Easy to use
The app itself is easy to use, but the customer service has been extremely frustrating. A balance of over $400 is being held in reserve, and no one has been able to clearly explain why it is being held or when it will be released. When a company is holding your money, you should be able to get a direct answer and a clear release date. The lack of transparency and helpful support makes it difficult to trust this platform.
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RRobGYC
Much better than FanBasis
Love the rebrand. The ui is much better along with control
ANaparently naW
They unauthorized a charge
They charged my account when there were insufficient funds and they wouldn’t refund my account. Customer service was not helpful. I would not recommend this app, it will save yourself peace of mind.
DIDoorDash, please improve
Trash update
It won’t let me cancel anything , nothing works
GGYBC7179
Lost Thousands
Fanbasis/Commas is just so terrible compared to whop, stripe and others. My dispute rate in fanbasis is insane, beyond normal. Im subscription based business and commas doesn’t have an option to put the bank descriptor as my company name, which makes users think it’s fraud and dispute. How are you trying to compete with others when you don’t have something as simple as letting put the bank descriptor?
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MMichsans
