Not intuitive
Seems like it’s logical but does not do what I think it should. Limited to no literature or instructions online. Would love to love it but can’t make it work properly. Limited temperature ranges.
Easy to use
I thought it would be complicated to use but it’s actually well designed so not confusing. I like I can lower the exterior temp I want the auxiliary heat to be used at because I don’t like for that to run at its own whim since it is not as efficient as the heat pump. I have a high efficiency system so it should be able to keep up at low temps but often the aux heat gets turned on if you make a large temperature swing more than 1.5 to 2 degrees so that it warms as quickly as possible…I don’t need that feature, I only want it if the system can’t keep up in the extreme cold and so I set it as such. Controls the variable speed communicating indoor and outdoor units nicely allowing them to operate at the highest efficiency possible. Other non proprietary thermostats only allow variable speed systems to run at one of two speeds which takes away from the high efficiency characteristics of a variable speed system that monitors the room temperature conditions as well as outdoor conditions to choose the best speed possible for the ultimate in energy efficiency. Only complaint is that it lacks showing what percentage of speed it is currently running at which would be nice to see but not required. So far it is doing a great job to maintain the set temperature and also quickly heat when the set temp is raised. I like that it has a 10 year warranty since it is a touchscreen “mini iPad” type device so I’m protected should it stop working for 10 years.
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Fancy looking but cumbersome and not intuitive
The app and wall mounted interface are fancy looking but when you go to actually use them they are cumbersome to use and not intuitive at all. I never use the set temps because the system is so sensitive that it is constantly going on and off. Because it is right outside my bedroom it wakes me up all night long. I find it better to just turn the system off completely and if I’m cold or hot I turn it on and off manually to limit the noise. I realize this is supposedly less efficient than allowing the system to maintain the temp but it is too loud. I have asked multiple times if I can swap out the interface for a Nest thermostat and I have been told no…I’m really tempted to try and swap it out myself just because this thermostat interface is so not user friendly.
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App doesn’t update
Most frustrating app, won’t sync to system properly. So annoying!
User
The app randomly changes temperature settings. Very frustrating.
Awful
This thermostat is significantly over engineered and does not work well. Trying to get the app to work properly is challenging and the support line is of little help.
Works Great
Very functional and easy to use.
Needs more flexibility
Needs more flexibility to be as good as my old EcoBee. Needs to let the user add more trigger times, as the app only allows 4. (EcoBee allows many more). Needs to be able to turn off the gradual heating between trigger times so the user can actually control the temperature precisely.
Howie Siegel
Best heating and cooling system in my life and lm old.
App
App doesn’t update iOS 18 waste of money
App
App keeps disconnecting from thermostat. What a waste
Limited flexibility
Why can’t I set temps hourly?
Will changes stick or not?
As others have said, this app is handy when it works. Changes I make to the simple temperature or mode, or to a mode’s schedule, often don’t actually take — especially, ironically, when I make them within my house! It seems to work better when I’m away from home. The navigation on this app (including on the wall unit) has never been great , but I can get past that if this app would just reliably connect.
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Two stage
App is great. Would like for the app to show when it is either in two stage or single stage cooling mode. That would put this app in elite status.
Not able to log in
Not able to log in, request unavailable 50.3. Nothing has worked with this thermostat I’m on my second panel already and I got it Dec 2023.
Horrible connection makes app useless
The app can’t log in 95 percent of the time. It says “no internet available” when every other internet-dependent app on the phone is workin great. Like other companies in recent years, there is no practical way to speak to a technician.
Hoping this review will get some kind of response
Hoping this review will get some kind of response
So many bugs
Works about 25% of the time.
Help!
Just how do you get help? I can run the thermostat if I log into safari on my phone but I can’t log into the app! Called the number to talk to someone, they had to give me another number. That person had no idea how to help me. Don’t you have a software tech? I was told to call my installer. Are you kidding? It’s your app. And don’t tell me to uninstall the app. The app already has all my info from when I registered. You can’t permanently uninstall an app. When you install it again it brings back all the previous information. I have tried it a dozen times. I have tried changing my password a dozen times or more. Who can help me???
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Apple HomeKit
It would be nice if it was able to be paired with Apple HomeKit.
Won’t sync
This app won’t even sync with the thermostat. Say to check the wifi connection for the thermostat but the thermostat is working correct. This app is trash.
