Health check up completed in 2 hrs!!!
I actually read a lot of reviews on wait time at this clinic and was initially sceptical to book appointment here . But then gave it a shot and it was worth it . Also I booked my appointment on weekday (Friday, that also could be a reason for no wait time ) . The ambience was good, neatly maintained . Nurses were responsive . Explained abt the procedure and it was quick .
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Hopeless support team
Samples were collected 4 days ago, and I’m still waiting for the reports. This kind of delay is not just frustrating, it raises serious concerns about how reliable the test results will even be after such a long gap. I need a clear explanation on how the integrity of these samples is maintained over multiple days.
On top of that, the support experience has been extremely disappointing. There was no proper response to my questions, I was left waiting for a long time, and the chat was simply ended without any resolution. That level of inefficiency and lack of accountability is unacceptable, especially when it comes to something as important as medical testing.
Overall, both the delay in reports and the poor customer support make it very difficult to trust the service.
On top of that, the support experience has been extremely disappointing. There was no proper response to my questions, I was left waiting for a long time, and the chat was simply ended without any resolution. That level of inefficiency and lack of accountability is unacceptable, especially when it comes to something as important as medical testing.
Overall, both the delay in reports and the poor customer support make it very difficult to trust the service.
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Stepathon is buggy and not leader board calculation is not transparent. Beware!
I had two bad experiences with skin care stepathon. One was 2023 where in I was not in top 10 despite having same number of steps as others in top 10. I feel their leaderboard logic is not perfect especially when there are people finishing on same number of steps. They gave lame excuse stating network issue at my end causing delays in syncing steps! Come on! We are living in 4G/5G era. I was told people who finish early are ranked up higher in leader board but that was not the case clearly. People who consistently finished after me every day on continuous basis still ranked higher up than me. This concern was never addressed despite multiple email conversations with Ekin care. I stopped wasting my time. I had decided not to participate in any events of ekin care
Cut to today there is another happening at my company. Step limits per day is 25k. There is one candidate who was trailing me by approximately 60k steps has bypassed me yesterday to move to 2nd spot ( He was in 9th spot or so) How is that possible in one day?
There is lack of transparency in leaderboard logic or calculations. It takes significant time and energy to complete 25k steps everyday. Very much disappointed with ekin care 2nd time. Hope you realise this before it’s too late. It’s seriously unfair for hardworking contestants! Good bye ekin care. I won’t participate in any future events
Cut to today there is another happening at my company. Step limits per day is 25k. There is one candidate who was trailing me by approximately 60k steps has bypassed me yesterday to move to 2nd spot ( He was in 9th spot or so) How is that possible in one day?
There is lack of transparency in leaderboard logic or calculations. It takes significant time and energy to complete 25k steps everyday. Very much disappointed with ekin care 2nd time. Hope you realise this before it’s too late. It’s seriously unfair for hardworking contestants! Good bye ekin care. I won’t participate in any future events
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Appointment booking/reschedule issue
The system of booking any appointment 3-4 days prior is not feasible and the worst part is even in emergency situations the special requests are not considered and they don’t prioritise on customer requests, the system should at least make admins to reschedule appointments on additional requests. Rest all works fine but this needs to be fixed asap for customer convenience.
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Unsupportive Support; ChatBot like responses; High TAT even after having data; Highly Unreliable
On Saturday, I booked a certain prescribed test via Ekincare for Tuesday (they didn't have slots earlier than Tuesday), and on the final page, I got a message that slots would be confirmed after we get a call from their support team. I had to reach out to them multiple times on Monday (as support is not available on Sunday) for 4 to 5 times to get my slot booked, and then the slot was only booked for Wednesday and not Tuesday because all slots for Tuesday were no longer available.
Took the test on Wednesdays through a third party (Healthians Lab) and contacted Healthians for reports in the afternoon; they responded that it was a B2B request, but they confirmed that reports were prepared and delivered to Ekincare. Now, Ekincare delayed the report because their TAT is 48 hours and they digitise the reports. We had contacted at least four times (on Thursday) for the results because we had a doctor's appointment. It is now Friday (48 hours have gone) and we are still waiting for one report from Ekincare, which they already have, as validated by Healthians labs but they now say that our TAT starts excluding the day day of test and hence wait till day end (Friday) for your test report.
Took the test on Wednesdays through a third party (Healthians Lab) and contacted Healthians for reports in the afternoon; they responded that it was a B2B request, but they confirmed that reports were prepared and delivered to Ekincare. Now, Ekincare delayed the report because their TAT is 48 hours and they digitise the reports. We had contacted at least four times (on Thursday) for the results because we had a doctor's appointment. It is now Friday (48 hours have gone) and we are still waiting for one report from Ekincare, which they already have, as validated by Healthians labs but they now say that our TAT starts excluding the day day of test and hence wait till day end (Friday) for your test report.
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It’s a disgrace that they call themselves customer support
Pathetic and poor is the least that can said about the customer support team.., takes days to get an issue resolved… after days and days of efforts and follow-up- booked an appointment (which later just took less than 5mins on a call)… After a week they call to inform that they are cancelling the appointment… worst is the service that you can expect from the team…
I suspect a paid/foul play in inflating the overall ratings
I suspect a paid/foul play in inflating the overall ratings
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Unprofessional support staff and mismanagement
Twice my appointment with facility reschedule as first time USG machine breakdown and 2nd time doctor was not available both the time data was shared with Ekincare but the did not update same in application. I took a a day off to finish my health check but my time was wasted. Post this ekincare team randomly scheduled the appointment with some other center which I did not even opted for and force me to go for the test within a week. Even after requesting to cancel this as time and center is not convenient for me they still not agreed to it
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Pretty good and useful app
Really good app to take care of all your health needs and achieve your wellness goal. Has lot of useful options. One feedback would be when we browse through pharmacy options and open a particular product page and then go back, it completely takes you to the start page pf pharmacy and not the immediate back option. This becomes a bit frustrating to scroll back until you get the same option. This needs to be taken care of. Apart from this user experience issue app is 10/10 and highly recommended.
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Worst experience
I had a very disappointing experience with the Ekin Care platform. The delivery time took much longer than expected, which was already frustrating. To make matters worse, the price increased after the delivery, and they charged an additional amount for services that ended up being more than the cost of the product itself. Overall, the experience was bad, and I won’t be using this platform again.
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The worst ever app
Results for Tests booked through this app takes 2 business days. In today’s age who gives test reports in 2 buisness days? And thats not all, they dont even give it as per this timeline. Also their support chat is non responsive for hours. By the time they reply you would have closed the app. And then due to your non availability on chat they close the issue. When asked to escalate with their manager they ghost you.
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Unable to upload files through ios app
Unable to upload files while submitting claim on iOS app. It wasted lot of time. It does not allow to read files. Keep asking for storage permissions. But, there is no storage permission option under app. Waste of time.
Lack of clarity and communication
Faster methods of communication like WhatsApp and SMS in these modern times, aren’t use by the company to update customer about status of test request, though they ask to confirm WhatsApp number while taking test request. Still rely on calling customer only once to inform. Also no proper clarity given by their executives about difference between rescheduling and confirmation.
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Overall experience is top-notch!
Every single service and experience is built and delivered thoughtfully. Compared to the other employee benefits solutions out there, ekincare stands out as a class apart! Kudos to the team for building this network and array of services for corporates to deliver best in class health and wellness services for employees!
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Inexperienced staff and incorrect blood results
I have booked 3 times from ekincare for blood test. And all 3 times, inexperienced people are coming to take the blood samples and very unprofessional as well. My appointment was at 10 am and the guy started calling me from 6 am, I wake up to 20 mobile missed calls, 5 whatsapp call and 3 whatsapp messages. And then he asked me the address which was already there with them during appointment scheduling.
Also all 3 times, i don’t get correct blood results, when i do the same test again from another lab, the results come normal
Also all 3 times, i don’t get correct blood results, when i do the same test again from another lab, the results come normal
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Pathetic, waste of money! Do Not use their services
I work for a corporate and have booked blood sample collection through the app. They charge extra money from other big hospitals bit the services are of inexperienced staffs. No refunds in what so ever case. The person came for collecting sample was highly inexperienced and upon complaining and specifically telling that for same sample collection another experience person should come, they again sent the same person. Twice i have to go through the pain as he used the syringe in a wrong way (twice) and i am left in pain. Health is important for everyone and if i am paying i need that kind of service which for sure i will NOT recommend anyone to use this app or their services.
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App still needs work.
If your transaction fails, unlike other shopping apps which have a record of that, on ekincare, there isn’t anything that even their support person will be able to see. The only thing you’ll get is “If you have supposedly ordered then you’ll get refunded for failed purchases”
So all the best of you’ve to claim your misplaced order without proof. And can’t reorder those items, so start selecting them one by one again.
So all the best of you’ve to claim your misplaced order without proof. And can’t reorder those items, so start selecting them one by one again.
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Horrendous and Irritating
I’m asked to book my second dose from my company through this app. This is absolute nightmare! Every time I select second dose, I don’t see time slots…not even the unavailable slots. When I finally click on “Pay and Proceed” the app shuts down on its own. I mean what a stupid app is this!!! Help me get my second dose NOWWW!!!
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Unable to use the app
I don’t know if it is the problem only with me but I cannot use the app at all. When I submit my email I’d it takes me to the company sso and then it just keeps clocking doing nothing. If I try login with mobile the app says mobile number not found.
I have tried reinstalling the app multiple times but it has not helped.
I have been using the web version ever since which is quite inconvenient while on the move.
Any kind of help is appreciated.
I have tried reinstalling the app multiple times but it has not helped.
I have been using the web version ever since which is quite inconvenient while on the move.
Any kind of help is appreciated.
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This app doesn’t sync steps with Apple Watch!!
This app doesn’t sync steps with Apple Watch!!
One App - For all health needs!
This is the only easy and hassle-free platform for all your health needs. In India’s typically fragmented healthcare system, there was a need for a comprehensive solution provider which Ekincare is. Apart from your regular needs like Doctor’s consultation, health checks, telemedicine, mental health wellness, dental and vision checkups there are built-in medical rooms and recently, COVID-19 testing and vaccination services. The organization I work for has tied up with Ekincare for vaccination services. I used Ekincare to get appointments for me and my spouse. The entire experience right from setting the appointment up till the actual vaccination was seamless with regular updates via text and e-mail messages. There was no instance where I had any difficulty. I would strongly recommend using Ekincare for all your health needs.
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