Lost Thousands
Fanbasis/Commas is just so terrible compared to whop, stripe and others. My dispute rate in fanbasis is insane, beyond normal. Im subscription based business and commas doesn’t have an option to put the bank descriptor as my company name, which makes users think it’s fraud and dispute. How are you trying to compete with others when you don’t have something as simple as letting put the bank descriptor?
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Scam
I paid 198$ in to it and haven’t heard nothing no results no 3 buttons to push nothing this was almost 24 hours ago
SCAM PLATFORM
This platform was going well until they decided to not inform anyone of their new policy regarding RESERVE BALANCES. They are holding your funds without notification or updates and using your funds to finance their new plan for other people to use. They will not release funds and they are illegally using the consumers funds. Lawsuit on the way!
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Can’t login
Try multiple times with email & password. Still stay at login page
Formal Complaint and Urgent Request for Resolution – $7,500 in Held Funds
I am writing to formally express my concern regarding an unresolved issue with my Fanbasis merchant account that has now significantly affected my business operations and client relationships.
Since joining Fanbasis, I have processed over $60,000 in total transactions through my merchant account, all without a single dispute, chargeback, or violation of terms. I’ve consistently upheld professionalism, transparency, and integrity in every transaction. Despite this proven record, my most recent payout of $7,500 has been placed on hold without any clear explanation, update, or communication from the Fanbasis team.
This situation has created a severe hardship for my business. These funds represent payments from real clients whose projects depend on materials, labor, and timely delivery. The hold has prevented me from fulfilling active orders, paying team members, and maintaining my operational commitments. I’ve also been forced to communicate repeatedly with clients to explain the delay — which risks damaging my reputation and could lead to legal disputes if the matter is not resolved promptly.
I have reached out multiple times to Fanbasis support and have yet to receive any official update or acknowledgment of when this issue will be resolved. I understand that certain holds may occur for review or compliance purposes, but the complete lack of communication and transparency is unacceptable for a business of my size that relies on consistent cash flow and professional reliability.
Since joining Fanbasis, I have processed over $60,000 in total transactions through my merchant account, all without a single dispute, chargeback, or violation of terms. I’ve consistently upheld professionalism, transparency, and integrity in every transaction. Despite this proven record, my most recent payout of $7,500 has been placed on hold without any clear explanation, update, or communication from the Fanbasis team.
This situation has created a severe hardship for my business. These funds represent payments from real clients whose projects depend on materials, labor, and timely delivery. The hold has prevented me from fulfilling active orders, paying team members, and maintaining my operational commitments. I’ve also been forced to communicate repeatedly with clients to explain the delay — which risks damaging my reputation and could lead to legal disputes if the matter is not resolved promptly.
I have reached out multiple times to Fanbasis support and have yet to receive any official update or acknowledgment of when this issue will be resolved. I understand that certain holds may occur for review or compliance purposes, but the complete lack of communication and transparency is unacceptable for a business of my size that relies on consistent cash flow and professional reliability.
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Best customer service and app works great!!
Gave me a refund from last charge without asking super nice and cooperative got back to me fast and helped me my issues fast
App crashing
App keeps crashing can’t open membership
Works flawlessly
easy to use for all things digital been monetizing my following with it for months
Buggy, slow, clunky
As title says. This app is bottom tier. There’s constantly updates which I can appreciate but how many updates before you get it right
Features
Great features in the app and super easy to use!
Cameo on steroids
Fanbasis is a standout app that takes personal fan experience to the next level. Unlike Cameo, which is mostly video centric, FanBasis offers a more immersive experience by allowing fans to engage in actual activities and experiences with their favorite celebrities and creators. The interface is user-friendly, making it easy to browse and book these unique encounters.
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Fanbasis for agencies
I was the under the impression the Fanbasis was strictly for celeb digital services but as an agency owner that doesn’t have a personal bran I’ve had much success utilising Fanbasis as a payment processing system. The team and I work very closely and it’s made everything about the payments in by business more seamless.
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BEST HANDICAPPING APP
By far the best platform I have used yet. The features they provide to you are top notch for helping you scale your business!
Best app I’ve used as a Handicapper
I’ve been selling my sports betting picks on social media for awhile and have worked with multiple companies, FanBasis has been the most organized and easy app to use. Their guys are also always a phone call/text away when I need assistance.
FanBasis is the best
It’s so easy to search and find so many experiences. The app allows for quick access and has so many different opportunities available. Highly recommend!!!
Innovative and easy to use
The app is the perfect place for all creators, though the fact that you can’t at least browse and save experinces for later on the moble app (I understand and appreciate avoiding the apple tax) is the only reason it isn’t a 5 star app.
Amazon Like Digital Marketplace
I can get anything i want from most of the people i had in mind. I also found the sports handicapping side of the app very easy to navigate and find who i want to buy picks from.
Create & Network
Best app to stay connect with Creators like
Drake Bell
Mandy Sachs
Pac-Man Jones
Drake Bell
Mandy Sachs
Pac-Man Jones
Best app to connect with your favorite content creators
Honestly love this app! I I’ve paid for 5 experiences and they’ve all been super fun. Each experience has definitely been unique in its own way which I love! It’s a great way to connect with your favorite athlete, influencer, or content creator. It’s so easy to navigate through and purchase an experience. Highly recommend to anyone looking to meet their fav creators!
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The real cameo alternative
I’ve been filming content most of my life and recently took off in numbers about a year and a half ago. When I popped off cameo had reached out to get me on their platform. After a long and tedious process of getting my account set up with them, I realized after a few transactions this is not the home for me. I was taking home less than 50% of what I sold and needed to find a alternative. This is when I FanBasis reached out and I must say, I’ve had a stellar experience with them. I have a human point of contact for all my issues 24/7 and can sell far more than a personalized video message. They also have one of the most favorable revenue splits for creators with tons of features like the ability to run sweepstakes, monthly membership programs and much more. I really do love this platform and will be going nowhere anytime soon.
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