Voopeak TC39 trail camera
I got the camera a couple days ago opened it up turned it on and worked fine. As soon as I put it out in the woods that’s when I started having problems with it. The camera itself seems to work fine and follow motion and send alerts etc. however in the app it’s very laggy, slow, and not responsive at all. Kept getting network errors when trying to views alerts and videos and I gave up on it for the day. This morning I wake up to go hunting and pull the app up and was able to see the videos and wasn’t too bad. I get back from hunting this morning tried to pull up to alerts and videos to show someone and now having the same issues where it won’t load or a network error. This would be a good product if they actually had a good app that works. I will change my review to something better when they fix the app, in the meantime I am not satisfied and probably will be returning this camera as I can’t even use it.
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Not 5 stars
I only put 5 so you could see it. This camera and app are a scam. You have to pay a ridiculous price for “storage,” and even after paying, there’s no record of the footage. It’s a bunch of bull. DON’T BUY-return the camera it’s a complete waste of money.
Update
App won’t play videos after the last update
Scam
Don’t buy. This is cheap technology that only works effectively if you buy a cloud package. Forget using a microSD card. It will not work well in rural areas….hunting, etc.
Incompatibility with Mac
Why? This used to be compatible with MacOS and has since stopped. This creates massive inconvenience.
Not good
I’ve had these cameras for a year and they suck. They glitch and all service tells me
To do is turn on and off!! Im getting rid of
These cameras
To do is turn on and off!! Im getting rid of
These cameras
Malicious Trial Period
Don’t get fooled into the free trial scam. There is no way to cancel the 7-day trial period and you’ll be stuck with a payment whether you want it or not.
App is over the top with subscriptions. The camera should be free after looking at all of the subscription programs.
Customer support is non-existent and the phone numbers don’t work. It immediately makes you question the security of your personal and financial information.
App is over the top with subscriptions. The camera should be free after looking at all of the subscription programs.
Customer support is non-existent and the phone numbers don’t work. It immediately makes you question the security of your personal and financial information.
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Inconvenient and laggy
The video feed lags CONSTANTLY. It’s to the point that I miss major things that I wanted to record because the feed takes so long to catch up that the animal is gone. The pricing for data is also stupid expensive compared to other companies.
Slow connection
Takes too long to view the alerts. Sometimes not connecting to the camera
App and cameras
App doesn’t work properly keeps up telling me to reconnect cameras when in person cameras are working properly and app doesn’t have a right support team to communicate properly and talk to someone for some help. Don’t recommend
No Mac compatibility
I’ll update this to 5 stars once you release a version compatible with macOS. Not having this functionality is ridiculously inconvenient and makes you much less competitive with other budget cloud based camera services.
Crooks
This app takes money out of my account automatically and doesn’t apply it to the cloud storage balance. It says “in app purchases” but it helps itself. I have contacted apple about it and all they did was issue a one-time refund so, no help there. I have also contacted the app customer service. They act oblivious to stealing money out of my account. It also misses footage I have went back to check for and the camera isn’t even facing what needed coverage. Be warned & beware!!!
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Don’t buy
I had this camera system for a year now, stuck through it because all the set up took forever. But I’m currently looking for a new system due too this app being way too laggy and taking forever to load up, especially in an emergency!!!
Good luck getting customer service!
Only option for customer service is to contact through email. After waiting 48hrs for each response and still not having any luck recovering the archived footage, we needed for a lawsuit. I had to contact Apple to get a refund for the cloud storage subscription. This company is ridiculous.
Rapport qualité prix
Pour le moment installer et tout va bien image nikel à voir cette nuit pas mal de paramètre configuration
Good purchase
I have had the trail cam as a security camera for over 3 months and it works very well. Tracks persons and warns phone when motion detected. Works on 1 bar of phone signal. Recommend
Can’t get it to register
Whenever I try to register (which is mandatory) I get an error “network anomalies” - support takes a long time to get back to you and treats you like a simpleton. Avoid this brand if possible.
Scam
Total Scam, advertising you can have your own storage but with the last update you only can access to 3 days back or you need to buy cloud storage. Very dishonest company.
Nicht zu empfehlen
1 Stern ist eigentlich noch zu viel.
Sluggish, Buggy, and Unstable
I’m trying to use this app to monitor my driveway and game trails around my property. It is almost useless. I have my cameras set to record 30 seconds of video. This app will allow me to view only between one and five seconds of video. While there is an option to download photos and videos from the camera, it is always grayed out (doesn’t work). Watching live feed, the app frequently disconnects and shows a blank screen. My cameras all have excellent 4G signal and my iPhone likewise has full bars of signal. Finally, when a camera sends me an alert, it is difficult to find the video of the alert, often times the app says there were no alerts for the day, which I know is not correct. Unfortunately, it is the only app supported by my cellular game cameras, so I’m out of luck.
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