COCOON DVR User Reviews

Customer Experience

Positive experience2.5% of reviews
Neutral5.0% of reviews
Negative experience92.5% of reviews

~ Based on 40 written reviews from the US App Store.

Is COCOON DVR Safe?

Not enough ratings yet to assess COCOON DVR.

Is COCOON DVR Legit?

COCOON DVR appears to be a legitimate app. AppsHunter Legitimacy Score for COCOON DVR is 80/100.

Based on 80 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Playback hasn’t worked for a year

Absolute garbage app. Total waste of time having these cameras installed as can never view footage. If I could give it no stars I would

DVR is ok but the App not working

It worked for some time and now can’t sign in
Create as ticket and they said the App is discontinued and proposed em to buy new DVR to support their new App.
What a joke to buy new DVR to support their updated APP?
And I don’t know why this app is still available if it’s no longer works ?

More than just TERRIBLE - APP IS ABSOLUTE GARBAGE

Bought this system at ALDI but installed it 4 years later as we never had the money. Bang for buck it’s cameras are working OK but the APP IS ABSOLUTE GARBAGE. Not once have I ever seen the cameras on my phone, not sitting at home on wifi nor out and about on mobile internet. No point having cameras if they can’t be monitored remotely. This App gets 0-5 stars overall, the cameras themselves are working and recording to my server so I’ll give them 1 star for accomplishing at least part of their given task.
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Never works

What a waste of time and money buying this security system that uses this useless app if you can not provide a service reliability than done make app what a waste

Ph app to Hm Cctv

Absolutely useless app. Cameras won’t connect and live can not be viewed.

Works well enough

Works ok, I set it up to run over VPN connection. Basic interface but good enough for what I want to do.

App fail

Works first time but stops working randomly. Have to reinstall to get it working again only to have it fail again. Frustrating app and it’s very laggy and only works when at home but once your out away from the wifi it fails to playback or show live video every time. What’s the point then if it only works when your home? It really deserves no star if you ask me.
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Too many login fails - useless app

Worst app. Takes forever to open, too many fail logins. Stops working whilst you viewing and you have to login again and again. When you in playback, it stops every time there’s movement on screen. Best way to resolve any issues is to reinstall app, easily several times every few days 😡😡😡

Not happy with update

I haven’t been able to view the live or playback on my iPad or phone since last update. Not happy at all. What’s the point of having a camera system if I can’t view it when I’m away.

Auto login not working

The auto login feature does not work, requiring me to re-enter password every time.

When sometimes requiring fast access this is frustrating that it does not work. It would also be beneficial if you automatically auto select the default camera(s) without having to manually select all each time as well.
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Playback not working since latest update

Cannot view any footage in Playback mode since latest update. Please fix.

Broken

My old version was working fine, but since this update it won’t display my cameras! Please give me back my previous version!!

Playback not working

Since the latest/newest update has occurred the ‘playback’ no longer works. Resulting in you being unable to view any recorded footage from this app. This was all working fine until the app was updated to the latest version. Very frustrating!

Update

Appt stop working after updating not happy

Can’t select channels

Ever since the update I can’t select channels or view anything. Just shows up blank ! Fix this ASAP otherwise I’ll have to buy a different system. PLEASE REVERSE THE UPDATE !

App stopped working

App is not working from the last update. There is no available option to select channels to start viewing life videos or recorded data.

App not working

Cannot use the App from the last update 2 days back , on the phone no option to select channels

Does not work on iOS13

Does not work on iOS13

Not working

After got update for my I phone XR aap doesn’t work at all. Play preview button just disappear after update. No response yet very disappointed

Doesn’t work properly on iPhone 10XR

Ever since upgrading my phone the app doesn’t allow you to select any ‘start preview’ button once you’ve chosen what cameras you want to view.
It allows you to select the cameras but not to actually preview them.
This needs to be fixed !!!!!