NHS
Today I went onto the app to record my reading manually but had a message saying my 30 day free trial was up and I can no longer add manual readings in I have to pair my device. I rang my NHS midwife team and they have never had this problem and never heard of this happening!!!! WHY?
Response from developer
Dear Customer, we are sorry to hear about your experience. Our application does not have a free trial option, so that we can assist you with this, please call us on 0345 600 6030, Monday to Friday, 9am-5pm. Our technical support team will be happy to help you resolve your issue.
Issue with Overlapping Text in PDF Graph – Contour Diabetes App
I’ve ensured my app is up to date and have tried generating reports with fewer entries, but the issue persists. Could you please advise if there’s a fix or update planned to improve the layout and readability of the graph in the PDF export?
Thank you for your support.
Best regards,Anik
Response from developer
Hello Anik! Thank you for your feedback and for reporting this issue. We are sorry for the inconvenience caused by the overlapping labels in the PDF graph. This can happen when several readings are close together. As a workaround, we recommend generating the report for a shorter date range, which can improve readability. We thank you again for your feedback as it is important to the development of this app. Thank you for your understanding and for using the Contour Diabetes App.
If only delete worked
Response from developer
Hi Intempod, Thank you for your review and feedback! Automatically stored readings cannot be manually deleted, this is by design. Only manual readings can be added and deleted by users in the app. It's advisable to check that the meter and phone clocks match, as mismatched times can sometimes lead to duplicate readings. In the app go to: Menu>Settings>App Preferences>Meter Time and Date Sync. If you have any further questions or suggestions, feel free to reach out to our support team at diabetessupport@ascensia.com or call us on 0345 600 6030, Monday to Friday, 9am-5pm.
Best fasting feature
I’ve only just downloaded it and haven’t played with it much but I like the fact that the readings go straight to the phone - although I had to manually sync for this mornings reading so would be a pain if I had to do that all the time - and also I can’t seem to delete readings on the app as my partner uses it too I didn’t want his readings to mix up my stats but haven’t looked into how to get around this issue yet, maybe he can delete on the monitor but haven’t checked yet.
Just really happy this app indicates to me when my fasting range is high, 5 stars for just that and it’s easy simple design to navigate.
Generally a good app, can sometimes seem quite slow to sync to Apple Health
Response from developer
Hi I-MANICMAN-I! Thank you for your valued feedback! We will be happy to share it with our Research and Development Team. We are always looking for ways to improve our customer experience, and rest assured this will be noted. Thank you again for taking the time to leave a review.
