Amazing!!
Easy to use and by far the best bank and app on the US!
Sluggish
Not a bad app but it is sluggish. It frequently locks up.
Awesome
They have been amazing this far I’m glad I switched
Supremely Useful
App is intuitive and I have easily moved money between my accounts, or via Zelle. Commonwealth Credit Union Customer Service is also extremely friendly.
The best Customer Service ever!!
Whenever I’ve called the Service Reps have been patience, professional and kind. They take the time to solve all of my concerns without rushing me. I’ve been a client for 30 + years and will remain there FOREVER‼️
Facial recognition
No matter how many times I log in and set up facial recognition I still have to put in my password each time. It never works.
Also I can’t make a deposit from my account to the joint checking account I share with my husband. I can only do it from the joint account and am constantly having to log in and out. I’ve gotten used to this new app but I still don’t like it. Things just aren’t as accessible. I have to stop and think every time now to do certain things. I know the “clean” look is on trend but I prefer the old app. Would take it back in a minute.
Also I can’t make a deposit from my account to the joint checking account I share with my husband. I can only do it from the joint account and am constantly having to log in and out. I’ve gotten used to this new app but I still don’t like it. Things just aren’t as accessible. I have to stop and think every time now to do certain things. I know the “clean” look is on trend but I prefer the old app. Would take it back in a minute.
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CCU Go Mobile
Has been absolutely amazing I highly recommend
VPN issues, limited viewing of transaction history
Two issues. 1) I use VPN all of the time. CCU clients that are security minded should not be encountering these issues. The CCU go mobile app struggling to work with VPN in and login process is problematic since my VPN blocks trackers and 3rd party activity requests. This needs to be fixed. I don’t have any VPN issues with other banking apps, just CCU app.
2) View transaction history viewing. It is very annoying that when I click on an account that it does not automatically just bring up “by default” the last rolling 30 days. It is so annoying that it brings up a small set, then you have to request more which push it to another page applet, and then again scroll and find you have to requests more history to load, and then load again. I have many other banking and financial apps, and they all provide, or allow me to set it, to default to a rolling 30 days of trans history.
I formally request 2 product enhancement requests to get these changed.
In this day and age of security, we customers and clients should not be having issues when using a robust VPN security to keep data private and secure to a banking system.
2) View transaction history viewing. It is very annoying that when I click on an account that it does not automatically just bring up “by default” the last rolling 30 days. It is so annoying that it brings up a small set, then you have to request more which push it to another page applet, and then again scroll and find you have to requests more history to load, and then load again. I have many other banking and financial apps, and they all provide, or allow me to set it, to default to a rolling 30 days of trans history.
I formally request 2 product enhancement requests to get these changed.
In this day and age of security, we customers and clients should not be having issues when using a robust VPN security to keep data private and secure to a banking system.
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Happy Customers for 7 years
I love how easy it is to transfer between accounts and pay our mortgage.
Great
Easy to use
Taking photos for E-deposit
“Unable to process check image. X Please try again or contact supp the problem continues.”
Fabulous
Fabulous and accurate banking for me since 1992
Trash.
This app was trash from the start. 1/64 stars
Easy app
The best thing this bank did; the app is so easy to use and so easy to do your banking… I love it + I travel international a lot so I’m in other countries half of my time and I don’t have a trouble using the bank outside of USA
Fantastic App!
Love the upgrade! Much cleaner and easier to use. Thanks CCU!
Great Bank, Great App
Never had a problem, always works and easy to use even when they make changes.
Easy to use
This app is so easy to use
A breeze
The app is so easy to use! All my accounts in one app even my other credit union account. All the features are easy to use. Bill pay, transfers, budgets! Great features!
Problems
No matter how many times I log in and set up facial recognition I still have to put in my password each time. It never works.
Also I can’t make a deposit from my account to the joint checking account I share with my husband. I can only do it from the joint account and am constantly having to log in and out. I’ve gotten used to this new app but I still don’t like it. Things just aren’t as accessible. I have to stop and think every time now to do certain things. I know the “clean” look is on trend but I prefer the old app. Would take it back in a minute.
Also I can’t make a deposit from my account to the joint checking account I share with my husband. I can only do it from the joint account and am constantly having to log in and out. I’ve gotten used to this new app but I still don’t like it. Things just aren’t as accessible. I have to stop and think every time now to do certain things. I know the “clean” look is on trend but I prefer the old app. Would take it back in a minute.
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New Update
I will be honest; at first I wasn't a fan of the new update. I found many of the new menu changes unnecessary and was prone to thinking, "if it isn't broke, why fix it?" Despite that, I have been using the app for some time now and have no choice but to admit that it's quite an improvement. The new update has a bunch of new features, and the more comfortable I become with it the more I realize just how powerful it is. It truly feels like a modern banking app, and is much more user friendly than some other big-player's apps out there (looking at you paypal and Discover).
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