Kept giving the same response
Response from developer
Thank you for your feedback. We're sorry about the repeated misidentifications when scanning the reverse side of your pennies and Roosevelt dimes. For better results, try using a plain, contrasting background with even lighting, and avoid glare or shadows that may obscure design details. We've flagged this pattern to our development team for investigation. If issues persist, please contact our support team directly so we can look into your specific scans. We appreciate your help in improving the app!
I mean it is a joke it didn’t work at all
Response from developer
Thank you for taking the time to share this, and we're sorry the results didn't meet your expectations. Recognition accuracy can depend on factors such as lighting, focus, and the angle of the photo. So that we can look into the specific results you experienced, please contact our support team with the coins you tried and the photos you used, and we'll address it promptly. We appreciate your patience and want to help you get reliable results.
Camera doesn’t take pictures well.
Response from developer
Thank you for taking the time to write, and we understand the frustration. Our priority is getting the camera working for you. Recognition depends on a clear, in-focus image, and our support team can share a few practical tips to help. Once you're getting reliable results, we're also happy to explain exactly what each plan includes so there are no surprises. Please reach out to our support team and we'll help you get this resolved.
Not worth paying for
Response from developer
Thank you for your feedback, and we're sorry to hear the app hasn't met your expectations. We'd genuinely like to understand which areas you feel need improvement, whether it's recognition accuracy, pricing, features, or something else. Your input would help us identify where we can do better. Our team is continually working to enhance the app, and feedback like yours plays an important role in that process. Should you wish to share more details, please feel free to reach out anytime.
Waste of my money
Response from developer
Hi, thanks for sharing your feedback, and we're sorry to hear about your experience. Premium membership is designed to provide meaningful value beyond the free version, including unlimited scans and full access to detailed coin information. We'd genuinely like the chance to look into this for you and make it right—please reach out to our support team so we can assist directly.
