Fine for an app Update and overhaul.
This app is critical need of an update and overhaul. Its functionality compared to iAquaLink is embarrassing. Frustrating for a user.
Spend a couple bucks and get an update on the app and its fix functionality and latency. Please. There is nothing but upside.
Spend a couple bucks and get an update on the app and its fix functionality and latency. Please. There is nothing but upside.
Could be much better
App and software needs an update app needs more control and better control options/and better visual on app to know what’s going on also very slow
Terrible app and system
Terrible and laggy app and system, especially in 2025. Should not be sold in 2025 (especially for the price) when the system was clearly designed 15 years ago.
Very basic
Given that there hasn’t been an update in 5years, I don’t expect this app will get any better. As mentioned previously, the functionality is basic at best (you can’t adjust timers, see anything other than “ok/not ok” for the ORP or even see if the equipment is actually running 🤷♂️🤦♂️) and the app certainly looks like it was last updated for iOS 13. Since the only real thing you can do is turn on favorites, you are probably better off saving some $$ on the gateway and switching things on from the controller
Show more
No point.
Hasn’t been updated in 5 years.
No useful features added - ever.
Really limited functionality. You can turn it on, turn it off, or look at it. Thats about it. You can’t adjust the timers. You can’t set the chemical levels. To do anything meaningful x as in the above- you have to do it manually. I recently had a quote as I may have needed to replace the gateway. $2000 Australian dollars. Not worth the money to achieve, well, nothing really.
No useful features added - ever.
Really limited functionality. You can turn it on, turn it off, or look at it. Thats about it. You can’t adjust the timers. You can’t set the chemical levels. To do anything meaningful x as in the above- you have to do it manually. I recently had a quote as I may have needed to replace the gateway. $2000 Australian dollars. Not worth the money to achieve, well, nothing really.
Show more
Need to outsource the development of the app
System does a great job but the app and integration in home automation systems is woeful. Please someone somewhere start making the app from the ground up and upgrade the firmware on the connect 10 units to work with the new app.
No point.
Really limited functionality. You can turn it on, turn it off, or look at it. Thats about it. You can’t adjust the timers. You can’t set the chemical levels. To do anything meaningful x as in the above- you have to do it manually. I recently had a quote as I may have needed to replace the gateway. $2000 Australian dollars. Not worth the money to achieve, well, nothing really.
Show more
Bad bad bad
I agree with many others, this app is bad, clunky and unbelievably slow. Typical business model of a dominant seller of product in the market to not offer any leading in the app, why would you need to, you have bought your overpriced pool equipment and there is nothing more.
Sluggish and in need of an update
The mobile app platform is incredibly out of date and ready for a revamp. Platform is sluggish and slow, and just a HTML wrapper.
For a platform that is still being sold and marketed by the pool industry, it is in serious need of modernisation.
The backend platform to connect equipment is robust, but the app has not aged well, nor had any investment in atleast 4-5 years.
For a platform that is still being sold and marketed by the pool industry, it is in serious need of modernisation.
The backend platform to connect equipment is robust, but the app has not aged well, nor had any investment in atleast 4-5 years.
Show more
Suggestions
Please update the app. No upgrades for years. Plenty of feedback in these reviews which would be simple to implement. Why are customers being ignored?
Great app if you’re using an iPhone 4s
Is there going to be any update to this app?
Very slow, functionality is limited. Paid a pretty penny for the wifi option, seriously regret it.
Very slow, functionality is limited. Paid a pretty penny for the wifi option, seriously regret it.
This App is a MAJOR FAIL
App does not work and also will burn out your heater as does not prevent the pump from being turned off immediately with the heater.
AVOID ASTRAL
Without prejudice We were warned not to use Astral by the installers and it’s true. In my opinion They don’t care about you only your money. They have cheated us for the last time. Going to fair trading now. Having bought their heaters and equipment for years we are finally going elsewhere.
Terrible Functionality
Cannot believe a market leader of technical pool accessories can get this so wrong. The pool & system supplied by Leisure pools was without a control panel near the pool. The control panel was behind the garage with the pumps approx 30 Meters away. I complained that walking often in the dark navigating around the pool fence in a bush block was not workable for me…. Let alone my young children. The pool supplier didn’t even think to pre-run a control cable to bring the user panel close to the pool and spa. The comment was “You don’t need it. Just use the App”. To start- not everyone will bring their smartphone to the pool…. Guests will not have access to the app or passwords needed for connection…. Finally, you cannot rely on the app. It has very poor responsiveness (BTW-I have excellent Wi-Fi connection and the system is hardwired) In my view it has lots of bugs that make it extremely difficult to use…because it is not intuitive and you have to constantly check if the settings have set correctly… Did I mention the incredibly frustrating lag between setting and response?
Show more
OLD AND SLOW
When are you going to update this app? I don’t even get the history graphs on my devices. It’s slow, unresponsive and very unreliable. Wouldn’t recommend buying Astralpools if you want automation. Look elsewhere, wouldn’t be hard to better this product
Pathetic
Dumbest app I’ve ever seen
Can’t even login to see what it does
Can’t even login to see what it does
Very poor app
This app is extremely non responsive. For instance the spa can be heated quite nicely but when returned to the “all auto” or heat off function it does not actually do it. It keeps heating… the worst part of this app is that although the pool and spa are on seperate controls if the spa is heated the app also takes it upon itself to heat the pool - even when you can see on the app that pool heat is off.
Show more
Austral Pool Heater Connect Pool App
The original app worked reasonably o well and then disappeared out of the App Store. This new version has no ability to reset a password, if you have forgotten and there is no way of checking online either. I have an expensive pool heater, paid extra for the wifi module and it doesn’t work. Would be grateful for a solution.
Show more
Incredibly frustrating
On behalf of all Connect10 users, we beg you, please please upgrade this ridiculous app. It is so incredibly unresponsive and slow. Surely in this day and age you could provide some updates to improve performance and overall user experience.
Prospective users, I recommend staying away from this system and app until some serious improvements are made.
Prospective users, I recommend staying away from this system and app until some serious improvements are made.
Show more
Rubbish
The app is too old and needs updating. It takes ages for the app to respond to commands. Absolute waste of money
