Still.needs.work! Sub-par App Platform
Despite deleting and reinstalling the app, which usually works…denied access to the network on both my iPhone and iPad. This is frustrating. What is even more frustrating is the app itself is very limited in services when you can actually access your account. Very poor performance with the industry trend to move consumers to digital platforms. Ready to switch to another bank!
Show more
Terrible
This app needs some updates. It is the worst banking app I’ve ever used. I have to go on a computer or laptop to do any banking. Can’t even see my account number in the app? Seriously needs some updates
App stopped working
The banking app hasn’t worked for me for over 6 mos now, I’ve done updates, uninstalled it, reinstalled it… nothing. Won’t even open, just says “loading” then closes. & I have an iPhone 12pro so it’s not like it’s my phone’s problem….
Zelle
Never can find Zelle without calling for help. Needs easier access
Seriously?!
I have never had so much trouble trying to recall my User ID. I have NO way to get that back. So i an locked out of viewing how much I have in my bank account. Make a feature where I can actually retrieve my User ID 🤦🏽♀️. It shouldn’t be this much of a struggle.
App won’t open. Only support is a a phone number
Won’t open. Says downloading updates but never changes. Only support is a phone number. I really don’t have time to sit on hold to tell the developer there is an issue
Disappointed
Deleted this app on the first day of use. The login won’t save my password and requires a code sent by text message for each login. I can’t use features like bill pay and transfers without going on a web browser first. I wanted more convenience with this app and it doesn’t provide it, using the browser is quicker and more efficient.
Show more
Zelle
Zelle doesn’t work.
Love it
I’ve had this app on my phone since opening my account last year! Online is a great tool too but I have a habit of checking my accounts when I wake up so it’s nice and convenient! I use Face ID and as usual, there’s always a recalibrate day one every few months where it’ll have me use my password and reactivate the Face ID but that’s common with a lot of secure apps I use! Love the safety features and ease of use! Zelle is right in the app so I can save some space on my phone, I can mobile deposit checks if I’m not making it to the bank and can use the bill pay feature too which is super helpful! Also nice that I can find bank locations in the app!
Show more
Love the App, use it EVERYDAY!
I love the cobnks app. It’s super easy to use and I love that Zelle is now offered. I am getting married in April and it has been so easy to pay my vendors!
Booooooo
Awful app. Terrible accessibility. Slow customer service. Really frustrating. I wish I could give it 0 stars. Whenever I try to log in it says “unable to process request”. I was just trying to cash in a check. Terrible terrible app
Works great
The app has worked for everything I need it to. Transfers and deposits have been very simple and quick
Thanks!
Thanks for adding Zelle and making my life easier. Love your bankers!
I hate this app
This apps still needs some serious work. I am constantly having to change my password, I’m on at least password number 10, I've changed it twice this week alone. Touch ID works for a little bit but then it doesn’t ask for it one day, doesn’t remember it, and locks me out when I enter it in. Also, what it doesn’t tell you is that if you want to transfer money between accounts you have to log onto their website and enable the transfer before doing transfers in the app. Not a fun experience when I was at the grocery store and while checking out I went to transfer funds from Savings to Checking just for it to say “no transfer relationship” so I tried calling the customer service number and found out they are only available until 7pm. So I had to return my groceries. Only later did I find out that transfers need to be made through the website first. Save yourself the embarrassment and hassle and bank some where else. I hate Wells Fargo but they’re app is the best. Maybe start putting more money into devolving a better app that’s not so buggy
Show more
Response from developer
Jasmine, we're sorry that you've had such a bad experience with our mobile app. Can you call our Client Services team at 877.877.0395?
Great for depositing checks!
Depositing a check through the app is easy and saves a trip to the bank. No issues so far.
The best banking center in Colorado. Period.
The banking center in Durango is amazing. Kaytlyn Alexander and her team does an amazing job to help me when ever I need it. I plan to bank with them for along time and tell my friends an family about the service I get. A+ in my book.
App leaves a lot to be desired
Whenever you hear that consumers are having password issues, you assume it user error. But i assure you that’s not the case here. I repeatedly have to have it unlocked. It also has the FaceID feature which clearly doesn’t work. This App simply doesnt compete with competitors like Chase, Bank of America, ENT credit Union , etc. Do better.
Show more
Over a year old and doesn’t work with Face ID
This version was last updated in September 2018!
Face ID errors trying to sign in! Their tech support says “Face ID is not very reliable. You’ll have to take off glasses to get it to work” - bs!
Their banks are wisely not opening their walk in offices right now. I got this to do online check deposits. What a disappointment.
Face ID errors trying to sign in! Their tech support says “Face ID is not very reliable. You’ll have to take off glasses to get it to work” - bs!
Their banks are wisely not opening their walk in offices right now. I got this to do online check deposits. What a disappointment.
Show more
Wow
Using this app makes me feel like it is 2010 all over again. Is this a time machine app or a banking app. Sad.
Chad Kusuno
Simple, clean and easy to use.
