5stars if software ran more smoothly
Response from developer
Thank you for the feedback and for recognizing the value the app can provide. We’re sorry the slow loading and training video issues are getting in the way of that experience. Please contact our Member Services team at (800) 674-9779 and share your device model, operating system version, and whether the videos fail on Wi-Fi, cellular data, or both. Those details will help our app team investigate the performance issues more effectively.
Incorrect Reciprocity Information
Response from developer
We're very sorry to hear about your experience. Accurate reciprocity information is incredibly important, and we understand why this would be concerning. Thank you for bringing this to our attention and for reporting it to our support team. We recognize your frustration that the issue has not yet been resolved. Please give our Member Services team a call at (800) 674-9779 so we can gather any additional details, investigate further, and ensure the information is shared with our app team. We appreciate your feedback as we continue improving the app.
Still Flawed
Response from developer
We're sorry to hear about your experience. Accurate reciprocity information is incredibly important, and we understand why this would affect your confidence in the app. Thank you for including your permit details and device information. Please give our Member Services team a call at (800) 674-9779 so we can gather any additional information, investigate the Oregon reciprocity issue, and ensure it is shared with our app team. We appreciate you bringing this to our attention and helping us improve the experience.
iPad locked up
Response from developer
We're sorry to hear you're having trouble with the app on your iPad. That isn't the experience we want for our users. Thank you for letting us know the issue appears to be isolated to your iPad. Please give our Member Services team a call at (800) 674-9779 so we can gather additional details about your iPad model, iPadOS version, and the behavior you're seeing. We'll make sure the information is shared with our app team so they can investigate further.
Useless at this point
Response from developer
We're sorry you're experiencing this issue. Freezing on the "Location Based Alerts" page is not the experience we want for our users. Please give our Member Services team a call at (800) 674-9779 so we can gather details about your device, iOS version, and what happens when the app freezes. We'll make sure the information is shared with our app team so they can investigate and work toward a resolution.
Useful App, Very Annoying Login
Useful app, but tons of friction in trying to even get started using it.
App doesn’t work
Cumbersome
Useless
Log In Issue
Response from developer
Thank you for your feedback, and we're glad you're enjoying the app and its educational content. We're sorry to hear you're repeatedly being logged out. That isn't the experience we want for our users. We'd like to investigate what's causing this. Please contact our Member Services team at (800) 674-9779 and let us know what type of device you're using, your operating system version, and whether you're being logged out after a certain amount of time or following a specific action. That information will help us reproduce the issue and share it with our app team for further investigation.
Location
Response from developer
Thank you for your feedback. We're sorry to hear you've experienced excessive battery usage and repeated login issues. We understand how frustrating both can be. We'd like to investigate what's happening. Please contact our Member Services team at (800) 674-9779 and let us know what type of device you're using, your operating system version, and whether the battery drain occurs only while using location services or even when the app is running in the background. We'll share those details with our app team so they can investigate both the battery usage and login behavior.
This app is terrible
Response from developer
We're sorry to hear about your experience. Accurate reciprocity information is incredibly important, and this isn't the experience we want. Please give our Member Services team a call at (800) 674-9779 so we can gather details about your permits, investigate the issue, and help get this resolved.
Please Fix
Response from developer
Thank you for your feedback. We're sorry to hear the app hasn't met your expectations. We'd like to learn more about the readability concerns and the Gun of the Day not matching the website. Please give our Member Services team a call at (800) 674-9779 so we can investigate and share your feedback with our development team.
Bad info
Response from developer
Thank you for bringing this to our attention. We understand how important it is for app information to be accurate and current. Please give our Member Services team a call at (800) 674-9779 so we can gather details on what appears outdated and get it reviewed.
Click this button to get your free account…
All I want is to know where I can carry and the old app did that without selling me a $39 a month subscription.
Response from developer
We're sorry for the frustration. The Reciprocity Map is free and available with a free account. Membership unlocks additional training, tools, and benefits. If you're having trouble accessing the map or have questions about what's included, please give our Member Services team a call at (800) 674-9779.
FIX IT
Response from developer
We're sorry to hear about your experience. Accurate reciprocity information is incredibly important, and we appreciate you bringing this to our attention. Please give our Member Services team a call at (800) 674-9779 so we can gather details about your device and investigate what you're seeing. We want to help get this resolved as quickly as possible.
Reciprocity with multiple permits
However, I have multiple permits and the app has a hard time understanding which states I can legally carry in and which ones I cannot. For example, it pretty much only focuses on my residential permit and not my nonresident permits- so It will tell me I cannot carry in a state that I have a Non resident permit listed in the app.
Response from developer
Thank you for the detailed feedback. We’re glad the app is working well overall, but we understand why incorrect reciprocity results when multiple resident and non-resident permits are added would be concerning. Please call our Member Services team at (800) 674-9779 and share which permits and states are being displayed incorrectly so we can document the issue and provide those details to our app team for investigation.
You do know it’s 2026…. Right?
Rotating to landscape enlarges the picture without having to zoom in and zoom out constantly….
I mean you are a multi-billion dollar company…..
Maybe take a few bucks off the CEO’s salary to fix it!
Response from developer
Thank you for the candid feedback. We understand how landscape support could make the app easier to read and navigate, especially for members who rely on larger text and visuals. Accessibility and usability matter, and we appreciate you taking the time to explain how this feature would improve your experience. We’ll make sure your request for landscape orientation is shared with our app team for consideration.
Not complete
Response from developer
Thank you for the honest feedback. We understand why not being able to easily find current membership and renewal pricing would make the upgrade process feel unclear or frustrating. Pricing should be straightforward and easy to understand when you’re comparing membership levels. Please call our Member Services team at (800) 674-9779 so we can review the available options with you, and we’ll also share your feedback about pricing visibility with our team.
Carry Map Incorrect
Response from developer
David, thank you for providing these specific details, including the app version. Accurate and consistent carry information is incredibly important, and we understand why seeing conflicting results for permits you’ve already entered would be concerning. Please call our Member Services team at (800) 674-9779 and share which resident and/or non-resident permits are affected so we can document the issue with version 2.0.11 and provide the details to our app team for investigation.
