Frustrating UX changes in v4.5.0
The new UX changes to the tab bar make everyday banking more difficult, and seem designed to instead push products on you. The new floating bubble for everyday transactions looks like a cheap android interface rather than a well-integrated design you would expect on iOS, and the menu it opens looks even cheaper with its “fastest” banner over requesting e-transfers. Again, another UX nudge that seems aimed towards getting your money into your account so it’s available for products they want to push, rather than consideration for people using the app for everyday banking.
These changes to the app were also coordinated with a phone campaign tied to their high interest savings promotion, with advisors trying to get you in to invest in their products. This is disappointing behaviour—what happened to the stress-free culture at Coast Capital?
I will change my review if the UX changes are reverted.
Update to my review after more use: They also broke favourite transactions with this update, which I use to pay my bills on time. Clicking a favourite transaction now brings you to the transaction page without any of the transaction info filled in… this is affecting me personally now, beyond feelings of frustration. Unbelievable.
These changes to the app were also coordinated with a phone campaign tied to their high interest savings promotion, with advisors trying to get you in to invest in their products. This is disappointing behaviour—what happened to the stress-free culture at Coast Capital?
I will change my review if the UX changes are reverted.
Update to my review after more use: They also broke favourite transactions with this update, which I use to pay my bills on time. Clicking a favourite transaction now brings you to the transaction page without any of the transaction info filled in… this is affecting me personally now, beyond feelings of frustration. Unbelievable.
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Recent update is terrible
This App was fine before, but it recently changed and now it is absolutely horrible to navigate. I hope they change it back to the way it was. Not an improvement in the least bit.
Terrible
So many problems!!! Extremely frustrating.
Wish I didn’t update
This new version isn’t an upgrade
Lost all of my quick buttons at the bottom
(Account, transfer, eTransfer, Pay Bill)
When I try to pay a bill or complete a transfer, the CONTINUE button disappears.
:(
Lost all of my quick buttons at the bottom
(Account, transfer, eTransfer, Pay Bill)
When I try to pay a bill or complete a transfer, the CONTINUE button disappears.
:(
QA issues
After the latest update, I can’t even submit a complaint within the app. I get “message is invalid” error message. My original complaint to send:
Cannot add new payee since the keyboard does not minimize after entering the OTP.
Please fix and do better. Thanks.
Cannot add new payee since the keyboard does not minimize after entering the OTP.
Please fix and do better. Thanks.
