highly disappointing, a complete failure and the worst customer care ever
I subscribed last August, jointly with Vanity Fair.
I never had access and still do not have access to the digital edition. I have done everything (link account subscription, delete and download several times the app) but nothing happened.
I wrote email 10 times to the Customer Care and they never replied.
I called 3 times the Customer Care number but they could not care less. They were vague and told me they would call me back … but nothing happened.
I am going to cancel both the subscriptions.
I never had access and still do not have access to the digital edition. I have done everything (link account subscription, delete and download several times the app) but nothing happened.
I wrote email 10 times to the Customer Care and they never replied.
I called 3 times the Customer Care number but they could not care less. They were vague and told me they would call me back … but nothing happened.
I am going to cancel both the subscriptions.
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Average
Completely average. Sold as a digital subscription but only on iPad and zero functionality like bookmarks.
Not user friendly
So hard to navigate in your e version. How such a prestigious magazine can be so archaic when it is to search. Please as we will start travelling again…improve!
Not designed for iPad
So sick of apps only being designed for iPhones or vertical mode on an iPad. By now, all apps should offer horizontal view on the iPad.
Pre update was better
Love the magazine but I read it from an IPad Pro and the is no way to read in landscape view. Very annoying! This is a standard iPad function that needs to be added in. There are articles with small print that are nearly impossible to read without the zoom feature. The old saying “that if it’s not broken don’t fix it” certainly applies.
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