Very poor experience
⭐ 1 Star – Very Poor Experience
I booked a medical check-up appointment through eInCure on Raksha Bandhan. I took leave from work and went for the appointment, but when I reached the hospital, it was closed. I had already taken a leave for this appointment, so my time and leave were completely wasted.
What was more disappointing was that I did not receive any call from eInCure for 3–4 days. When they finally contacted me, instead of understanding the situation, their employee blamed me and said that I had not visited the hospital.
I then requested them to reschedule my appointment for 5 September. However, they again booked it for 4 September, which is Janmashtami. I personally called the hospital to confirm, and the hospital informed me that it would be closed that day as well. The hospital also told me that they normally inform eInCure about holidays through email.
This shows a serious lack of coordination between eInCure and the hospital. I also requested them to check the call recording because I clearly asked for 5 September, but instead of properly checking the recording, they continued saying that I had selected 4 September.
Very disappointing service and poor customer handling. If you are booking a medical appointment through this app, please confirm the hospital’s availability yourself before taking leave.
I booked a medical check-up appointment through eInCure on Raksha Bandhan. I took leave from work and went for the appointment, but when I reached the hospital, it was closed. I had already taken a leave for this appointment, so my time and leave were completely wasted.
What was more disappointing was that I did not receive any call from eInCure for 3–4 days. When they finally contacted me, instead of understanding the situation, their employee blamed me and said that I had not visited the hospital.
I then requested them to reschedule my appointment for 5 September. However, they again booked it for 4 September, which is Janmashtami. I personally called the hospital to confirm, and the hospital informed me that it would be closed that day as well. The hospital also told me that they normally inform eInCure about holidays through email.
This shows a serious lack of coordination between eInCure and the hospital. I also requested them to check the call recording because I clearly asked for 5 September, but instead of properly checking the recording, they continued saying that I had selected 4 September.
Very disappointing service and poor customer handling. If you are booking a medical appointment through this app, please confirm the hospital’s availability yourself before taking leave.
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Health check up completed in 2 hrs!!!
I actually read a lot of reviews on wait time at this clinic and was initially sceptical to book appointment here . But then gave it a shot and it was worth it . Also I booked my appointment on weekday (Friday, that also could be a reason for no wait time ) . The ambience was good, neatly maintained . Nurses were responsive . Explained abt the procedure and it was quick .
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Hopeless support team
Samples were collected 4 days ago, and I’m still waiting for the reports. This kind of delay is not just frustrating, it raises serious concerns about how reliable the test results will even be after such a long gap. I need a clear explanation on how the integrity of these samples is maintained over multiple days.
On top of that, the support experience has been extremely disappointing. There was no proper response to my questions, I was left waiting for a long time, and the chat was simply ended without any resolution. That level of inefficiency and lack of accountability is unacceptable, especially when it comes to something as important as medical testing.
Overall, both the delay in reports and the poor customer support make it very difficult to trust the service.
On top of that, the support experience has been extremely disappointing. There was no proper response to my questions, I was left waiting for a long time, and the chat was simply ended without any resolution. That level of inefficiency and lack of accountability is unacceptable, especially when it comes to something as important as medical testing.
Overall, both the delay in reports and the poor customer support make it very difficult to trust the service.
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Stepathon is buggy and not leader board calculation is not transparent. Beware!
I had two bad experiences with skin care stepathon. One was 2023 where in I was not in top 10 despite having same number of steps as others in top 10. I feel their leaderboard logic is not perfect especially when there are people finishing on same number of steps. They gave lame excuse stating network issue at my end causing delays in syncing steps! Come on! We are living in 4G/5G era. I was told people who finish early are ranked up higher in leader board but that was not the case clearly. People who consistently finished after me every day on continuous basis still ranked higher up than me. This concern was never addressed despite multiple email conversations with Ekin care. I stopped wasting my time. I had decided not to participate in any events of ekin care
Cut to today there is another happening at my company. Step limits per day is 25k. There is one candidate who was trailing me by approximately 60k steps has bypassed me yesterday to move to 2nd spot ( He was in 9th spot or so) How is that possible in one day?
There is lack of transparency in leaderboard logic or calculations. It takes significant time and energy to complete 25k steps everyday. Very much disappointed with ekin care 2nd time. Hope you realise this before it’s too late. It’s seriously unfair for hardworking contestants! Good bye ekin care. I won’t participate in any future events
Cut to today there is another happening at my company. Step limits per day is 25k. There is one candidate who was trailing me by approximately 60k steps has bypassed me yesterday to move to 2nd spot ( He was in 9th spot or so) How is that possible in one day?
There is lack of transparency in leaderboard logic or calculations. It takes significant time and energy to complete 25k steps everyday. Very much disappointed with ekin care 2nd time. Hope you realise this before it’s too late. It’s seriously unfair for hardworking contestants! Good bye ekin care. I won’t participate in any future events
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Appointment booking/reschedule issue
The system of booking any appointment 3-4 days prior is not feasible and the worst part is even in emergency situations the special requests are not considered and they don’t prioritise on customer requests, the system should at least make admins to reschedule appointments on additional requests. Rest all works fine but this needs to be fixed asap for customer convenience.
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