Very poor experience
⭐ 1 Star – Very Poor Experience
I booked a medical check-up appointment through eInCure on Raksha Bandhan. I took leave from work and went for the appointment, but when I reached the hospital, it was closed. I had already taken a leave for this appointment, so my time and leave were completely wasted.
What was more disappointing was that I did not receive any call from eInCure for 3–4 days. When they finally contacted me, instead of understanding the situation, their employee blamed me and said that I had not visited the hospital.
I then requested them to reschedule my appointment for 5 September. However, they again booked it for 4 September, which is Janmashtami. I personally called the hospital to confirm, and the hospital informed me that it would be closed that day as well. The hospital also told me that they normally inform eInCure about holidays through email.
This shows a serious lack of coordination between eInCure and the hospital. I also requested them to check the call recording because I clearly asked for 5 September, but instead of properly checking the recording, they continued saying that I had selected 4 September.
Very disappointing service and poor customer handling. If you are booking a medical appointment through this app, please confirm the hospital’s availability yourself before taking leave.
I booked a medical check-up appointment through eInCure on Raksha Bandhan. I took leave from work and went for the appointment, but when I reached the hospital, it was closed. I had already taken a leave for this appointment, so my time and leave were completely wasted.
What was more disappointing was that I did not receive any call from eInCure for 3–4 days. When they finally contacted me, instead of understanding the situation, their employee blamed me and said that I had not visited the hospital.
I then requested them to reschedule my appointment for 5 September. However, they again booked it for 4 September, which is Janmashtami. I personally called the hospital to confirm, and the hospital informed me that it would be closed that day as well. The hospital also told me that they normally inform eInCure about holidays through email.
This shows a serious lack of coordination between eInCure and the hospital. I also requested them to check the call recording because I clearly asked for 5 September, but instead of properly checking the recording, they continued saying that I had selected 4 September.
Very disappointing service and poor customer handling. If you are booking a medical appointment through this app, please confirm the hospital’s availability yourself before taking leave.
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Pathetic useless app
The app is not at all user friendly. It seems to be a beta version. Most of the pages doesn’t have a back button. I need to close and reopen the app every time to browse to another page within the app. And I could see so many issues with the other users still the app managed to get 4.7 star, how?
No doctor consultation slot Available
After booking an annual health checkup sponsored by my company, there is no doctor consultation available. This is pathetic. I am not a doctor myself that i will understand all the reports myself. Useless app and useless service. Should have got a doctor call on the next day after getting my reports generated.
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Health check up completed in 2 hrs!!!
I actually read a lot of reviews on wait time at this clinic and was initially sceptical to book appointment here . But then gave it a shot and it was worth it . Also I booked my appointment on weekday (Friday, that also could be a reason for no wait time ) . The ambience was good, neatly maintained . Nurses were responsive . Explained abt the procedure and it was quick .
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Hopeless support team
Samples were collected 4 days ago, and I’m still waiting for the reports. This kind of delay is not just frustrating, it raises serious concerns about how reliable the test results will even be after such a long gap. I need a clear explanation on how the integrity of these samples is maintained over multiple days.
On top of that, the support experience has been extremely disappointing. There was no proper response to my questions, I was left waiting for a long time, and the chat was simply ended without any resolution. That level of inefficiency and lack of accountability is unacceptable, especially when it comes to something as important as medical testing.
Overall, both the delay in reports and the poor customer support make it very difficult to trust the service.
On top of that, the support experience has been extremely disappointing. There was no proper response to my questions, I was left waiting for a long time, and the chat was simply ended without any resolution. That level of inefficiency and lack of accountability is unacceptable, especially when it comes to something as important as medical testing.
Overall, both the delay in reports and the poor customer support make it very difficult to trust the service.
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Best experience
They were right before time and so professional. No looking back. I would recommend any day
Well managed
It was well managed by the co-ordinators there. It took us like 3 hours for an annual health checkup, which I can say is quick given there were multiple checks.
User friendly app
Easy to book, reschedule, view reports, updates, status etc. Great app
Can’t navigate anywhere
I don’t know how it went to upload prescription page. But once it is in that page there’s no going back. I am stuck in that page. I can’t access any of my reports and stuff. I tried deleting and reinstalling still it’s in the same page. No back button can’t swipe back. Just stuck
Stepathon is buggy and not leader board calculation is not transparent. Beware!
I had two bad experiences with skin care stepathon. One was 2023 where in I was not in top 10 despite having same number of steps as others in top 10. I feel their leaderboard logic is not perfect especially when there are people finishing on same number of steps. They gave lame excuse stating network issue at my end causing delays in syncing steps! Come on! We are living in 4G/5G era. I was told people who finish early are ranked up higher in leader board but that was not the case clearly. People who consistently finished after me every day on continuous basis still ranked higher up than me. This concern was never addressed despite multiple email conversations with Ekin care. I stopped wasting my time. I had decided not to participate in any events of ekin care
Cut to today there is another happening at my company. Step limits per day is 25k. There is one candidate who was trailing me by approximately 60k steps has bypassed me yesterday to move to 2nd spot ( He was in 9th spot or so) How is that possible in one day?
There is lack of transparency in leaderboard logic or calculations. It takes significant time and energy to complete 25k steps everyday. Very much disappointed with ekin care 2nd time. Hope you realise this before it’s too late. It’s seriously unfair for hardworking contestants! Good bye ekin care. I won’t participate in any future events
Cut to today there is another happening at my company. Step limits per day is 25k. There is one candidate who was trailing me by approximately 60k steps has bypassed me yesterday to move to 2nd spot ( He was in 9th spot or so) How is that possible in one day?
There is lack of transparency in leaderboard logic or calculations. It takes significant time and energy to complete 25k steps everyday. Very much disappointed with ekin care 2nd time. Hope you realise this before it’s too late. It’s seriously unfair for hardworking contestants! Good bye ekin care. I won’t participate in any future events
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Appointment booking/reschedule issue
The system of booking any appointment 3-4 days prior is not feasible and the worst part is even in emergency situations the special requests are not considered and they don’t prioritise on customer requests, the system should at least make admins to reschedule appointments on additional requests. Rest all works fine but this needs to be fixed asap for customer convenience.
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Appointment process
I am using ekincare frequently, Process seems smooth along with notification update on time.
Worst Customer Service
They give you the wrong product and when you ask for replacement or refund , they will ask for same questions again and again without resolution .
They have such a dumb customer service agents with worst customer service. Never use this app for purchasing anything .
They have such a dumb customer service agents with worst customer service. Never use this app for purchasing anything .
Unsupportive Support; ChatBot like responses; High TAT even after having data; Highly Unreliable
On Saturday, I booked a certain prescribed test via Ekincare for Tuesday (they didn't have slots earlier than Tuesday), and on the final page, I got a message that slots would be confirmed after we get a call from their support team. I had to reach out to them multiple times on Monday (as support is not available on Sunday) for 4 to 5 times to get my slot booked, and then the slot was only booked for Wednesday and not Tuesday because all slots for Tuesday were no longer available.
Took the test on Wednesdays through a third party (Healthians Lab) and contacted Healthians for reports in the afternoon; they responded that it was a B2B request, but they confirmed that reports were prepared and delivered to Ekincare. Now, Ekincare delayed the report because their TAT is 48 hours and they digitise the reports. We had contacted at least four times (on Thursday) for the results because we had a doctor's appointment. It is now Friday (48 hours have gone) and we are still waiting for one report from Ekincare, which they already have, as validated by Healthians labs but they now say that our TAT starts excluding the day day of test and hence wait till day end (Friday) for your test report.
Took the test on Wednesdays through a third party (Healthians Lab) and contacted Healthians for reports in the afternoon; they responded that it was a B2B request, but they confirmed that reports were prepared and delivered to Ekincare. Now, Ekincare delayed the report because their TAT is 48 hours and they digitise the reports. We had contacted at least four times (on Thursday) for the results because we had a doctor's appointment. It is now Friday (48 hours have gone) and we are still waiting for one report from Ekincare, which they already have, as validated by Healthians labs but they now say that our TAT starts excluding the day day of test and hence wait till day end (Friday) for your test report.
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It’s a disgrace that they call themselves customer support
Pathetic and poor is the least that can said about the customer support team.., takes days to get an issue resolved… after days and days of efforts and follow-up- booked an appointment (which later just took less than 5mins on a call)… After a week they call to inform that they are cancelling the appointment… worst is the service that you can expect from the team…
I suspect a paid/foul play in inflating the overall ratings
I suspect a paid/foul play in inflating the overall ratings
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Unprofessional support staff and mismanagement
Twice my appointment with facility reschedule as first time USG machine breakdown and 2nd time doctor was not available both the time data was shared with Ekincare but the did not update same in application. I took a a day off to finish my health check but my time was wasted. Post this ekincare team randomly scheduled the appointment with some other center which I did not even opted for and force me to go for the test within a week. Even after requesting to cancel this as time and center is not convenient for me they still not agreed to it
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Pretty good and useful app
Really good app to take care of all your health needs and achieve your wellness goal. Has lot of useful options. One feedback would be when we browse through pharmacy options and open a particular product page and then go back, it completely takes you to the start page pf pharmacy and not the immediate back option. This becomes a bit frustrating to scroll back until you get the same option. This needs to be taken care of. Apart from this user experience issue app is 10/10 and highly recommended.
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Worst experience
I had a very disappointing experience with the Ekin Care platform. The delivery time took much longer than expected, which was already frustrating. To make matters worse, the price increased after the delivery, and they charged an additional amount for services that ended up being more than the cost of the product itself. Overall, the experience was bad, and I won’t be using this platform again.
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The worst ever app
Results for Tests booked through this app takes 2 business days. In today’s age who gives test reports in 2 buisness days? And thats not all, they dont even give it as per this timeline. Also their support chat is non responsive for hours. By the time they reply you would have closed the app. And then due to your non availability on chat they close the issue. When asked to escalate with their manager they ghost you.
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Unethical practices by Ekincare and horrible support
I am falling back to my Tata 1mg plan just because some of the Ekincare practices seem unethical.
e.g., I just tried to place an order for medicine at their portal, and this is what I realised:
1. You will get the expected delivery date after you have paid and placed the order (no COD)
2. If you think your medicines will be delivered too late, you cannot cancel the order.
Furthermore, I must express my disappointment with their customer support. They have a tendency to keep you waiting for an extended period, often 5 minutes, before responding. However, if you fail to respond within 2 minutes, they abruptly terminate the session.
e.g., I just tried to place an order for medicine at their portal, and this is what I realised:
1. You will get the expected delivery date after you have paid and placed the order (no COD)
2. If you think your medicines will be delivered too late, you cannot cancel the order.
Furthermore, I must express my disappointment with their customer support. They have a tendency to keep you waiting for an extended period, often 5 minutes, before responding. However, if you fail to respond within 2 minutes, they abruptly terminate the session.
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