not bad App, but only get 75% data
** the big gripe i got EXACTLY 75% of the advertised 22GB.According to the AI, the discrepancy is explained by their small print relating to data counting to include some sort if network operations/ overheads (i forget the terminology) and the reason why none of the other carriers deviate from my Traffic Monitor app and yet coles mobile does. This is a transparency issue and i suggest people contact the accc because when the enough people speak out we turn the seeming Goliath on its puny little head and put things into proper perspective. Humanity has the power, NOT corporations.
** i had difficulty signing up as it was highly confusing & they really need to improve new sign ups. I called customer service, and they were really good
I was able to compare against other apps and carriers because i live near a data congestion area on my yearly phone plan, and so ive been trialing different providers and using data on a spare device.
** Compared with other Apps, coles mobile is more intuitive than Amaysim( harder to use than coles), Telstra ( ABSOLUTELY horrendous), Optus (less intuitive to use than coles but more info ), and aldi mobile. missing some data but in many ways i found it easier and simpler.
** i had difficulty signing up as it was highly confusing & they really need to improve new sign ups. I called customer service, and they were really good
I was able to compare against other apps and carriers because i live near a data congestion area on my yearly phone plan, and so ive been trialing different providers and using data on a spare device.
** Compared with other Apps, coles mobile is more intuitive than Amaysim( harder to use than coles), Telstra ( ABSOLUTELY horrendous), Optus (less intuitive to use than coles but more info ), and aldi mobile. missing some data but in many ways i found it easier and simpler.
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Very Buggy. Bad Bad Bad
Unnecessarily complicated just to sign up. Multiple verification emails that don’t go back to the app but rather a web browser that then says the session has timed out. Just completely unnecessary in this day and age… get it together!!You’re a multi billion profit dollar company who price gouges customers- surely you can afford to get some decent App developers in to do a decent App for a very expensive prepaid service
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why run a business if you can’t get right service
Used up all data , need top up data , website got no option, app yes, but keep keep fail . What a shame . Change to other company right the way
Hoorah
At last I think I have achieved a log in! After several weeks of rejection and hours spent holding on on the phone I think I have at last got access to the App. The question is, is it worthwhile?
Terrible
0 stars
Will not activate or download properly plenty of space
Will not activate or down load properly plenty of space.Have had my $200 sim for a month Coles said down load app but it wont download properly and cant activate by phone seems like a money grab and scam to me who's blocking it the carrier?
Great customer service!
My iphone (4G) suddenly couldn’t make or receive any calls.
Customer service was really lovely and caring eventually tech support reset my network.
Then I was able to get messages to say who had called but still no calls came through and still not able to make calls. This was an improvement but the problem was still not completely fixed.
Called customer service back and they again referred the issue back to tech support. I am pleased to say that the following morning my phone was all back to normal in less than24 hours.
Thank you Cole’s customer service and tech support. Great customer service!
Customer service was really lovely and caring eventually tech support reset my network.
Then I was able to get messages to say who had called but still no calls came through and still not able to make calls. This was an improvement but the problem was still not completely fixed.
Called customer service back and they again referred the issue back to tech support. I am pleased to say that the following morning my phone was all back to normal in less than24 hours.
Thank you Cole’s customer service and tech support. Great customer service!
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It doesn’t work
App shut off itself while im trying to active a new sim during processing. Then tell me I’ve attempted too many time that I have to try again after24 hrs. （？？？
Blocked on login
I entered my credentials and then app asked me to update the app. When I open AppStore my app has already latest version. Still keep asking me to update.
App doesn’t work
App doesn’t work. Cannot see what useage I have. Screen just has a message at the top of it saying YOU DO NOT HAVE ANY ACTIVE SERVICES… which clearly isn’t true as I have paid for a year and am currently using the phone now. No other menus to press so cannot do anything about this screen I’m left with.
I do not want to resubscribe to another year but have no option to change this.I do not recommend this app at all 👎🏼👎🏼
I do not want to resubscribe to another year but have no option to change this.I do not recommend this app at all 👎🏼👎🏼
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Coles or the scammer of scammers, takin the advantage
The price gone up on sky but the quality is the lowest of lowest, doesn’t work even in the cities
Time 4 an updated review
READ THIS ONE NOT ONE STAR. Ok first of all the app ain’t bad it works just fine I don’t know what people are talking about but when I did rollover for data it logged me out so I had to log into another device to get back into the one on now and I was using the right details but it does the job fine it’s cheap and works fine. Good job
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Great app
Only had the Coles app for a year but no problems so far. Good price and very happy. You are able to check your balance fast. Todays shutdown was unfortunate but Coles can’t be blamed for that.
Very bad data network.
I tried to solve with coles service team but they don’t reply properly to solve it and I share also screenshots of problem occurs in my device but they didn’t reply. I complained 3-4 time but they told me every time the network will be in maintanance so how we use properly. I know there is 4G but it works like 2G.
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Been trapped with them, not the app.
I do regret that I use coles mobile now.
1, I tried so many times to transfer my number out to another provider, FAIL every time!
2, with system issues, it charges my twice for prepaid card!
I don’t know what to say, who to say. It’s just horrible experience with them.
Service line always tell you the same answer, your number is working, there is nothing wrong with it. Didn’t receive the porting order…..
The guys at Coles don’t know anything about coles mobile.
One said you can return the SIM card if you can’t use it, or not open.
The other said all the cards are not returnable .
Sorry have to put this.
But horrible customer service.
1, I tried so many times to transfer my number out to another provider, FAIL every time!
2, with system issues, it charges my twice for prepaid card!
I don’t know what to say, who to say. It’s just horrible experience with them.
Service line always tell you the same answer, your number is working, there is nothing wrong with it. Didn’t receive the porting order…..
The guys at Coles don’t know anything about coles mobile.
One said you can return the SIM card if you can’t use it, or not open.
The other said all the cards are not returnable .
Sorry have to put this.
But horrible customer service.
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Buggy
The Coles Mobile app has a serious basic flaw - it keeps asking me to "update" my app to the latest version, and force directs me to the App Store. The problem is, it's already is on the latest version. Hence, I've reverted to checking my data allowances on the web interface instead. Unfortunately, this big is persistent for more than a year, which makes me seriously consider switching to another service.
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Too many updates
It needs to update twice a month !
International roaming
Don’t do it. It’s basically a scam.
Doesn’t do what it’s touted to do
This app is supposed to make using Coles Mobile easy. It doesn’t. First I tried activating the sim. Nope. I ended up doing this through the website. I’m now trying to tether the sim to the app in my user profile. Again nope. No function to allow this.
I’ve transferred from Optus. Their app was brilliant. Could access usage, bills, offers etc. I find this app literally useless, since I can’t use/access it. Sorry but more work needed.
I’ve transferred from Optus. Their app was brilliant. Could access usage, bills, offers etc. I find this app literally useless, since I can’t use/access it. Sorry but more work needed.
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I don’t know
Haven’t installed yet but I think it’s good because of the reviews
