Poor Service
I had booked my lab testing for Monday and requested to reschedule it to Sunday, one day earlier.
I personally checked with the lab centre, and they confirmed that slots were available and that I could come on Sunday once the CNH team sent the required request/confirmation.
However, despite multiple calls to CNH Customer Care, this was not resolved. On every call, I was informed that a ticket had been raised and that the LAB team would contact me within 20 minutes. Unfortunately, even after waiting for more than 24 hours, nobody contacted me.
As a result of this poor coordination and lack of timely response, I missed the available Sunday testing slot. This is extremely disappointing, particularly because the lab centre had already confirmed availability and the issue only required a request/confirmation from the CNH team.
I request you to please:
1. Investigate why the request was not actioned despite multiple follow-ups.
2. Explain why the committed 20-minute callback did not happen even after 24 hours.
3. Review this incident as a service-quality issue so that other customers do not face a similar experience.
I expect a prompt resolution and appropriate accountability for the inconvenience caused.
I personally checked with the lab centre, and they confirmed that slots were available and that I could come on Sunday once the CNH team sent the required request/confirmation.
However, despite multiple calls to CNH Customer Care, this was not resolved. On every call, I was informed that a ticket had been raised and that the LAB team would contact me within 20 minutes. Unfortunately, even after waiting for more than 24 hours, nobody contacted me.
As a result of this poor coordination and lack of timely response, I missed the available Sunday testing slot. This is extremely disappointing, particularly because the lab centre had already confirmed availability and the issue only required a request/confirmation from the CNH team.
I request you to please:
1. Investigate why the request was not actioned despite multiple follow-ups.
2. Explain why the committed 20-minute callback did not happen even after 24 hours.
3. Review this incident as a service-quality issue so that other customers do not face a similar experience.
I expect a prompt resolution and appropriate accountability for the inconvenience caused.
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Reports Delayed
I’m struggling to get the reports delivered to me even after 4 days. When I enquired about this with the clinic, they told me that they shared it within 2 days with the CNH however when I checked with the CNH POC, Pratik Patil, he told me the reporting team is on leave and hence the uploading of reports are delayed. I had booked annual health check up for 4 of my family members on the same day and got the report for 2 after much follow ups however for the other two, I’m struggling to find a solution. Pratik doesn’t seem to be aware of his job or the organisation and I think I need to connect with somebody who’s responsible and understands the urgency of such things.
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Essentials at one place
The interface is user friendly, navigation is easy, easy to book sessions with several options and tie ups available, and specially loved that everything related to health is at one place. Although reports take very much time to upload even when the vendor already provides them everything on the day of testing itself. I got no valid reasons for why there is such a delay, which felt unsatisfactory. Hence deducting 1 star.
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CNH Care
I’ve been using the CNH Care app for months and it’s fantastic! The interface is simple and easy for everyone. Booking appointments, quick video consultations, medication reminders, and booking appointments for health checkup all work flawlessly. I had booked appointment for health check up, Phlebotomist Swapnil Madhav was excellent! Arrived on time, very professional and gentle during the home blood collection. Quick and painless.
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Home blood sample collection
I had a very good experience with the home blood sample collection service. The phlebotomist arrived exactly on time at 9:00 AM, wore a face mask and gloves, and followed proper hygiene practices throughout the process. The blood sample
was collected within a couple of minutes, making the entire experience quick and hassle-free. Overall, the service was professional, efficient, and convenient
was collected within a couple of minutes, making the entire experience quick and hassle-free. Overall, the service was professional, efficient, and convenient
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Shiva CNH review
They took great care of us throughout the entire process. A special thanks to Shiva for handling everything so professionally. He helped ease our concerns and explained everything clearly and patiently. His approach to dealing with people is excellent, and we truly appreciated his support. I would definitely recommend him to others.
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Assistance by Mr Moniru
I would like to sincerely appreciate the excellent assistance provided during my visit to Max Super Speciality Hospital. The entire testing process was conducted in a very systematic and organized manner. He was extremely patient, ensured that every step was carried out smoothly, and took the time to explain the procedure clearly throughout the test.
His supportive and reassuring approach made the entire experience comfortable, stress-free, and seamless. He remained attentive throughout the duration of the test and was always willing to help whenever needed.
I am truly grateful for his dedication, professionalism, and compassionate care. I highly recommend him for future assistance and wish him continued success and all the very best in his career.
His supportive and reassuring approach made the entire experience comfortable, stress-free, and seamless. He remained attentive throughout the duration of the test and was always willing to help whenever needed.
I am truly grateful for his dedication, professionalism, and compassionate care. I highly recommend him for future assistance and wish him continued success and all the very best in his career.
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Annual health checkup
I did my check ups on 12th March 2026, where I was told I would get my reports in 24-48 hours. Now even on 16th of March 2026, I haven’t got the reports. On enquiry with the center, it came to notice that there is issue in payment from connect and heal side, since I had opted annual health checkup from company. It’s really disappointing on the side of connect and heal that they make the people wait for more than 48 hours and still not sure when the reports are supposed to be released.
Total disappointment.
Even after 5 complete days report has not been received, such a poor thing.
The people are not even able to resolve the issue even after 5 days, such a bad service.
Total disappointment.
Even after 5 complete days report has not been received, such a poor thing.
The people are not even able to resolve the issue even after 5 days, such a bad service.
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Bad experience
I booked lab test for my Mother and Father, firstly no one has came or called on the date which was booked for which I have to Connect the team over call ad reschedule it for next day, Secondly it’s been 4 days and the reports are still pending. I have called and message several times and CnH team has confirmed that the report will be available by EOD but got no result on that day, I called them again next day then again they said the reports will be shared by EOD but it’s now end of another day with zero result. This is highly unprofessional and very pathetic service. Would never recommend to any one.
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Direct & Honest
I was introduced to CNH through my company, which offers generous OPD benefits to its employees. While the intention behind partnering with a third-party service provider is commendable, unfortunately, CNH has consistently fallen short of expectations. There are several other providers in the market who offer far more efficient and patient-friendly services, whereas CNH feels outdated and poorly managed.
I’ve been using CNH for the past 2–3 years, and not once have I had a smooth experience with any of the services I’ve booked. Here are some of the key issues I’ve faced:
1. No Same-Day Consultations for Emergencies:
In urgent situations, CNH fails to provide same-day consultations—even when doctors are available. The response is often, “We are helpless,” which is unacceptable in healthcare.
2. Poor Communication and Coordination:
Multiple representatives call for the same issue, requiring me to repeat the details each time. In one instance, a representative mistakenly assumed my wife was pregnant, when the actual request was for a root canal procedure.
3. Unreliable Appointment Scheduling:
Even after selecting a next-day consultation and adjusting my work schedule accordingly, I’ve received last-minute calls from CNH saying the appointment has been rescheduled due to the other direct appointments with Doctor/hospital.
4. Lack of Accountability:
The standard response to every issue is a generic apology—“Sorry for the inconvenience”—with no real effort to improve the service or resolve the problem.
In summary, CNH lacks the professionalism, responsiveness, and empathy that are essential in healthcare services. I hope this honest review helps others make informed decisions and encourages CNH to take meaningful steps toward improvement.
I’ve been using CNH for the past 2–3 years, and not once have I had a smooth experience with any of the services I’ve booked. Here are some of the key issues I’ve faced:
1. No Same-Day Consultations for Emergencies:
In urgent situations, CNH fails to provide same-day consultations—even when doctors are available. The response is often, “We are helpless,” which is unacceptable in healthcare.
2. Poor Communication and Coordination:
Multiple representatives call for the same issue, requiring me to repeat the details each time. In one instance, a representative mistakenly assumed my wife was pregnant, when the actual request was for a root canal procedure.
3. Unreliable Appointment Scheduling:
Even after selecting a next-day consultation and adjusting my work schedule accordingly, I’ve received last-minute calls from CNH saying the appointment has been rescheduled due to the other direct appointments with Doctor/hospital.
4. Lack of Accountability:
The standard response to every issue is a generic apology—“Sorry for the inconvenience”—with no real effort to improve the service or resolve the problem.
In summary, CNH lacks the professionalism, responsiveness, and empathy that are essential in healthcare services. I hope this honest review helps others make informed decisions and encourages CNH to take meaningful steps toward improvement.
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Delay in Report
I had a very bad experience during a simple blood test, it’s been 3days and the reports are not available yet. Blood sample was taken morning 7 am, ideally if properly tested without any damage to the sample, reports should have been made available by evening the same day. However the turn around time in ConnectHeal is 48hrs!, that also okay. Surprisingly my reports are still not available even after 52hrs. It’s been 3 days now. Now I believe sample must have been damaged and i will get a false report.
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Best Service
I would like to thank the CNN Care app team for providing such a helpful and user-friendly platform. Scheduling appointments for my annual health checkup and doctor consultations was quick and seamless. The app made the entire process smooth and convenient. Great job to the team behind this excellent service!
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Response from developer
Hello, Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Extremely poor experience and not well managed lab.
Lab wasn’t up to the expectations like cleanness, staff wasn’t supportive and were quite rude. This is impacting CnH overall experience hence such labs shouldn’t be allowed and removed from options.
There were some tests which we were willing to exclude and requested to get swapped with other tests like in place of TMT, we requested for Echo and they straight way denied. This option was available last time and even Apollo Clinic cooperated last time which was missing here even the executive was also not that cooperative as he was in hurry to get things done. No personal effort to mend things with lab only was in rush to leave.
He himself got 5-star rating done on lab visit only without even asking my consent. Just opened app and submitted the rating and even left while the tests were in process.
There were some tests which we were willing to exclude and requested to get swapped with other tests like in place of TMT, we requested for Echo and they straight way denied. This option was available last time and even Apollo Clinic cooperated last time which was missing here even the executive was also not that cooperative as he was in hurry to get things done. No personal effort to mend things with lab only was in rush to leave.
He himself got 5-star rating done on lab visit only without even asking my consent. Just opened app and submitted the rating and even left while the tests were in process.
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Response from developer
Hello, We are sorry to hear about your experience. We are here to help you. Customer satisfaction is our utmost priority. Our dedicated team will make sure that your issue is resolved. Please help us in resolving the issue by sharing your number and email id and the specific issue(s) that you have faced at care@connectandheal.com.
Poor customer care and service
I was introduced to this healthcare company through my organization and have been using their services for the past three years. Unfortunately, my experience, especially with their customer service, has been consistently disappointing.
Despite reaching out multiple times for assistance, the way my concerns have been handled has been unsatisfactory. Most recently, I contacted customer care for support, and the response I received was not only unhelpful but also lacked the professionalism and empathy expected from a service provider in the healthcare sector.
As an employee who relies on this service through my company, I find this level of support frustrating and unacceptable. I hope the organization takes this feedback seriously and makes the necessary improvements to ensure better support and customer experience in the future.
Despite reaching out multiple times for assistance, the way my concerns have been handled has been unsatisfactory. Most recently, I contacted customer care for support, and the response I received was not only unhelpful but also lacked the professionalism and empathy expected from a service provider in the healthcare sector.
As an employee who relies on this service through my company, I find this level of support frustrating and unacceptable. I hope the organization takes this feedback seriously and makes the necessary improvements to ensure better support and customer experience in the future.
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Response from developer
Hello, We are sorry to hear about your experience. We are here to help you. Customer satisfaction is our utmost priority. Our dedicated team will make sure that your issue is resolved. Please help us in resolving the issue by sharing your number and email id and the specific issue(s) that you have faced at care@connectandheal.com.
You will have to beg the support team for just getting an invoice for your own order!
I had a very poor experience with this app/company first they will not send you a normal report even after 48 hours unless you ask them again and again, there is no option to download invoice/bill from the app and they claim to be the best in providing care services can’t even have their devs to have an option to receive invoice directly in
App or whatsapp, no the only
Option they have is to send invoice on registered mail id that too with some unsupported file format that never opens!
App or whatsapp, no the only
Option they have is to send invoice on registered mail id that too with some unsupported file format that never opens!
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Response from developer
Hello, We would like to extend our most sincere apologies to your for the recent experience you had with us. We would like to discuss the issue in depth. Please help us in doing the same by sharing your number and email id and the specific issue(s) that you have faced at care@connectandheal.com.
DK
Poor choice of diagnostic centre. The choice of test centre did not have the facilities to conduct all the tests. I was asked to go to another centre that was more than 10km for 1 test. The test centre did not know what tests were included in the package. Some tests were not done. It is n expensive stress test. Paid for it and not done. I had to find this out not the centre. I have claimed for refund. Also, the dentist test was done with mobile phone torch. What an innovation. Dentists should give up on their expensive equipment and buy a phone torch. Also, the motion test had to be taken in a toilet that has no tissue and very little soap. With this kind of experience, how can I even trust the report you are giving me. Very poor experience. Please do not include them for expensive packages. Also, your Customer care number does not work. Please don’t keep showing that everywhere. Both CNH care and Medall diagnostics Kilpauk, I deeply regret for using your service.
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Response from developer
Hello, We are sorry to hear about your experience. We are here to help you. Customer satisfaction is our utmost priority. Our dedicated team will make sure that your issue is resolved. Please help us in resolving the issue by sharing your number and email id and the specific issue that you have faced at care@connectandheal.com.
AHC
Srivastav - helped and guided me for all the procedure required for AHC. Through his guidance we have saved a lot of time and very humble to all the customers. He made our journey so easily. And was very patience for answering all our queries as well. Thank you for this smooth consultation.
Response from developer
Hello, Thank you so much for taking the time to leave us feedback. We'll be sure to let Srivastav know about the kind words you shared.
Annual health check up
I got done my first corporate health checkup with this account. I noticed few things which are actually good compare to older account. They call you frequently to check on the status of checkup. They have in person support available at hospital. It’s feel good and connected.
Response from developer
Hello, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
Great support from Anand
Hi ,
I have used CNH app multiple times in the last few months and the experience has been great so far with both online and offline support . Specifically I want to mention about Anand from CNH who has supported multiple times during my visit for annual health checkup and also before that for the offline consultation at hospital. He cleared all my doubts and also spoke with the hospital executives regarding the same.
Keep doing the nice work Anand and CNH.
Regards,
Umang
I have used CNH app multiple times in the last few months and the experience has been great so far with both online and offline support . Specifically I want to mention about Anand from CNH who has supported multiple times during my visit for annual health checkup and also before that for the offline consultation at hospital. He cleared all my doubts and also spoke with the hospital executives regarding the same.
Keep doing the nice work Anand and CNH.
Regards,
Umang
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Response from developer
Hello, Thank you so much for taking the time to leave us feedback. We'll be sure to let Anand know about the kind words you shared.
Recommended
I have great experience with CNH, though subscriptions is provided by my organisation it has so many pros, appointments are always on time, Too many experienced doctors are available for online consultations. Online appointments are really helpful me to get advice from doctors available at any place.
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Response from developer
Hello, Thank you for sharing your valuable feedback. We will ensure to delight you with the quality of service. Please keep exploring
