Great Since new products
This app has transformed from a HomeKit app, to one that supports their newer products. Ever since they ditched HomeKit it has been a smoother experience with rich features. If you want HomeKit, just use the Home app.. that is what it is for.
App crashes
App crashes when trying to add an already added device.
Unable to add device
App just crashes every time I attempt to add a device.
Update from Company
Just talked to their support team… They no longer support this product, and it is no longer being made… Time to switch to a better solution.
The most unstable app
Even when your device does eventually connect to this app it won’t be for long. It takes multiple 10-30 tries to pair. After a few weeks in wall plug needs to be factory reset and it’s all over again.
Good hardware with garbage software
The app crashes constantly - trying to add device, trying to update device, trying to add existing HomeKit device, trying to login with Apple iCloud. The outlets aren't any better: pairing them takes an hour of back and forth.
Dropped access to HomeKit
Used to be great app (but krufty UI) for granular control of HomeKit devices & automatons. Recent update dropped access to devices throughout Home. ...I don't have any ConnectSense devices, but would have paid for the old app control.
please add this feature…
Please add more accurate estimate energy usage by incorporating electricity time of day usage rates.
App Instantly Crashes
For several months now, this app continually crashes upon open. Uninstall, power cycle, reinstall… Makes no difference. No support documentation online or elsewhere, so save yourself from frustration and avoid.
Gets worse with every new update
It’s a disaster, every update makes the use of the app more convoluted and difficult to work. Talk about building something with your hands and destroying it with you feet. My devices are un-programmable at this point, cannot even remove them from the app.
Connectsense customer service is superb!
I had one device with a firmware issue and another that just wouldn’t pair. The app didn’t help any at first, but once I sent an email to customer service, they helped with everything and were very knowledgeable, clear spoken, and professional!
We started a google meet session and the customer service rep ran me through everything on the advanced side to troubleshoot and fix.
We started a google meet session and the customer service rep ran me through everything on the advanced side to troubleshoot and fix.
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Good outlet poor app
The app resets HomeKit settings every time it’s opened. Use of HomeKit is fine for me - I wish I could use the energy usage reporting and firmware updates through HomeKit app because I don’t like having to rename all my devices every time I open this app
Garbage App, Garbage Product
I have 30 Apple home products attached. The in wall switches are the only ones that don’t stay connected within the native app or home app.
Flakey
Sometimes it works, sometimes it doesn’t. As with a lot of hyped technology, this product is not ready for prime time.
Unusable
What a terrible app. It’s 100% unusable. It forces you to name your home but doesn’t have a working save button. The add device screen pops up and goes away when you hit the plus. I’m quite a bit of money into one device and I can’t even get it added to my network. How did they even go to launch like this???
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Useless for Arlec Smart Power Outlet
Wasted 90 minutes and simply doesn’t recognise compatible devices automatically or manual setup. A sad joke
Won’t Connect
I have two in wall connect sense outlets. Neither one will connect to the App or HomeKit. I’ve reset both of them indicated by the red light and gone through the install process in the App and also via HomeKit and each device blinks green and the the App and HomeKit says ‘Unknown error occurred’ and the device never connects. I’ve gone through the procedure 20 times or more and the result is always the same. The App is also very poor in terms of use and the process literally takes 3 minutes to just fail. It seems like such a simple process and yet these devices never work. The App should connect to these devices in 30 seconds or less and not take 3 minutes to just fail. I really don’t understand why companies can not make a WiFi in wall outlet, this is the 2nd device I’ve tried with iConnect being the first.
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Routine don’t work poor support
Routines and triggers don’t work and support is worthless
I can’t get it to register
I can’t get the wall unit to register so I can see the data or connect it to Alexa
Device unresponsive
I have to reset and set up my outlet every other week. As it gets unresponsive in Home app as well. Please update the firmware
