Easy
I use the CCU app on a daily basis and it is the easiest app with vital information that affects my life. Thank you!
Easy!
I absolutely love it! I’m grateful to have it. It’s a very helpful app. Period
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Great Bank
Great rates
Distance Isn’t Important
I opened an account at CCU so long ago, I can’t remember when; but probably more than 40 years ago. After retirement, we moved to Florida. The banking app has made it possible for me to continue to bank with CCU, which makes me very happy. They are the best banking institution I have ever used and I worked in two banks prior to my career with the Commonwealth of KY.
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Best Bank I’ve ever used
In my life, I’ve had Bank with four different banks, Commonwealth Credit Union is by far the best. There are so many things I could brag about. The technology, easy deposits, easy sharing with other members, customer service all of it. It’s fantastic.
Enjoying
Love the app keep it up
Best ever!
Always quick and helpful
For CU size, horrible app
Basic functionality and lacks aesthetics
Amazing!!
Easy to use and by far the best bank and app on the US!
Sluggish
Not a bad app but it is sluggish. It frequently locks up.
Awesome
They have been amazing this far I’m glad I switched
Supremely Useful
App is intuitive and I have easily moved money between my accounts, or via Zelle. Commonwealth Credit Union Customer Service is also extremely friendly.
The best Customer Service ever!!
Whenever I’ve called the Service Reps have been patience, professional and kind. They take the time to solve all of my concerns without rushing me. I’ve been a client for 30 + years and will remain there FOREVER‼️
Facial recognition
No matter how many times I log in and set up facial recognition I still have to put in my password each time. It never works.
Also I can’t make a deposit from my account to the joint checking account I share with my husband. I can only do it from the joint account and am constantly having to log in and out. I’ve gotten used to this new app but I still don’t like it. Things just aren’t as accessible. I have to stop and think every time now to do certain things. I know the “clean” look is on trend but I prefer the old app. Would take it back in a minute.
Also I can’t make a deposit from my account to the joint checking account I share with my husband. I can only do it from the joint account and am constantly having to log in and out. I’ve gotten used to this new app but I still don’t like it. Things just aren’t as accessible. I have to stop and think every time now to do certain things. I know the “clean” look is on trend but I prefer the old app. Would take it back in a minute.
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CCU Go Mobile
Has been absolutely amazing I highly recommend
VPN issues, limited viewing of transaction history
Two issues. 1) I use VPN all of the time. CCU clients that are security minded should not be encountering these issues. The CCU go mobile app struggling to work with VPN in and login process is problematic since my VPN blocks trackers and 3rd party activity requests. This needs to be fixed. I don’t have any VPN issues with other banking apps, just CCU app.
2) View transaction history viewing. It is very annoying that when I click on an account that it does not automatically just bring up “by default” the last rolling 30 days. It is so annoying that it brings up a small set, then you have to request more which push it to another page applet, and then again scroll and find you have to requests more history to load, and then load again. I have many other banking and financial apps, and they all provide, or allow me to set it, to default to a rolling 30 days of trans history.
I formally request 2 product enhancement requests to get these changed.
In this day and age of security, we customers and clients should not be having issues when using a robust VPN security to keep data private and secure to a banking system.
2) View transaction history viewing. It is very annoying that when I click on an account that it does not automatically just bring up “by default” the last rolling 30 days. It is so annoying that it brings up a small set, then you have to request more which push it to another page applet, and then again scroll and find you have to requests more history to load, and then load again. I have many other banking and financial apps, and they all provide, or allow me to set it, to default to a rolling 30 days of trans history.
I formally request 2 product enhancement requests to get these changed.
In this day and age of security, we customers and clients should not be having issues when using a robust VPN security to keep data private and secure to a banking system.
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Happy Customers for 7 years
I love how easy it is to transfer between accounts and pay our mortgage.
Great
Easy to use
Taking photos for E-deposit
“Unable to process check image. X Please try again or contact supp the problem continues.”
Fabulous
Fabulous and accurate banking for me since 1992
