They banned and I did nothing wrong
I scanned cards I bought from cvs and my corner store next thing I know I’m banned for life no explanation no way to say I think you made a mistake I never talked to anyone rude or used foul language best part I have no way to contact these people and ask what I did so wrong
Meh
I’ve been buying and selling on here for 10 months. Sales do come through but it’s been a constant battle with bugs on the app, flakey buyers, sellers not shipping after purchase, and don’t let them upsell their priority support to get you to pay for a membership. Even with priority level, support takes forever to respond and then just copy and pastes a screenshot of their FAQ that didn’t even answer my question. Every.Single.Time. I can see this app being good if you want to just buy/sell a few cards. If you start selling more, I’d say there is way better platforms. Also, if you sign up for Collx Pro for $10/month, just select cancel membership and they’ll lower the price to $6.99 per month but you still get the $10 spending credit.
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Better than eBay
Great deals. Much more enjoyable than using eBay.
Works great
Great app
Communist
They blocked me for no reason. and not in Canada
Response from developer
MAGA Israel, sorry about the frustration here. Blocks/suspensions are triggered by automated safety checks or community guideline reports, and we know they can feel unexpected. CollX should work in Canada as well. If you think this was a mistake, please email support@collx.app with your username so we can review and help reinstate access.
Wow Wow
Cards in great lighting won’t scan correctly cards that do scan meaning 50% scan as another person !! Make that make sense then the solution is buy are more expensive plan ? What spend more to just be more disappointed I was asked to update well here it is it still is terrible!!!
Easy to use app
Like the AI feature and scan feature.
Fun
Very fun to comp my cards and see how much there worth over time
Waste of time
Did not recognize my cards even though they are popular if I could give it zero stars I would
Response from developer
Unholyyoz, sorry the scans missed even popular cards — that’s definitely frustrating. If you haven’t yet, please try Scan+ in the scanner (it’s our higher-accuracy mode with ~95% detection). Also, you can still add cards via search or “Add Manually” if a match doesn’t come up.
Multiple Additions
Great app and easy to use but I wish there was a multi-select option when adding cards to my collection. One at a time takes forever, especially those larger sets.
Collix best card app?
Alex help me grow and sell my cards and start a business is really helped me grow in the hobby. Thanks.
Support/dispute team poor
Have had a dispute open for weeks now for cards I never received. Dispute team is very delayed in response with no outcome in sight. Beware buying on here if you have to reach support/dispute team. Holding my funds this long not acceptable.
Refund
Tried to be nice and give the buyer extra time to see if his order may show up to me, but now when I request a refund they’re saying I can’t get my money back because it’s past 30 days, was my favorite app but will no longer support this comp
any. Crazy part too buyer even tried to give me my money back but Collx wouldn’t let him.
any. Crazy part too buyer even tried to give me my money back but Collx wouldn’t let him.
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Customer service no good
I was incarceration and unable to fill my orders by time I was released I was notified that my account was banned I also had filled order money in my account that I cannot access after 1 year plus of paying to be a premium member no incidents this is how they treat a customer do not recommend this app because of customer service
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This app is terrible
Extremely rude and poor customer service. I had a high value item arrive damaged and they made no efforts to make this right. I needed to go back and forth forever to get a return label peovided so I can get my money back. They then decided to ban me from the app for threatening to chargeback with my bank because they werent allowing me to return a damaged item. Poor customer service that takes forever. and buyers especially get no protection whatsoever. Use ebay or whatnot or whatever else, saving a couple bucks on fees here is not worth it whatsoever.
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Best card app
I’ve used what I can imagine is all of them, and this is by far the best, I sold my first card within an hour, and CollX has a signup reward for a free $5, so I was able to buy 3 awesome cards shipped to my door for free! Great app, great creators, and a great community!! Wish I could rate it higher than 5 stars!!
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App always says not up to date?
I don’t understand why the app never works on my MacBook. It’s updated, yet says it’s not. Very frustrating, to be honest. Mobile app works well, though.
Terrible Customer Service
Ordered a card and was sent the wrong one by the seller. When I tried to return/refund the item customer service sent me their Marketplace FAQ and washed their hands of me. Won’t be buying there again.
Customer support is a joke
So I downloaded this app, really liked it so I signed up for gold. I go to grab a few cards in a bundle and there’s an issue with the credits. So I try to pay for it without credits, no big deal. Well it glitched something in the system. The customer support agent “Jake” was so not helpful. Told me it was a tax info issue for my business, which I already had the information on the app but I put it in as requested. Then I created a new stripe account as requested. Still having the same issue. Mind you the issue wasn’t card declined, it was saying insufficient credit because the system was trying to using my free credits even when I turned them off. So then “Jake” instead of listening to my suggestion of there is an issue with the credit system, ChatGPT said this was the problem from the jump, suggested I didn’t have money on any of the 3 payment options I attempted to use on the app. Before he suggested it the second time, I ordered a card with just credits, then the system immediately let me order the order I originally had intended to order. That app, super cool, kinda wonky at times with the different parallels but with more usage I’m sure it’ll learn more. The people side of it obviously left a lot to be desired and I cancelled my gold immediately. I would love to revisit it in the future but thanks to “Jake” not at the moment.
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Response from developer
BeardedMansHobbies, I’m sorry—being told to “try another payment method” when the app was clearly forcing credits is frustrating, and that’s not the experience we want. If you’re open to it, please email support@collx.app again and mention this review + your username and the checkout item(s), so we can have the team investigate the credits toggle/glitch and make it right.
Customer Service and tracking is trash
The app itself isn’t bad. I enjoy the options to buy and sell and how easy it is to use. However, their tracking system is terrible. You may or may not get updates on where your package is, the tracking number may or may not appear in USPS system as an actual tracking number and sometimes you’ll have a package stay at the “origin” process and then it randomly shows up. And their customer service is absolutely TERRIBLE. They refuse to answer any questions or take any accountability for anything, and if you sell, know you take all the risk if your buyer asks for a refund because their order never arrived. And that in itself is tricky because Collx tracking system is so iffy, the buyer could have gotten the cards and just not marked it as delivered because the tracking system will show the order as “cancelled postage” or still sitting at origin scan. Collx will give you vague and general responses when you bring this to their attention and offer no real assistance. Collx would be amazing if they would fix their tracking issues and take accountability and protect the seller just as much as they protect the buyer.
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Response from developer
We're sorry you had such a poor experience. We constantly strive to improve CollX, and would greatly appreciate it if you could reach out to support@collx.app with the specific issues you faced so we can fix them.
