Changed my work life
This app and DevRev have completely changed the way I work. I’ll never work for another company that doesn’t use DevRev again!
Best on-the-go teammate!!
Easy to use interface. Very handy when I am traveling for work.
AI you can trust and collaborate
Computer on iOS gives you instant answers from your company’s data – tickets, docs, conversations – right from your phone. No context-switching, no digging. Just ask and get a real answer in seconds. You can collaborate with AI and teammates, making it easier to share, brainstorm and validate AI hallucinations. Most importantly, its cheap and token efficient.
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Core Functionality Removed Overnight — No Communication
The DevRev mobile application was fundamentally changed overnight without prior notice or communication.
Previously, the app allowed users to directly view tickets, backlog, and active work from a mobile device. It functioned as a legitimate mobile extension of the web platform. That functionality has now been removed and replaced with a chat-only interface, where users must query a chatbot to retrieve information.
This is a significant regression in usability.
Support and engineering teams rely on immediate visibility into workload, ticket status, and backlog. Replacing structured navigation with a conversational interface adds friction, slows access to critical information, and reduces operational efficiency. A chatbot is not a substitute for a properly designed mobile workflow interface.
There was no warning, no transition plan, and no documented roadmap explaining the shift. For teams that depended on the mobile app for real-time support management, this change effectively removed a core tool overnight.
At present, the only reliable way to view backlog and workload is through the web application on a computer. That defeats the purpose of having a mobile app.
If this is an experimental direction, it should be optional, not a forced replacement of core functionality.
Until structured ticket and backlog views are restored, the mobile app no longer serves its original operational purpose.
Previously, the app allowed users to directly view tickets, backlog, and active work from a mobile device. It functioned as a legitimate mobile extension of the web platform. That functionality has now been removed and replaced with a chat-only interface, where users must query a chatbot to retrieve information.
This is a significant regression in usability.
Support and engineering teams rely on immediate visibility into workload, ticket status, and backlog. Replacing structured navigation with a conversational interface adds friction, slows access to critical information, and reduces operational efficiency. A chatbot is not a substitute for a properly designed mobile workflow interface.
There was no warning, no transition plan, and no documented roadmap explaining the shift. For teams that depended on the mobile app for real-time support management, this change effectively removed a core tool overnight.
At present, the only reliable way to view backlog and workload is through the web application on a computer. That defeats the purpose of having a mobile app.
If this is an experimental direction, it should be optional, not a forced replacement of core functionality.
Until structured ticket and backlog views are restored, the mobile app no longer serves its original operational purpose.
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Response from developer
Dear Luhar! Thank you so much for your constructive response. We have taken your recommendations seriously and have re-enabled the functionality to browse the list views of records. To reach the navigation to your personalized navigation bar, tap on the chat icon next to the input, then tap again to pull up a context menu to reach your pinned list view. Can you check, provide feedback, and re-rate our app? Best, Samo.
