Good, relatively easy to use
First time using a blood glucose monitor so it was all a little daunting at first. I’m not fazed by technology but the instructions are a bit full on at first glance :) but fine if you go through it step by step. Only criticism is it takes a few goes of opening and closing the app to get the readings to sync with the Apple Health app, but it gets there eventually.
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Most annoying app, but sadly necessary as recommended.
So frustrating trying to enter in a manual reading for 9:27pm today but the time kept on jumping back to 12:30 am and would not let me enter in the reading at the correct time.
Also the UI on this app is the most frustrating thing I’ve ever used on an iPhone. The display constantly jumps back and forth. When I try to enter the date, the app keeps closing because the date sliders field is near the bottom bar. There’s also no option to view dates and times of saved photos, and no way to set a date and time for when you eat food. I don’t understand the purpose of the location icon on the list of readings—how does recording your location help with diabetes management? Please remove the location icon.
Also the UI on this app is the most frustrating thing I’ve ever used on an iPhone. The display constantly jumps back and forth. When I try to enter the date, the app keeps closing because the date sliders field is near the bottom bar. There’s also no option to view dates and times of saved photos, and no way to set a date and time for when you eat food. I don’t understand the purpose of the location icon on the list of readings—how does recording your location help with diabetes management? Please remove the location icon.
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Response from developer
I'm sorry to hear of your experience with the App. Please call us on 1800 289 312 and we can assist you over the phone. Thank you.
Kt B
I am DELIGHTED with this app - huge praise from a non-tech-head…
For two whole months we’ve been dealing with the volcanic upheaval & fallout of uncontrolled type 2 diabetes on top of other extremely serious health issues.
We were given a Contour BG Meter at the beginning with basic instruction. I am NOT technically minded, so with too much going on in crisis mode, I shelved the app part. Just not one skerrick more brain space to process even the tiniest extra piece of information, no matter how useful and life changing it could be…
IF ONLY I could’ve had somebody install the app on my phone for me and give me hands-on training at the beginning of all this … well, that would’ve been a sixth star addition to the Contour rating…
This app is BRILLIANT! No handwritten transferring of info from device to GP. All done! Capacity to take photos & have them filed in the right place for future reference - no diary keeping.
Seeing trends and patterns when life takes over and we start to slip. Done!
What a huge weight off my shoulders as the carer….
All the contact info of all the treatment team in one place - and capacity to send through reports without laboriously composing emails when I’m so tired I’ve been falling asleep while I’m typing and “sleep-send” emails that are just gobbledegook… Done!
Well done, Contour. I’ve probably missed lots of stuff that’s brilliant, but in the time available it’ll just have to do for now. THANK YOU, and God bless you all :-)
For two whole months we’ve been dealing with the volcanic upheaval & fallout of uncontrolled type 2 diabetes on top of other extremely serious health issues.
We were given a Contour BG Meter at the beginning with basic instruction. I am NOT technically minded, so with too much going on in crisis mode, I shelved the app part. Just not one skerrick more brain space to process even the tiniest extra piece of information, no matter how useful and life changing it could be…
IF ONLY I could’ve had somebody install the app on my phone for me and give me hands-on training at the beginning of all this … well, that would’ve been a sixth star addition to the Contour rating…
This app is BRILLIANT! No handwritten transferring of info from device to GP. All done! Capacity to take photos & have them filed in the right place for future reference - no diary keeping.
Seeing trends and patterns when life takes over and we start to slip. Done!
What a huge weight off my shoulders as the carer….
All the contact info of all the treatment team in one place - and capacity to send through reports without laboriously composing emails when I’m so tired I’ve been falling asleep while I’m typing and “sleep-send” emails that are just gobbledegook… Done!
Well done, Contour. I’ve probably missed lots of stuff that’s brilliant, but in the time available it’ll just have to do for now. THANK YOU, and God bless you all :-)
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Response from developer
Thank you for your review! It is wonderful to hear that you are having such a good experience using the Contour Diabetes App.
None of meters are pairing
I have both Contour Next (home personal use) & Contour Next One (work personal use) and both were fantastic, but recently I had issues with my iPhone and had to reset all network settings and now the Bluetooth connection doesn’t appear in the app so I can’t connect either devices- tried rebooting the phone to no avail- would have given 5 stars only for this inconvenience.
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Response from developer
Hi Mijkol, please contact our customer service team on 1800289312.
Excellent product
I have only been using this product since October 2023. I find it very easy to use and to me accurate against the CGM. Even though pricking you finger is a pain it gives you a sense of security knowing that it is correct. I like to look back over the week how my reading have been.
Response from developer
Hi there, thank you for your positive feedback. It is a highly accurate meter. All the best to you.
Contour Next App
I’ve been using this app with my contour next for 3months. It’s great. As well as showing my Blood Sugar levels, it automatically records when I took them; let’s me record what I ate, and allows me record my medication. Easy to show my Dr and Dietician.
Response from developer
Hi, thanks for your great feedback!
Handy
Great device and app with the connection between the two sometimes needs to be reconnected via Bluetooth. A great way to keep track of your blood glucose levels, diet and other vital information for taking care, maintaining and control of diabetes
Response from developer
Hi Ryan, thank you so much for providing that feedback.
Simplicity
I was surprised at two things
1. The ease of linking via Bluetooth was notable and far easier and more reliable than the accu-check guide (which with only 7days notice I’ve Christmas’s just wiped out their App)
2. The needler supplied with Contour is an out of date single needle type, so I am continuing to use the accurate-check Multiclix needler which is far easier and better designed, so I hope Contour swiftly updates their out of date single shot needler-and I hope the multiclix supplies are not equally suddenly withdrawn!
1. The ease of linking via Bluetooth was notable and far easier and more reliable than the accu-check guide (which with only 7days notice I’ve Christmas’s just wiped out their App)
2. The needler supplied with Contour is an out of date single needle type, so I am continuing to use the accurate-check Multiclix needler which is far easier and better designed, so I hope Contour swiftly updates their out of date single shot needler-and I hope the multiclix supplies are not equally suddenly withdrawn!
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Response from developer
Hi thank you very much for your detailed feedback on our products. We appreciate it!!
Right idea but clunky sometimes.
Handy app, but slow data transfer with Apple Health (app or Apple issue..?), feels random. An option to hard push data to health app would be good. Clunky with patterns options, I’d like to turn them all off. Current version issue with text size on mini screen (cuts off averages as large text doesn’t fit).
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Response from developer
Thank you for your valuable feedback.
New at this.
I’ve only just been diagnosed with type 2 and this app comes with my meter. I find it absolutely brilliant. Being able to communicate the data with my iPhone is a great idea. Now all I need is someone to slap my hand every time I reach for a chocolate biscuit.
Response from developer
Thanks for taking the time to review and provide feedback. That's great to hear you are enjoying using the app.
An okay meter. 👍
Been using for a while now. Took a bit of getting use to as I’ve been on Accu-Chek for, like, 15 years. 😳
I had a late breakfast and walked around my Square 8 times FAST and took my reading! 3.6. 😳 on my Next One so confirmed on my Next - 3.7. Was quite surprised but now appreciate what a bit of exercise can do to your reading….. Had an energy drink that I found on one of my walks. I don’t normally drink anything but diet drinks. 👍👍👍
I had a late breakfast and walked around my Square 8 times FAST and took my reading! 3.6. 😳 on my Next One so confirmed on my Next - 3.7. Was quite surprised but now appreciate what a bit of exercise can do to your reading….. Had an energy drink that I found on one of my walks. I don’t normally drink anything but diet drinks. 👍👍👍
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Response from developer
Hi Louis, thank you for taking the time to write a great review. We are glad to hear you are enjoying the app and it's benefits
Excellent
I seldom give 5 Star to an app but this app and the contour diabetic meter deserves it. the syncing between the meter and app is so seamless and smooth and the reading data is even sync from contour app to apple health. you can also note down whether it was fasting and what did u eat in the notes . Well done Contour .
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Response from developer
Hi, thank you for taking the time to write a great review. We are glad to hear you are enjoying the app and thank you also for your feedback
Easy to use
This app is easy to use and I love the Bluetooth link to the meter. My only criticism is that when selecting foods that you’ve already entered in the past, the default setting should be ‘1 ‘ serve, not ‘1/4’. If it’s a frequently selected item, this would save time and errors. Currently you have to use the wheel and dial it up from 1/4 to 1 full serve each time which is frustrating.
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Response from developer
Hi, thank you for taking the time to write a great review. We are glad to hear you are enjoying the app and thank you also for your feedback
Takes 5 minutes to sync with apple health
Unfortunately this app is useless for my needs. I wanted the app to sync blood sugars immediately to Apple Health where they can be picked up by the excellent Jade Diabetes app for insulin dosing. Instead, it takes 5 minutes to sync. I will continue manually typing in data from my Abbott FreeStyle neo meter, but am happy to switch instantly once this app is fixed. As to my response from Contour Support, this is NOT a user issue. It is a technical issue with the app and needs to be raised as a BUG
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Response from developer
Hi Baxter, we are sorry to hear you are having difficulties with the app, please contact our customer service team on 1800 289 312 (weekdays, 9am-5pm AEST) for assistance.
Very nice app and device
I’ve tried out several meters of various brands and models. This contour package is simple in its functionality, yet gives a lot more information and options with how you use it. It’s also a more modern up to date device than most other options. And in a recent visit to a hospital it was giving readings much closer to the hospitals results than a couple other devices.
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Deletes old readings
This app deletes old readings from the database. It keeps only the last 200 or so readings from the device. Basically it just synchronises its database with that of the device. What's the point of having this app then? It wouldn't be difficult not to delete old readings, thus keeping all the history of one's usage of the device.
I started using the Contour Plus One device, and this app, in October last year, but all my history from October to February is now gone...
P.S.: Hey Apple, why did I have to submit this review twice? What happened to the first one?
I started using the Contour Plus One device, and this app, in October last year, but all my history from October to February is now gone...
P.S.: Hey Apple, why did I have to submit this review twice? What happened to the first one?
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Great meter, if only...
I have found the Contour Next One meter a great step up from the previous Contour Next meter. The app makes the data easy to read and understand. I’m also a visual learner, so the colours, size of font and layout work well with me. My only criticism is that it doesn’t link to my Mini Med pump. I have to now manually input my results. Not a big thing to have to do, granted, but it does seem a step backwards and that is puzzling. Overall a very good meter and app - it just needs to be able to directly link to the pump.
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Response from developer
Hi, thank you for taking the time to write a review. We are glad to hear you are enjoying the app and the meter. For more information regarding meters that link to the Medtronic pumps please call Medtronic on 1800 777 808.
Great app and synced device
This is only my first week of using the new device and having it sync automatically with the app on my phone.
It helps inspire me to keep my daily and average readings in the green section.
I should have got one well before this. It makes it much easier to record results of testing plus it’s very convenient to show to medical people.
It helps inspire me to keep my daily and average readings in the green section.
I should have got one well before this. It makes it much easier to record results of testing plus it’s very convenient to show to medical people.
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Response from developer
Hi AceyDucey56, thank you for your great review, we're glad to hear you are enjoying the app.
Meter Let Down by App
I have been using a Contour Next One meter for almost four months now. I love the meter but the app is extremely buggy. Connectivity with the Apple Health app is extremely poor at best; it usually takes anywhere from several minutes to a few hours to transfer data from the Contour app to the Health app.
The location capability of the app is virtually non-existent. I am continually informed that my location is unknown (location services IS enabled on my device!). The app has determined my location on two occasions (out of a couple of hundred?)!
Reverting to my previous meter; the app is much better.
The location capability of the app is virtually non-existent. I am continually informed that my location is unknown (location services IS enabled on my device!). The app has determined my location on two occasions (out of a couple of hundred?)!
Reverting to my previous meter; the app is much better.
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Response from developer
Thanks for your feedback BarryJ26. We appreciate your feedback and this will be taken into account on the continuous development of our app. Please call customer support on 1800 289 312 to assist you with your app issue.
Handy with the right meter
I’ve been using this app for a few months now, it is a good app if you have the correct meter that is pairs with, the countour next one. I was using it manually with the countour next but it only allows for 30 days of use when inputting the data in manually, even though the meter is from the same company. The good thing is you can get the countour next one for free from there website however I did experience a lot of difficulty actually getting mine. I placed my order in October and had to contact them directly after 2 weeks as I didn’t receive it. Then received the wrong meter mid November, but thankfully received the correct meter today and have now connected it to the app and done my first reading on it. It is a lot easier then manually inputting the data, I can already tell it will save me time and effort. It’s just a shame that it took so long to be able to use it correctly.
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Response from developer
Thanks talia Taylor! Glad to see you are finding the app useful. All feedback is highly appreciated and taken into account in the future development of our products and solutions. We are dedicated to the continued development of the app. We apologise for the delay in getting the correct blood glucose meter to you.