Terrible App Layout and Functionality
I second the guy on the highlighted review who said this app just overall sucks. It constantly logs you out even if you just swipe to another app to check receipts or amounts of something. You have to have all the information in front of you and ready to go in order to submit a claim because it will not keep you logged in if you need to double-check something. Additionally, their requirements for receipts are absolutely absurd. It doesn’t matter if I submit a picture front and back of all 27 pages of my medical premium bill when only the information listed on page 3 is what matters at all, they require that I have a pdf version every time to submit which often takes about 3 weeks after making a payment to receive from my medical provider (Kaiser) but I am receiving bills with proof of payment day of that they will not accept. There is absolutely no user service that replies to any inquires made when asked, if there’s a problem then you’re better off reaching out to your employer and dealing with whoever handles the contract because that’s the only person you can get answers from and 9/10 times they don’t have the information you’re looking for so they have to reach out to customer service which takes even longer to get a reply from. Grateful for my employers way of handling things as they help to make some things expedited however the any support from within the app does not really exist.
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Worst company ever
Terrible company to work with. I hate everything about them. They deny claims and then don’t tell you what to do to get it approved or why it was denied.
Terrible App & Service
The app constantly logs you out. You’re trying to switch back-and-forth to upload receipts and you get logged out. The company denies every single claim no matter how many receipts you upload I’ve spent more fighting with this company over money that is mine then it is worth the tax savings on. I’ve had to call so many providers to get a stupid letter for things that are so basic that should just be covered where receipts show what the service clearly is, PrimePay is so obnoxious. They do not need the details of every medical appointment, a copay should just be covered. They are the absolute worst company ever to deal with.
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Constant Problems
This app annoys me so much I don't even want an FSA account anymore.
Glitchy app
Anytime you use the app and go back, you need to start over. It tells you you need to have direct deposit or you’ll be charged $5 each time. Even if you’ve already set up direct deposit. Very frustrating
Easy
Easy to use
Great Job
Top Notch
The app is glitchy and customer service is the worst of any fsa company
I don’t even know what to say about this app because it’ll get me steaming. I need to say it’s one out of five stars.
Needs a lot of work
Every time you switch to another app to get details it logs you out and you start over. WHY???
Not enough detail and confusing categories
Card continuously gets blocked and not clear which transactions are blocking
No notifications on app that your card is in decline status. Should be continuous and bring up problem receipts all the time.
Get rid of check charge message if you have entered bank account info.
This is another case of no one at firm uses app and / or the programmers don’t use.
As other person stated they look for every excuse not to pay. Card being declined so pay out of pocket. I get receipt from Office for payment. Still not good enough. They also want EOB every time. Just get yourself.
Seems random what they approve. One office approved another not approved. Receipts are identical. Same healthcare org two different physical offices
I have never had so much problems with getting FSA money returned.
App Support is dead link. It figures
Not enough detail and confusing categories
Card continuously gets blocked and not clear which transactions are blocking
No notifications on app that your card is in decline status. Should be continuous and bring up problem receipts all the time.
Get rid of check charge message if you have entered bank account info.
This is another case of no one at firm uses app and / or the programmers don’t use.
As other person stated they look for every excuse not to pay. Card being declined so pay out of pocket. I get receipt from Office for payment. Still not good enough. They also want EOB every time. Just get yourself.
Seems random what they approve. One office approved another not approved. Receipts are identical. Same healthcare org two different physical offices
I have never had so much problems with getting FSA money returned.
App Support is dead link. It figures
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Easy to use!
I have used this for many years for the flex account and childcare reimbursement. Although the receipt uploads are not always accepted and can be confusing, overall this is a great way to save money and help pay for childcare and medical expenses!
PrimePay
Quick and easy especially when you set up direct deposit
Meh
App and website seem to not communicate. Transit reimbursement takes a long time. I’ve been waiting several months. No explanation on delay.
Easy to use!
I have used this for many years for the flex account and childcare reimbursement. Although the receipt uploads are not always accepted and can be confusing, overall this is a great way to save money and help pay for childcare and medical expenses!
Constantly loading
App works less than half the time. “Loading”
Never ending loading screen
The app is literally unusable due to a never ending loading screen. It has been like this for months now, fix it. I can’t even put in a support ticket because again, the entire thing is completely broken by that loading screen.
annoying to use
the UI sucks ngl
Inquiries with hotline number about app
They are very efficient, answers your questions clearly and clarifies questions with ease. Agent is well versed of her job.
Easy to use!
I have used this for many years for the flex account and childcare reimbursement. Although the receipt uploads are not always accepted and can be confusing, overall this is a great way to save money and help pay for childcare and medical expenses!
Easy and quick
I’m easily able to make frequent submissions for transit reimbursement, but very little difficulty. The uploading process for receipts is simple.
Wonderfull APP
Is very easy use it
