Online Payment Still Broken
The online payment option is still not working. The app is great for showing what space is available. However, to pay for your session you still need to phone the DG1 and do this over the phone. Makes the app a bit pointless at this time. Please can the developers of this app fix this bug.
App not working
App initially worked great but then it stop me from seeing my bookings and then I couldn’t cancel my bookings either. I’ve logged out and in and updated app but nothing
Online Payment Not Working
The app could be a great way to book a swimming session. However, the payment option does not work and keeps coming up with “wrong payment amount entered”. This bug/error needs to be fixed as customers are finding it hard to book a space and have to resort to phoning facility directly to pay over the phone.
The app support option on the Apple page is invalid and does not work. The council is aware of this issue but I do not see a solution coming anytime soon.
The app support option on the Apple page is invalid and does not work. The council is aware of this issue but I do not see a solution coming anytime soon.
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DG1 Swim
The app is badly designed, I’ve spent a lot of time on it now and can’t get it to work.
There’s no timetable to help with clarity when planning ahead for my family to attend a fun swim while I do lane swimming.
I’ve recently learned front crawl due to a hip issue and have found training fins v useful, unfortunately these can’t be used in your pool during lane swimming.
Bookings can only be made for specific lanes, however this depends on the ability of others on the day. Sometimes I’m fast, middle or slow lane.
My local provider facilitates all the above v well:, Brimhams Active (N Yorks).
There’s no timetable to help with clarity when planning ahead for my family to attend a fun swim while I do lane swimming.
I’ve recently learned front crawl due to a hip issue and have found training fins v useful, unfortunately these can’t be used in your pool during lane swimming.
Bookings can only be made for specific lanes, however this depends on the ability of others on the day. Sometimes I’m fast, middle or slow lane.
My local provider facilitates all the above v well:, Brimhams Active (N Yorks).
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IDIOTS
IT WONT SEND ME HOW TO RESET MY PASSWORD PLEASE GET IT FIXED
Availability??
Looking to see if it’s worth joining-can’t even see beyond few days of which classes are even available,also can’t just swim!!! Just moved to Dumfries and as a council run facility I’m very disappointed I can’t even see what’s on or swim when I want, even lane swimming nort available no the afternoon?
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Access to information
This is diabolical - I have tried to use the app and can get absolutely no information at it. It just keeps saying use the app. Rubbish
Log on as a guest
Can not log any sessions due to not being a paid up member it would appear. Says I can look and book without being a member, but it appears I can not do either. I guess I’ll get to the pool today and they’ll be no lanes available….
DG1
Spotlessly clean complex with friendly staff. They have worked hard during the pandemic keeping us all safe.
Tremendous
Time saving
East to use
Efficient
Waiting list for classes could do with being looked at. It doesn’t seem to automatically slot you in if a space becomes available.
East to use
Efficient
Waiting list for classes could do with being looked at. It doesn’t seem to automatically slot you in if a space becomes available.
Simple but far from easy on the eyes
Does what it needs to do. Fact it adds things to your calendar is a nice quality of life feature. The backgrounds need overhauled though. I’ve only used the Ryan Centre section but it’s background being 3-4 images awkwardly placed on top of each other is very distracting, ugly and totally unnecessary. Less is more and a single, solid colour or gradient would go a long way
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