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Connect - Live Support

Connect - Live Support

by Boomtown Network Inc

5 ratings
18 reviews
💼 Business

Archived App

This is an archived listing of the app previously available on the App Store.

Although the app is no longer distributed by Apple, you can still view its description, screenshots, version history, ratings, and metadata for reference.

Details

  • Released
  • Updated
  • January 15, 2015
  • June 24, 2022

Developer

Boomtown Network Inc
✨Promote your app ✨
⭐18
Reviews↘︎
🔄6+ apps
Alternatives↘︎
❓8 answered
FAQ↘︎
📦w/o updates
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About

Get instant help for your business technology, from software to hardware. Connect offers text chat, live video support, and local technician dispatching for a seamless support experience.

✓Instant text chat with providers
✓Live video chat with technicians
✓Local technician dispatching
✓Detailed support ticket tracking
✓Unified technology support
Show original description

What's New in Connect

3.8.1

June 24, 2022

Support for instant MUCs in chat. Substantial improvements in performance.

User reviews

Most RecentHighest RatedLowest Rated

Connect is great

Let’s me get help on my own time, as opposed to be stuck on the phone on hold.
paymentspro23paymentspro23

Christian W Slack

A seamless and better way for businesses to connect remotely with their hardware, software, and service providers, through chat and video. If your issue cannot be resolved remotely, Boomtown can send a local technician to get you back up and running.
CSlack77CSlack77

Fantastic app!

Love this! Easy to use and always a fast response.
Al Thomas118Al Thomas118

Great App!

Easy to use, straightforward, dedicated technicians!
Dave1890'sDave1890's

Awesome User Flow

Once you sign up for Boomtown your problems disappear. They understand the model and have built the perfect solution for any and all service industry blunders. Internet goes out, POS goes down, or electricity cable goes out all I have to do is tap a button and it gets fixed.
Tim C. RockfordTim C. Rockford
See 13 more reviews

Developer apps

Toolbox by Boomtown
Toolbox by Boomtown

by Boomtown Network Inc

💼 Business

(4)

Free
See developer apps

FAQ

What kind of technology issues can Connect help with?

Connect provides support for a wide range of business technology, including point-of-sale systems, WiFi, software, and hardware. The service aims to cover all your technology needs.

How does Connect's live video chat work?

Live video chat connects you immediately with an experienced technician who can troubleshoot your technology issues in real time. This offers a faster and more cost-effective solution than traditional methods.

Can I get help in person with Connect?

Yes, Connect members have access to a nationwide network of local, certified technicians who can be dispatched to your location to solve issues in person.

How are support tickets managed in Connect?

Connect provides detailed support tickets with real-time updates on your active issues. You can also review in-depth details of your past service history.

Is Connect available on multiple devices?

Connect is available for iPhone, iPad, and iPod, making it accessible across various Apple devices.

What is the rating for Connect?

Connect has an excellent rating of 5.0 stars based on 5 user ratings, indicating high user satisfaction.

How often is Connect updated?

The latest version of Connect is 3.8.1, and it was last updated on June 24, 2022. This suggests regular maintenance and updates.

Does Connect use location services?

Yes, Connect utilizes your location for the best support experience. Be aware that continued use of GPS running in the background can significantly decrease battery life.