Non functioning app
I can’t log on to my business account, even with this new update. So frustrating as a business owner to have to think about going to the branch to make check deposits.
‘Something went wrong please try again’
About 75% of the time I try to log in (with a regular password or faceID), I get this error. What good is a banking app if you can’t log into your account more than half the time. Quite literally useless - not sure why I even have the app on my phone or, better yet, even bother banking with this company.
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Incredibly Slow
This app is very slow to load. I've deleted it and redownloaded it. Upgrade your technology.
App won’t allow login
Great app when it allows you to log in. Which right now, is never…
What a joke
It’s gotten worse. The latest update now doesn’t let me login. It just posts a progress wheel and says “waiting…”
There’s no way to look at statements at all. Zero reporting functionality. There’s no way to contact anyone or reach out for technical support or account support. I thought it would get better but after a year and a half it has had zero improvements.
UPDATES TO ADD: There’s no secure messaging from the app! I can’t message you there so I’m writing this here. LISTEN - to the “developer response” why should I call the 1-800#? You know good and well there’s no Statement features on your app and there hasn’t been since you consumed Columbia Bank. We must physically go into a branch and have them printed out. I’ve taken time out of my day to write this. Fix the issues. Don’t make me call and navigate a phone tree of options. Just look at what every other banking app does and do that. Shameful.
There’s no way to look at statements at all. Zero reporting functionality. There’s no way to contact anyone or reach out for technical support or account support. I thought it would get better but after a year and a half it has had zero improvements.
UPDATES TO ADD: There’s no secure messaging from the app! I can’t message you there so I’m writing this here. LISTEN - to the “developer response” why should I call the 1-800#? You know good and well there’s no Statement features on your app and there hasn’t been since you consumed Columbia Bank. We must physically go into a branch and have them printed out. I’ve taken time out of my day to write this. Fix the issues. Don’t make me call and navigate a phone tree of options. Just look at what every other banking app does and do that. Shameful.
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Horrible Login
This online banking system and app are so dated. Spend money on getting new tech instead of name changes. Thinking of moving accounts to TAPCO. They are investing in tech.
App Freezes
App Freezes on Account Details and doesn’t allow you to view transactions or scroll through multiple pages of transactions. All buttons just freeze.
Login issues
I have had a lot of issues lately logging into acct…. I have phone set to facial recognition and still just get the loading circle endlessly…. Why is this app having these simple issues??
Login
Why does the app only keep me logged in for a few days? It’s pretty inconvenient to have it constantly logging me out.
Get with the times
I am editing to complain I have to log in every 3 days just to see my balance.
My other banks now have widgets, where I can easily see my balances, and only have to log in every 30 days, with my face.
All of the other apps trust my iPhones security, why not this app. Stop booting me out.
Sure, have extra verification if I want to transfer. I just want to see my balance. It is harder on my phone than desktop because I have to re enter it in. Almost every time:
My other banks now have widgets, where I can easily see my balances, and only have to log in every 30 days, with my face.
All of the other apps trust my iPhones security, why not this app. Stop booting me out.
Sure, have extra verification if I want to transfer. I just want to see my balance. It is harder on my phone than desktop because I have to re enter it in. Almost every time:
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What a joke
There’s no way to look at statements at all. Zero reporting functionality. There no way to contact anyone or reach out for technical support or account support. I thought it would get better but after a year and a half it has had zero improvements.
UPDATES TO ADD: There’s no secure messaging from the app! I can’t message you there so I’m writing this here. LISTEN - to the “developer response” why should I call the 1-800#? You know good and well there’s no Statement features on your app and there hasn’t been since you consumed Columbia Bank. We must physically go into a branch and have them printed out. I’ve taken time out of my day to write this. Fix the issues. Don’t make me call and navigate a phone tree of options. Just look at what every other banking app does and do that. Shameful.
UPDATES TO ADD: There’s no secure messaging from the app! I can’t message you there so I’m writing this here. LISTEN - to the “developer response” why should I call the 1-800#? You know good and well there’s no Statement features on your app and there hasn’t been since you consumed Columbia Bank. We must physically go into a branch and have them printed out. I’ve taken time out of my day to write this. Fix the issues. Don’t make me call and navigate a phone tree of options. Just look at what every other banking app does and do that. Shameful.
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Can only view last 5 transactions for checking account
I don’t understand why it’s limited and there’s no way to view any more
Problems Never Addressed
Unfortunately, this app fails to provide consistent access to accounts, funds, deposits, and transfers. Umpqua Bank’s mobile app has gone through different iterations and updates but never improved.
Terrible
New app is clunky, basic, and generally terrible. You can’t see more than 3 accounts on the home screen, nothing in settings for personalization or anything else, no account details, etc. The old version was far better, and the app for personal accounts is terrific.
Landscape on iPad?
The update rotates to portrait on the iPad and will not rotate back to landscape, which makes it unusable on an iPad with a keyboard. This has to be an easy fix. Come on guys.
Name change- can’t log in anymore
I tried to call and get help with this issue and have received zero resolution. When I try to log in and it’s tell me a phone number that is not mine. The temporarily fixed it and when I tried to log back in again, the same thing happened. If I am unable to log in to my app, I will be getting a new business banking account at a different bank.
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Awful
App is garbage. Constantly having to type in user id and password. Never remembers Face ID setup. Unusable.
Still doesn’t accept a stamped endorsement
Using this app is the lowlight of my day, even more so now with the update.
Buggy, slow, gives me random errors when trying to deposit a check, and worst of all this update still doesn’t accept and endorsement stamp. Terrible.
Buggy, slow, gives me random errors when trying to deposit a check, and worst of all this update still doesn’t accept and endorsement stamp. Terrible.
New update
Really liked the older layout where you can see all your accounts on one page. Not having it broken up into separate categories. Bummed they went for this layout.
Maybe add a tab for all accounts. Would give a better financial picture overall.
Maybe add a tab for all accounts. Would give a better financial picture overall.
too many taps to deposit check
The new Umpqua Bank app is not improved for depositing checks... I have to tap something on the screen six times before I can tap a seventh time to capture the front of the check. Then excluding the check amount, I am tapping another 9 times for a total of 16 taps to deposit one check.
