Very poor experience
⭐ 1 Star – Very Poor Experience
I booked a medical check-up appointment through eInCure on Raksha Bandhan. I took leave from work and went for the appointment, but when I reached the hospital, it was closed. I had already taken a leave for this appointment, so my time and leave were completely wasted.
What was more disappointing was that I did not receive any call from eInCure for 3–4 days. When they finally contacted me, instead of understanding the situation, their employee blamed me and said that I had not visited the hospital.
I then requested them to reschedule my appointment for 5 September. However, they again booked it for 4 September, which is Janmashtami. I personally called the hospital to confirm, and the hospital informed me that it would be closed that day as well. The hospital also told me that they normally inform eInCure about holidays through email.
This shows a serious lack of coordination between eInCure and the hospital. I also requested them to check the call recording because I clearly asked for 5 September, but instead of properly checking the recording, they continued saying that I had selected 4 September.
Very disappointing service and poor customer handling. If you are booking a medical appointment through this app, please confirm the hospital’s availability yourself before taking leave.
I booked a medical check-up appointment through eInCure on Raksha Bandhan. I took leave from work and went for the appointment, but when I reached the hospital, it was closed. I had already taken a leave for this appointment, so my time and leave were completely wasted.
What was more disappointing was that I did not receive any call from eInCure for 3–4 days. When they finally contacted me, instead of understanding the situation, their employee blamed me and said that I had not visited the hospital.
I then requested them to reschedule my appointment for 5 September. However, they again booked it for 4 September, which is Janmashtami. I personally called the hospital to confirm, and the hospital informed me that it would be closed that day as well. The hospital also told me that they normally inform eInCure about holidays through email.
This shows a serious lack of coordination between eInCure and the hospital. I also requested them to check the call recording because I clearly asked for 5 September, but instead of properly checking the recording, they continued saying that I had selected 4 September.
Very disappointing service and poor customer handling. If you are booking a medical appointment through this app, please confirm the hospital’s availability yourself before taking leave.
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CChetanReviews26
Pathetic useless app
The app is not at all user friendly. It seems to be a beta version. Most of the pages doesn’t have a back button. I need to close and reopen the app every time to browse to another page within the app. And I could see so many issues with the other users still the app managed to get 4.7 star, how?
AArindam41
No doctor consultation slot Available
After booking an annual health checkup sponsored by my company, there is no doctor consultation available. This is pathetic. I am not a doctor myself that i will understand all the reports myself. Useless app and useless service. Should have got a doctor call on the next day after getting my reports generated.
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KKD@1984
Health check up completed in 2 hrs!!!
I actually read a lot of reviews on wait time at this clinic and was initially sceptical to book appointment here . But then gave it a shot and it was worth it . Also I booked my appointment on weekday (Friday, that also could be a reason for no wait time ) . The ambience was good, neatly maintained . Nurses were responsive . Explained abt the procedure and it was quick .
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NNeeha90
Hopeless support team
Samples were collected 4 days ago, and I’m still waiting for the reports. This kind of delay is not just frustrating, it raises serious concerns about how reliable the test results will even be after such a long gap. I need a clear explanation on how the integrity of these samples is maintained over multiple days.
On top of that, the support experience has been extremely disappointing. There was no proper response to my questions, I was left waiting for a long time, and the chat was simply ended without any resolution. That level of inefficiency and lack of accountability is unacceptable, especially when it comes to something as important as medical testing.
Overall, both the delay in reports and the poor customer support make it very difficult to trust the service.
On top of that, the support experience has been extremely disappointing. There was no proper response to my questions, I was left waiting for a long time, and the chat was simply ended without any resolution. That level of inefficiency and lack of accountability is unacceptable, especially when it comes to something as important as medical testing.
Overall, both the delay in reports and the poor customer support make it very difficult to trust the service.
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BBB Bhavana
