Reset password
There is no option to reset password on the app nor on the CLP website.
Even though website tells you to reset the password on the app. lol
Even though website tells you to reset the password on the app. lol
What a user unfriendly app!
Terrible navigation and confusing layout. Locating a basic eco coupon requires jumping through multiple registration steps and searching deep inside hidden sub-menus.
App suck
Cannot be used in overseas
Hard to use
This app is very hard to use. When you wanna play the fun game , you clicked into the photo. It directed you to login but you have login already and after you login, clicked the fun game photo, it requires you to login. After downloaded the app, you clicked into the fun game photo, it directed you to website and required you to login again. Amazing ! Doesn’t want you to earn points! Waste of my time!
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Every click in the app needs 2 -3 seconds wait , terrible app design and experience
In the iOS app, Every navigation click in the app needs 2 -3 seconds wait , terrible app design and experience
個人檔案
在境外開不到個人檔案
Response from developer
感謝你使用我們的數碼服務。中電App沒有地域限制，可能只是剛好網絡訊號較弱，請稍後再試。若問題持續，請將你的賬戶號碼及遇到的問題經網上表格 http://clp.to/eform 通知我們，以便跟進。我們會儘快回覆，謝謝！
App does not work after update
Cannot login after update, forever loading in circle
Poor
I’m using an iPhone, and the app won’t open—it just keeps loading.
Unable to open in iPhone
Unable to open the app in iPhone 16 or older version such as iPhone SE. please fix the bug.
The usage data when back to Feb 2026
It was ok a few days ago. Now it is showing feb data and not updating.
It is not working
The app is not functional at all. It just keeps loading forever.
Problem with new IOS
Cannot open the APP with IOS 26.2 installed
Very unfriendly app
I spent 10 mins before I could locate the button to switch from English to Chinese. But then after switching to chinese medium, when I clicked whatever button to proceed to sign up, the medium switched back to English automatically. Never had such a poor experience
好复杂的会员体系
一个什么度度度分，一个中电
Response from developer
請問你有遇到什麼問題嗎？我們需要更多資訊以了解及提供協助。你可以將你的賬戶號碼及遇到的問題經網上表格 http://clp.to/eform 通知我們，以便跟進。我們會儘快回覆，謝謝！
cannot use app after force update
Please fix it, cannot use app even force updated from app store
Background music
Anyway that user can stop that annoying music running in the background?
Please update in iOS US store
Please update in iOS US store
Response from developer
謝謝你的反饋。我們已經完成了更新程序，請再試一下。我們亦會將你的意見向相關部門反映，感謝你的包容！
Service Hang out or no response
It’s not user friendly to switch between biz ac and personal ac. I tried to login to my biz ac however there is no response. Been closed the apps and reload still not work
Terrible Experience
Too slow, error always happen, better don’t launch any App you don’t have budget/support to do so
Server too slow
Overall performance of the product selection and information are both satisfactory. However, it load toooo slow. Sometimes got to give up to surf
