App is not working
App will not open to home page, states error
Possibly good but barely ever works
This app could probably be pretty useful but 80% of the time it doesn’t load at all and the rest of the time it is so slow that it can take 30-60 seconds to load anything. Pretty disappointing
Needs an update
This app needs an update to N8. It’s still on N7.
Needs an update
This app needs an update to N8. It’s still on N7
Response from developer
Thanks Dirrtyrc.rc for sharing your experience. Please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. The team will be happy to help you. – Cochlear Customer Service
Word challenge
Can you setup the word challenge for a female voice to be able to hear the difference in the voice and tone in the word challenge?
Hey
Hi I love this app for my cochlear implant for me because it’s amazing to have my cochlear implant on my deaf ear so I could ear better thanks to the cochlear implant app so special for me to have this app I could hear so much better
Can’t login
I’ve reset my password multiple times and still can’t login! My login works on the Nucleus Smart app just fine and I saw other reviews with the same issue. Hopefully this can be fixed!
Unable to make sounds
I couldn’t hear any sound from the app even if use cochlear implants!
Can’t even log in
I have reset my password 3-4 times now and it still continues to tell me incorrect password. I give up!
Interactive
Love the interactive experiences in this app. Great for practice.
OAuth Error?
Almost daily I login and see a page headed Salesforce telling me I am not authorized. The only to get out of this and retry is to restart my phone. Highly irritating.
Only for a specific device
This app sounded great in the description, but it’s is for a specific device that they sell that’s not in their description
— Wasted our time and trust for this company —
— Wasted our time and trust for this company —
Use daily!
I love this app and use it daily for practice and I love the content! More please! Roll out more stuff! Kepp the great work!!!
For my mom
There is no Spanish version 🥲 and I was trying to use it for my mom.
Some improvements needed
There’s so much to like about this app!
Could you please make these modifications:
1. Every video should be closed captioned!
2. Provide a bookmark feature so I can find the helpful articles and tips easily at a later time
3. Provide a share feature so I can send important information to my family.
Could you please make these modifications:
1. Every video should be closed captioned!
2. Provide a bookmark feature so I can find the helpful articles and tips easily at a later time
3. Provide a share feature so I can send important information to my family.
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Failure of Co-Pilot
Sorry, but although I easily downloaded this app, I am unable to open it. The problem is typical with Cochlear: Too many passwords for the growing number and variety of Cochlear apps. This is confusing for me and I suspect for quite a number of Cochlear users. It is truly frustrating to continue to receive “wrong password” notifications, and then get blocked out of my account for too many tries with no clear path to get back.
Please, this needs to be fixed. Thank you. Respectfully, William Hyde
Please, this needs to be fixed. Thank you. Respectfully, William Hyde
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Please organize this better
Hi! Love this app. It’s frustrating to use as the articles and exercises are all randomly listed. Can you please group articles vs. exercises? Also, can you please add a way to tag that we have read an article? Or put a checklist? The articles keep moving in sequence. I would like to be able to check off the articles I have read and the exercises I have completed.
More important, this will allow me to see what articles/exercises I still need to read/complete.
Thanks for making this app. Love it.
More important, this will allow me to see what articles/exercises I still need to read/complete.
Thanks for making this app. Love it.
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Can’t login
I’ve tried resetting my password and emailed cochlear, but I still am unable to login.
Copilot app
Been trying since may 6 and now it's June 3 can't get on app
Wonderful
I am having a great time using this app. I can choose to do exercises for both processors or do exercises for the left or right independently. Before this app I would have to use my mini microphone cabled to my computer and remove my right processor. The articles are very helpful. I can read an article ahead for an environment that I anticipate being at so I am able to have the best hearing possible. Thank you Cochlear for your continued improvements on devices as well as future updates for the app. John
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