CloudGuide User Reviews

Name: CloudGuide
Rating: 2.4 (65 reviews)

CloudGuide

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Ripped off

We bought this guide to Seoul, they told us to enter code located top left of barcode on the ticket but didn’t send a ticket or anything else with a barcode this no code so they basically scammed us. When we tried to contact help it says access denied!! It must be a scam, don’t buy..

fruustrated

a year ago

Mediocre, but usable

Mediocre, but usable. Just be sure to not let the screen tough your face as you're listening to the audio or it'll reset back to the initial page - super annoying.

Simon439

2 years ago

Response from developer

Dear Simon439, Thank you for your feedback. We’re always working to enhance app performance, and insights from our users like you are invaluable in identifying areas for improvement. Your input is much appreciated. Kind regards, The CloudGuide Team

Straight garbage designed by a child

Only a child with amateur programming skills can design such a garbage app. Confusing layout. Crashes even after downloading. Don’t bother buying any audio tours if you have to use this garbage. It will ruin your experience. Fire this developer and get someone whose got some knowledge of developing an app.

Whatsucks

2 years ago

Good content. Garbage app

Despite having downloaded the information for our tour ahead of time, it still needs an internet connection to work. This is unfortunate as many of the facilities have poor WiFi and no service for data. The app often crashes when it cannot connect. It consistently has pop ups advertising other tours, and then begs for reviews. There is only audio for about 1/2 of the locations. The rest are exact copies of the information posted outside the location. The great audio information is the only reason I would give the app 2 instead of 1 star.

Dlcaius

2 years ago

Response from developer

Dear Dlcaius, We are very sorry to hear that you had a bad experience with our app. We are constantly working to improve its performance, and our users are our best source of insight into existing issues. Thank you for your detailed feedback. Kind regards, The CloudGuide Team

Quite good but no audio for several entries

Quite a good guide but for a so-called audio guide they hadn’t bothered to record audio for about a third of the entries. It kept losing my place when I switched to another app (e.g. camera), which was annoying.

theflyingfish

2 years ago

Terrible app that museums force upon you

This app has no controls that make sense and starts and stops when it feels like. People waiting to see castle in Sintra spent most of their time in line cursing this app and most gave up after a short time

Bobs McKenzie

2 years ago

Response from developer

Dear Bobs, We are very sorry that you had a bad experience with our app. We are constantly working on improving the app's performance, and our best source of knowledge about existing issues is our users. We would be grateful if you could share any further details about the problem you faced at support@cloudguide.me. We wish you all the best and hope you give CloudGuide another chance! Kind regards, The CloudGuide Team

Worse audio guide I have ever used

The app crashed constantly. It is far from user friendly.

Noseclip

2 years ago

Response from developer

Dear Noseclip, We are very sorry that you had a bad experience with our app. We are constantly working on improving the app's performance, and our best source of knowledge about existing issues is our users. We would be grateful if you could share any further details about the problem you faced at support@cloudguide.me. We wish you all the best and hope you give CloudGuide another chance! Kind regards, The CloudGuide Team

Péssimo

Péssimo! Você paga, teoricamente faz download do conteúdo, mas ele trava, os áudios e imagens não aparecem, não dá para utilizar!

Gustaborja

2 years ago

Response from developer

Dear Gustaborja, We are very sorry that you had a bad experience with our app. We are constantly working on improving the app's performance, and our best source of knowledge about existing issues is our users. We would be grateful if you could share any further details about the problem you faced at support@cloudguide.me. We wish you all the best and hope you give CloudGuide another chance! Kind regards, The CloudGuide Team

Terrible. Don’t buy!

The app was recommended at the Sintra palace I was at. I downloaded the audio guide. It did not work beyond the first station. It was formatted incorrectly for my iPhone 15 Pro Max, froze often, and stopped working when the internet was poor (you know…as it tends be at sites in the mountains offering audio guides (there was 5G outside and Edge inside)). Do not buy. Waste of money!!!

EB1901

2 years ago

Response from developer

Dear EB1901, We are very sorry that you had a bad experience with our app. We are constantly working on improving the app's performance, and our best source of knowledge about existing issues is our users. We would be grateful if you could share any further details about the problem you faced at support@cloudguide.me. We wish you all the best and hope you give CloudGuide another chance! Kind regards, The CloudGuide Team

Not a good app

This app always stocked while using, and it’s extremely annoying when you’re listening to the audio guide!! NEED TO BE IMPROVE!!

Jack GUO ~

2 years ago

Incredibly annoying

You know an app is bad when they have a page of instructions Of course the point of an app is no instructions are required. This app is worse as the instructions don’t work. Really the app hardly works. I have no idea what the managers are thinking of the tourist sites are thinking to endorse this. They should be sacked for failing their due diligence.

Couple of things to fix
1. This is supposed to be an audio guide. So provide audio for all words. Not just 50%
2. Sort this navigation to stop having to re-enter the tour and just flow from one location to the next

And stop keeping recommending other sites when I just want the audio guide I paid to use

Opopilo

2 years ago

Response from developer

Dear Opopilo, We are very sorry that you had a bad experience with our app. We are constantly working on improving the app's performance, and our best source of knowledge about existing issues is our users. We would be grateful if you could share any further details about the problem you faced at support@cloudguide.me. Regarding your comments: 1. As for the audio content availability, we will pass your feedback to the site. 2. As for the navigation, you can follow the suggested route with a simple swipe gesture. We wish you all the best and kind regards, The CloudGuide Team

no sound, useless - dont buy !

this app is completely useless could not hear a word with my speakers

do not recommend

verlon mckay

2 years ago

Response from developer

Dear verlon mckay, We are very sorry you had a bad experience with our app. We are constantly working on improving the app performance and our best source of knowledge of existing issues are our users. We would be grateful if you can share any further details on the problem you faced to support@cloudguide.me. We wish you all the best and hope you give CloudGuide another chance! Kind regards, CloudGuide Team

Absolute rubbish.

Didn’t work on my iPhone 15 pro - kept crashing/freezing. Worked slightly better on the iPhone 8, but still next to useless.

Bppete

2 years ago

Response from developer

Dear Bppete, We are very sorry you had a bad experience with our app. We are constantly working on improving the app performance and our best source of knowledge of existing issues are our users. We would be grateful if you can share any further details on the problem you faced to support@cloudguide.me. We wish you all the best and hope you give CloudGuide another chance! Kind regards, CloudGuide Team

Жахливий додаток

Довелося використовувати в Сінтрі / Португалія. Постійно викидало з додатку і зайти назад займало по 5 хвилин. А сьогодні відкриваю, а там «музеї москви». Це просто дно

No name here 2023

2 years ago

Doesn’t handle offline gracefully

Downloaded a tour on wifi at the ticket booth. Wouldn’t work offline in the attraction. App locked up and nothing could be done but a force quit. Worked again back on wifi. I wouldn’t bother again

Dave94305

2 years ago

Response from developer

Dear Dave, We are very sorry you had a bad experience with our app. We are constantly working on improving the app performance and our best source of knowledge of existing issues are our users. We would be grateful if you can share any further details on the download problem you faced and app behavior to support@cloudguide.me. We wish you all the best and hope you give CloudGuide another chance! Kind regards, CloudGuide Team

Pena Palace in Sintra Portugal

Your app keeps freezing up, requiring a reboot. UI was also suboptimal, and some rooms on App vs Palace were not in order of fixed tour route. Probably the worst money I have ever spent on an audio tour, even if its not much money. 3 of 3 folks had same problem….sad!

P1$!@

2 years ago

Response from developer

Dear P1$!@, We are very sorry you had a bad experience with our app. We are constantly working on improving the app performance and our best source of knowledge of existing issues are our users. We would be grateful if you can share any further details on the problem you faced to support@cloudguide.me. As for the route it is the site itself that sets the order, therefore it might have been a short-term change. But thank you for letting us know, we will contact the palace to make sure that any changes are updated in the guide. We wish you all the best and hope you give CloudGuide another chance! Kind regards, CloudGuide Team

doesn’t work

!!!

Alpakat35

2 years ago

Response from developer

Dear Alpakat35, We are very sorry you had a bad experience with our app. We are constantly working on improving the app performance and our best source of knowledge of existing issues are our users. We would be grateful if you can share any further details on the problem you faced to support@cloudguide.me. We wish you all the best and hope you give CloudGuide another chance! Kind regards, CloudGuide Team

So buggy

Made my experience of Pena Palace actively awful and infuriating. Tried to download it in advance but there was no download button - until I started the tour later on and realised it hadn’t downloaded. Bugs meant random clips didn’t work. Then it crashed. Then I reopened the app and it asked me for my original code again.

howdypartnerabc123

2 years ago

Horrible experience

Sintra audio tour used this app. It kept on freezing every other minute and asking for single use activation code. We gave up after wasting time for 10-15 minutes. I am on iPhone 14 Pro Max with good LTE connectivity and don’t have any issues with the performance of other apps.

Smrtrader

2 years ago

Code issues

I can’t comment on the quality of the app itself as I could not get it to work. It was supposed to be used for audio on a museum tour. I received an error entering the code provided and when I tried again I was told that the code had already been used.

tech turnstiles