Sync issues
Bilateral user. First one placed in Aug 25 and 2nd one was placed 3 months ago. The older one will not sync, but newer one will! Very frustrating!
Bluetooth
keeps on disconnecting everytime i open the settings app and just disconnects at random points. the audio is also very glitchy at some points which leads to disconnecting. and everytime i switch apps it also disconnects.
Amélioration â faire
L’état de batterie doit être améliorer car elle n’est pas réel par rapport au pourcentage de la batterie
Absolutely impossible
Does not work at all
Doesn’t work at all!
I had to upgrade my cochlear implant to Sonnet 3 and this app doesn’t even recognize at all! POS! I have no way of listening to anything on my devices, including my iPad, and I wanted to be able to listen to music and watch shows on it. Super disappointed with this app. Do better!
what a mistake
doesn't configure, complicated setup, does not pair proper, get either left or right only. app truly sucks. would be better if only iphone would pair and connect in hearing devices instead of reliance on this app.
AudioKey 3
For Sonnet and 3 - app is unstable and fiddly 1 med eps answer is to reload and re boot everything including phone and finally fault is with phone and not app - frustrating and irritating and unreliable - in rare occasion when it works it's rather good
Med-El hasn’t quite nailed Bluetooth
I have been using Med-El products for just over a year and want to provide feedback on the user experience. While the devices themselves are effective in improving my hearing, the Bluetooth connectivity and software support remain ongoing challenges.
Despite having strong technical skills, I have found it very difficult to establish and maintain connections. When reliable audio is needed, it is not practical to spend hours—or even weeks—trying to troubleshoot. This creates unnecessary frustration and limits the benefit of the devices.
The hardware is functional, but the software ecosystem (both desktop and mobile) needs significant improvement. The interface is not intuitive, the workflow is confusing, and the online support videos do little to assist users. If greater attention and investment were put into usability and connection stability, the overall user experience would align much better with the premium cost of these devices.
I value what Med-El has done for my hearing, but I strongly encourage improvements in Bluetooth reliability and software design, as these are now central to the day-to-day usability of the product.
Despite having strong technical skills, I have found it very difficult to establish and maintain connections. When reliable audio is needed, it is not practical to spend hours—or even weeks—trying to troubleshoot. This creates unnecessary frustration and limits the benefit of the devices.
The hardware is functional, but the software ecosystem (both desktop and mobile) needs significant improvement. The interface is not intuitive, the workflow is confusing, and the online support videos do little to assist users. If greater attention and investment were put into usability and connection stability, the overall user experience would align much better with the premium cost of these devices.
I value what Med-El has done for my hearing, but I strongly encourage improvements in Bluetooth reliability and software design, as these are now central to the day-to-day usability of the product.
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Die App hängt nicht mehr
Seit Version 3.0.4 wurde tatsächlich der Fehler behoben, dass die App in einer Endlosschleife hängt. Danke!
Audio Key funktioniert nach Neuinstallation
Nachdem die App na h dem Update erst nicht lief, läuft sie nach einer kompletten Neuinstallation wiederhole Probleme.
Nichts geht mehr
Seid dem Update geht gar nichts mehr.
Vorher alles super, jetzt geht nichts mehr!!! App lässt sich nicht mehr öffnen.
Vorher alles super, jetzt geht nichts mehr!!! App lässt sich nicht mehr öffnen.
Terrible app
Can’t get it to work most of the time
Frustrating having to delete and reinstall the app
Frustrating having to delete and reinstall the app
Recent update has issues
Ever since updating on iPhone 16 pro, the app is sluggish to connect first time every day. Spins awhile, connects to one, long pause connects to second processor. This was not an issue prior to the update this week.
Nach dem Update geht nichts mehr.
Gestern ein Update gemacht und heute lässt sich die App nicht mehr öffnen.
Instabil
Ich habe AudioKey 3 nun seit 10 Tagen und muss feststellen, dass es deutlich instabiler ist als der Vorgänger…ansonsten auch keine weiteren essenziellen Verbesserungen in der Handhabung… da ist weiterhin viel Luft nach oben….
Clean App
A much-improved version with many useful features. Simple to use.
Slow loading
I got to chanced to use this app for my sonnet 2 eas. It is very slow to load up anything. Need another update for this app.
Nichts funktioniert !
Ich kriege zwar CI verbunden, aber sobald ich aus der App rausgehe, funktioniert nichts!
Stopped working
It was a struggle to get this app to work and once I got the hang of it, it wouldn’t recognize my cochlear implant nor the accessories that cam with it. Super frustrated and very disappointed with this app.
Koppeln ist leicht Rest einfach eine Katastrophe
Die App an sich ist einfach zu bedienen aber dennoch mit Haufen Fehler. Stürzt ständig ab gibt keine richtigen Statistiken an. Dicke minus Punkte dafür Anscheinend wurden hier auch 2 Bewertungen gelöscht
Ihr solltet mal wieder ein Update bringen
Ihr solltet mal wieder ein Update bringen
