App not working
Been trying to login will not let me
Unable to login
Can’t login I’ve been a member for years and now with new app it says incorrect credentials then when I try reset password it says can’t find account under that name, then when I go to create a new account it says I’ve already got an account. Can’t find anyway of contacting anyway to fix it
Latest update a failure
App never remembers me or my card details. Yet won’t let me log out to try and log in again to recover this info. Basically useless as can’t access loyalty card or points.
Fab app
Really easy to use & lots of offers you can get when dining at the restaurants. Definitely recommend downloading!
Excellent app
Absolutely love this app, great offers and super easy to use!
Great app!
Fabulous app and very easy to use.
App not working
I signed up to the new app transferred my old account from club individual. It worked at first but now when I try to login it says ‘incorrect credentials’. It let me change the password on my account to a new one but when I tried to access the account again, it still said ‘incorrect credentials’ upon logging in. Unable to access my account in the new app ????
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No longer able to login
I’ve used the app numerous times, the layout was a little poor with truncated words everywhere.
However now when I login it says “coming soon”, but I can’t access my loyalty card. I dined at Picolino last night and they couldn’t locate my membership to add the cash value. Bizarre
However now when I login it says “coming soon”, but I can’t access my loyalty card. I dined at Picolino last night and they couldn’t locate my membership to add the cash value. Bizarre
Can’t get app to work - voucher useless!
I’ve downloaded the app having been given a £20 voucher which I registered using the QR code provided. All I am able to view in the app is the opening screen which is simply the logo. There seems to be nothing else to access & I can’t see my voucher. No one to contact & you can’t use the report a problem service either. Come on guys, where’s my voucher?!
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Club ir
It’s a scam when they realise u spending to much or use it too much they block your account and u can never login again which is not nice
Super easy
Love this new version of the app - it’s much easier to use and understand and has great offers personalised to me.
Great
I really enjoyed the meal and the app has made this possible with the many discounts you can get with it. 🤩
Transfer of old account
Downloaded new version- put in my email to reset password- no account held.
OK - went to set up new account with all same details- but says- can’t create account as mobile being used by another account!!!! Tried a few times- useless!! No way of getting round this. Very frustrated 😡😡
OK - went to set up new account with all same details- but says- can’t create account as mobile being used by another account!!!! Tried a few times- useless!! No way of getting round this. Very frustrated 😡😡
App doesn’t work.
I’ve had the old club individual app for years but visiting the restaurant I was told I’d have to download the new club IR app. Tried registering but always says registering unsuccessful , I’ve tried resetting password which still doesn’t work and tried re registering in wife’s name it still says registering unsuccessful account already exists.restaurant employee also tried but still not working. Old one worked fine and even directs me to new app but can’t log in.
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ClubIR new app
I’ve just received an email saying I’m in Diamond level & inviting me to download the new, updates app. I was a previous clubIR holder for several years. However, when asked to input my email address, it did not recognise it (despite the fact that they emailed me on this address & it was my email address for the previous incarnation of the clubIR card. I’m baffled & a little cross. What do I need to do, as have emailed them but have had no reply yet?
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