App sucks
The app is so slow when getting class schedules. Often fails silently and you cannot do anything
Profile editing
I use the app to book classes but it really bugs me that I can’t update my profile photo
Could be better
App is easy to book classes but frustrating that you can’t see if the class is full or have the ability to switch your spot once you book the class. Also wish you could see your waitlist status
Okay app
This app is okay but it needs work. It should send a reminder for fitness classes 24 hours before. It will also kick me off a waitlist for some reason and I have to add myself back.
Things to improve
Would be neat to see what muscle groups the classes will be focusing on. Also would be cool to share your schedule with friends in the app. For future classes you wanna book, to set a reminder feature to sign up-an alert.
Buggy app
Will crash every time you try to book a Pilates class
Could use some updates
I’ll keep the short and sweet:
1. Add a feature to update spot selections instead canceling and rebooking a class.
2. Indicate the general fitness level of the class. Range from Beginner to advance.
3. Include QR code component for “VIP” card holders where discounts are automatically applied when purchasing CS merch/equipment instead of having to speak with an ops manager to take advantage of said discount.
1. Add a feature to update spot selections instead canceling and rebooking a class.
2. Indicate the general fitness level of the class. Range from Beginner to advance.
3. Include QR code component for “VIP” card holders where discounts are automatically applied when purchasing CS merch/equipment instead of having to speak with an ops manager to take advantage of said discount.
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Horrible UX
This app sucks, you’re not able to filter to choose classes so you have to scroll the whole screen. If you book a class you can’t go back and change your spot without cancelling the class altogether. Y’all need serious UX feedback reach out to me!
Kill the stupid ads
I like the club. It costs a lot to be a member. If they can’t make it work without getting a couple pennies by feeding us stupid ads, then it is probably time to find a less expensive gym. One that doesn’t force you to look at a stupid ad for a stupid product.
Lacking features
Very mid app for a “luxury” studio. Can’t see what number you are on a waitlist or how many people are on it so you have no clue if you have a chance of getting in or not.
It works.
• Clearer seat maps that indicate where the front of the room is
• Support for a dark mode theme
• Ability to book med spa services (red light therapy, cryotherapy chamber, etc.) directly through the app
• Support for a dark mode theme
• Ability to book med spa services (red light therapy, cryotherapy chamber, etc.) directly through the app
Upgrade the App!!
Please update the app with functionality members actually want… 1. Ability to change your class spot. 2. Show where you are on the waitlist 3. Definitions of badges and fix bugs to not show already completed badges. 4. Some type of buddy feature so you can see where your friend is booked in the class.. we don’t care about a fancy banner at the top.
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No search features
The app itself is functional but you have to call or visit gym in-person to place holds on account or to cancel membership. App needs a search feature.
For a luxury gym, they don’t invest in their technology
User experience for this app is trash. It’s constantly sending me notifications for the same badges I already completed. You should be able to edit what spot you sign up for after youre in the class and be able to see where you’re at in the waitlist. Let us leave reviews or in app feedback for the coaches. There needs to be a friends feature so we can go to the same classes aa our friends. The calendar syncing is faulty and only works 50% of the time. Please take the feedback and fix the app!!
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Very good
Amazing
It’s ok
The app isn’t bad, I’d say it’s sufficient. It really should show you what number you are on the waitlist so you have an idea as to whether you’re going to get into the class. You should also be able to open the spot map for a class after booking and select a new spot if there are others available.
Slow & Full of Bugs
This app is so slow & for some reason, always has a bug. It’s very inconvenient when trying to book a class and you can’t even click on anything. This app has been like this for the entirety of my membership.
Love the gym, hate the app.
This app has constant issues both on the mobile app and at the studio. It is not uncommon to have the app freeze up, be unable to book a class, not display history correctly, even this morning it’s offering a complementary health assessment and is frozen on that page unable to book a class.
Could Be Better
Review is based on the app itself and not an individual studio. Booking a class is pretty straightforward. However, I wish more detail was provided for CS4 prior to booking and the ability to switch spots/bikes in reserved classes after booking. Right now you would need to cancel and rebook. No Apple Wallet integration for the membership card either and forces you to open the app.
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Desperately needs a facelift
The app works barely… and that’s where the positive stuff ends. I’m surprised the app doesn’t have the black bars. Please just bring the app into 2025, I know y’all have plenty of money.
