Amazing and Reliable App!
Customer support also responds quickly and helps with any issue. I really like how transparent the platform is with rewards and referral updates. Overall, a trustworthy and efficient app for anyone interested in crypto or earning through referrals. Highly recommended!
Response from developer
Thank you so much for your wonderful feedback! 💚 We’re thrilled to hear that you’re enjoying your experience on CoinSwitch. Your appreciation for our support team truly means a lot, we’re always here to help! We’re grateful to have you as part of the CoinSwitch family. Happy trading, and thanks again for recommending us! 😊
Tax filing nightmare
Now you can go ahead and switch to the pro version to get more reports for USDT and for INR future trades. It will show you: Orders, Trades and User transactions. Problem here is that the timestamps are fully screwed up. Year is not showing, only placeholder YYYY, Month is showing with numbers high as 56 (no clue what month this should be), Days are not showing, again only a placeholder with DD. Hours and Minutes are shown and again placeholders for seconds. Its almost impossible to fill tax. Especially if you made more than 10k of gains which needs to be filed as business income on a quarterly base. The trading is good, one star extra for this. The tax hurdle let me move on to another exchange for now.
Response from developer
We are concerned about your experience and would like to get in touch with you to help you out. Kindly share your details in this form: https://bit.ly/csHelp, and we will connect with you at the earliest. Please be assured that we are always here for your assistance.
Shocking Drop in Trading Transparency After Initial Success
However, everything changed the moment I received a call from CoinSwitch customer support. The rep politely asked how my experience was going and whether I was making profits. I responded honestly.
But after that call, my trading success completely stopped. I noticed something very odd: every time I placed a buy or sell order, a quote would immediately appear just under or over mine, making it impossible to complete the trade at a reasonable margin. It looked and felt like I was trading against a bot — a bot that was systematically front-running my orders with the exact same structure, size, and pattern.
I couldn’t exit trades at 5% or even 10% profit like before. Instead, I had to keep undercutting myself just to get filled. This began to wipe out my capital, and in just one day I dropped back from ~$990 to my original ~$500.
The worst part? The bot-like behavior is consistent — mirroring my trades, blocking exits, and reacting faster than any human possibly could. This raises serious concerns about fairness and transparency in the platform’s trading system.
Given this experience, I’ve withdrawn my funds and uninstalled the app. It’s extremely disheartening to realize that what seemed like a great trading environment turned into something that felt manipulated and hostile to retail traders.
Response from developer
Thank you for sharing your detailed feedback. We're truly sorry to hear about your experience and understand how frustrating this must have been for you. Please be assured that CoinSwitch does not engage in or support any form of manipulative trading practices. We operate as an aggregator and do not trade against our users. The behavior you observed could be due to market volatility, liquidity constraints, or natural activity from other traders. Further, please fill out this form: www.bit.ly/csHelp123, and we will connect with you
Has Good Potential, But UX Is Brutal, Feels Intentional
1. Payment-Related App Freeze: Every time I attempt to make a payment, the app freezes completely. It doesn’t recover unless I force close and restart it. This is a serious disruption, especially when timing is critical.
2. Default Currency Friction: Despite consistently making payments in INR, the app defaults to USD every time I reopen it, switch tabs, or perform any action. It seems there’s no personalization or context-awareness being applied here. Given that payments are made in INR, it would make sense for the app to detect and retain this preference instead of assuming USD is the default for all users.
3. UI Behavior in Futures List: When browsing the futures market list, selecting a coin to view its chart and then navigating back resets the entire list position. This forces the user to scroll and find their previous spot again. It’s a frustrating experience when tracking multiple coins.
These may seem like small issues, but in a time-sensitive environment like futures trading, every extra step or delay adds up. The lack of attention to these UX details creates unnecessary friction, to the point that it feels intentional.
I genuinely hope your product and design teams (if in place) are actively considering user behavior patterns and working toward removing such barriers. This app has great potential, but these usability gaps need urgent attention.
Response from developer
Hi Joel! Thank you for taking the time to connect with us and for sharing your detailed feedback. We've noted your concerns and have sent you an email requesting screen recordings of the issues you highlighted. We're currently awaiting your response.
Genuine review
Thanks
Response from developer
Thank you so much for your kind words, Veer! It’s great to hear that your experience was a positive one. We truly appreciate your feedback. Enjoy trading on CoinSwitch, offering a seamless user experience with its simple interface for crypto trading.
