device and get another one with no subscription which I did not agree to when I first purchased this device.
I don’t do iCloud it infringes on my privacy.
I don’t like to store my private life on iCloud.
NOT HAPPY.
This has been the best phone intercom I’ve ever had and I’ve been through many. I’ve had it for about a year and never had any problems and I’ve been very happy with it. However, after installing new updates the videos are not working. If I click on the photos on the right they open fine. If I try to open the video on the left hand side it says establishing encryption 17% and so on but does not open the video. Can cloud edge please advise me on this issue. Thanks. Today November 8 2021 another new update fixed the problem and everything is working really well again thanks. SEPTEMBER 2022 NO SOUND after the update PLEASE FIX.
Update: 30th December 2022
I cloud edge cannot clear cache anymore.
Maybe an update needed.
I sent messages via email and feedback but no response.
Also I can’t remember my password.
This app is on my old email I can no longer access my email address so I can’t retrieve verification codes for my password which I forgot.
Could you please advise me. Thanks.
Update : 29/11/2025
After the last updates all my photos I saved in this app in album has disappeared. I was keeping photos to refer to if needed as evidence.
The photos were erased after updates.
Is there anyway of retrieving the photos ???
Not happy about this.
Show more
It’s now garbage
This use to be great for my doorbell but now it wants me to pay to get clips from my SD Card that I once got for no charge. Change that with new customers NOT legacy. I’m now searching for a new doorbell.
No free playback
Used to be able to watch free motion playback recordings now all you get is a picture and have to pay! No warning about it happening.
Now looks like i have to buy a new doorbell camera that allows free video playback for motion detection that doesnt use this app!
Now looks like i have to buy a new doorbell camera that allows free video playback for motion detection that doesnt use this app!
Started charging to view videos!!! Be warned
You are now forcing me to pay for my videos and I paid for it as a lifetime but you have now hit me with fees or a piece of plastic that I can’t use!!!
Can’t unsubscribe
I can not unsubscribe. You make this impossible. I am going to have to force my bank to stop payments.
