what a mistake
Response from developer
Dear user, thank you for your review. Could you please email us at audiokey@medel.com, providing a brief description of the issue you're experiencing? Is the problem related to the remote control feature or to audio streaming? Which MED-EL audio processors are you using? We will do our best to help you find a solution to your problem as quickly as possible. Thank you.
Med-El hasn’t quite nailed Bluetooth
Despite having strong technical skills, I have found it very difficult to establish and maintain connections. When reliable audio is needed, it is not practical to spend hours—or even weeks—trying to troubleshoot. This creates unnecessary frustration and limits the benefit of the devices.
The hardware is functional, but the software ecosystem (both desktop and mobile) needs significant improvement. The interface is not intuitive, the workflow is confusing, and the online support videos do little to assist users. If greater attention and investment were put into usability and connection stability, the overall user experience would align much better with the premium cost of these devices.
I value what Med-El has done for my hearing, but I strongly encourage improvements in Bluetooth reliability and software design, as these are now central to the day-to-day usability of the product.
Response from developer
Dear Dkjordan, thank you very much for your review and the detailed feedback. We’d love to better understand the specific challenges you're facing and hear more about your ideas for improving the software design. Could you please email us at audiokey@medel.com with further details? Your input would be greatly appreciated and will help us continue improving the app. Thanks again.
Die App hängt nicht mehr
Audio Key funktioniert nach Neuinstallation
Nichts geht mehr
Vorher alles super, jetzt geht nichts mehr!!! App lässt sich nicht mehr öffnen.
