NHS
I’ve been using this app now for around 30 days as this is the app given out my NHS maternity services for gestational diabetes. It syncs with there system live.
Today I went onto the app to record my reading manually but had a message saying my 30 day free trial was up and I can no longer add manual readings in I have to pair my device. I rang my NHS midwife team and they have never had this problem and never heard of this happening!!!! WHY?
Today I went onto the app to record my reading manually but had a message saying my 30 day free trial was up and I can no longer add manual readings in I have to pair my device. I rang my NHS midwife team and they have never had this problem and never heard of this happening!!!! WHY?
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Response from developer
Dear Customer, we are sorry to hear about your experience. Our application does not have a free trial option, so that we can assist you with this, please call us on 0345 600 6030, Monday to Friday, 9am-5pm. Our technical support team will be happy to help you resolve your issue.
Issue with Overlapping Text in PDF Graph – Contour Diabetes App
I’m using the Contour Diabetes app and noticed that when I generate the PDF version of my blood sugar diary report, the graph section has overlapping text labels. This makes it difficult to read the data clearly, especially when there are multiple readings close together.
I’ve ensured my app is up to date and have tried generating reports with fewer entries, but the issue persists. Could you please advise if there’s a fix or update planned to improve the layout and readability of the graph in the PDF export?
Thank you for your support.
Best regards,Anik
I’ve ensured my app is up to date and have tried generating reports with fewer entries, but the issue persists. Could you please advise if there’s a fix or update planned to improve the layout and readability of the graph in the PDF export?
Thank you for your support.
Best regards,Anik
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Response from developer
Hello Anik! Thank you for your feedback and for reporting this issue. We are sorry for the inconvenience caused by the overlapping labels in the PDF graph. This can happen when several readings are close together. As a workaround, we recommend generating the report for a shorter date range, which can improve readability. We thank you again for your feedback as it is important to the development of this app. Thank you for your understanding and for using the Contour Diabetes App.
If only delete worked
I’ve been using this since October 2024, due to its Bluetooth connectivity, I find it beater than the previous device I had. The only downside I have with the app on iPhone, is the ability not being able to delete a reading that goes in twice. It does state if you swipe or hold down you can but it won’t. Fix this and it gets 5 stars
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Response from developer
Hi Intempod, Thank you for your review and feedback! Automatically stored readings cannot be manually deleted, this is by design. Only manual readings can be added and deleted by users in the app. It's advisable to check that the meter and phone clocks match, as mismatched times can sometimes lead to duplicate readings. In the app go to: Menu>Settings>App Preferences>Meter Time and Date Sync. If you have any further questions or suggestions, feel free to reach out to our support team at diabetessupport@ascensia.com or call us on 0345 600 6030, Monday to Friday, 9am-5pm.
Best fasting feature
After 3 different glucose apps, I was annoyed that my fasting levels were always high but the other 3 apps would show them as being in target as they were in the range after a meal even though it should be much lower in the morning. They had settings where you could change the target for fasting but it wouldn’t reflect as much on the graph or stats. I decided to download this as I have the contour plus blue anyway. A lot better and easy to use for me as I just wanted to keep track of my glucose. I like how it sets up your breakfast , lunch and dinner time and you can adjust - would have been a little better if you could do it to the half hour rather than just the hour but not a dealbreaker. So this was nice that it would automatically label it as after lunch for you instead of selecting manually - and you could change it
I’ve only just downloaded it and haven’t played with it much but I like the fact that the readings go straight to the phone - although I had to manually sync for this mornings reading so would be a pain if I had to do that all the time - and also I can’t seem to delete readings on the app as my partner uses it too I didn’t want his readings to mix up my stats but haven’t looked into how to get around this issue yet, maybe he can delete on the monitor but haven’t checked yet.
Just really happy this app indicates to me when my fasting range is high, 5 stars for just that and it’s easy simple design to navigate.
I’ve only just downloaded it and haven’t played with it much but I like the fact that the readings go straight to the phone - although I had to manually sync for this mornings reading so would be a pain if I had to do that all the time - and also I can’t seem to delete readings on the app as my partner uses it too I didn’t want his readings to mix up my stats but haven’t looked into how to get around this issue yet, maybe he can delete on the monitor but haven’t checked yet.
Just really happy this app indicates to me when my fasting range is high, 5 stars for just that and it’s easy simple design to navigate.
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Generally a good app, can sometimes seem quite slow to sync to Apple Health
The app seems ok enough. The design/UX of it seems a bit clunky/dated, but the app+device combo works well and it’s straight forward enough to take a reading. There are few areas that need improvement and the sync of your readings to your Apple Health seems very slow. (I have it connected, some of the readings come through bit it’s a bit hit or miss)
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Response from developer
Hi I-MANICMAN-I! Thank you for your valued feedback! We will be happy to share it with our Research and Development Team. We are always looking for ways to improve our customer experience, and rest assured this will be noted. Thank you again for taking the time to leave a review.
Excellent app
I have not had any problems with the app as mentioned by some other users. I have found it to be a great help in controlling my type 2 diabetes. I’m presently on a programme to lose weight and change my diet to healthier options, and it has been invaluable in supporting my efforts.
Response from developer
Hi Rdatel! We are glad to hear that the App is serving you well. Thank you for your 5-star review!
Contour next 1
First time using this easy to carry around device,
So easy to use easy setup and it’s good to have all my readings in my apple health app for me its better than the Accu-check i had , as the cassettes expire and are just a waste so il give it 30 Days then repost a proper user review otherwise Contour a great little meter . Like the design to 5 stars for the time being
So easy to use easy setup and it’s good to have all my readings in my apple health app for me its better than the Accu-check i had , as the cassettes expire and are just a waste so il give it 30 Days then repost a proper user review otherwise Contour a great little meter . Like the design to 5 stars for the time being
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Response from developer
Hi DJ-DXD, we are glad to hear that you like our product. Thank you for your 5-star review!
Great app! Future plans for development
Hi love the app it helps me keep track of my BG. I would like to suggest some future devs. Please make the notes under each entry visible so I can note diet changes that might have altered my bloods. Having it a top level makes it easier to reference.
Be able to record/predict HBA1C readings. Maybe have a link over with the calorie check ap to share diet information across.
Thank you for this brilliant app and keep going 😊
Be able to record/predict HBA1C readings. Maybe have a link over with the calorie check ap to share diet information across.
Thank you for this brilliant app and keep going 😊
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Amazing Device
I was lucky enough to be selected for a free device, It is an extremely accurate blood glucose monitoring machine and I like the fact that you can sync with your phone and this allows you to look back at your results.
Updated for iPhone XR
Now can use with my new(er) iPhone. Went back to meters after CGM and found couldn’t use with my iPhone any longer, but just tried again recently and looks like the app has been updated and now syncing with app on phone. And it looks better than when I used a couple of years ago as well. Lots of new features including the reports which can be downloaded and exported - fantastic and well done 😃😃
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Response from developer
Hi, we are delighted to hear that you have had such a positive experience with the Contour Diabetes App. Thanks for sharing your feedback!
Excellent mater and app
This is the first meter I have used (Contour Next One) and therefore the first app. I am really impressed with both. The app has some great features such as facility to email reports direct to health care professionals and also to set reminders for testing etc. I use it daily on my iPhone and am about to add the app to my laptop. The only feature I would like to see added is the ability to log food on a daily basis.
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Response from developer
Please contact Ascensia Diabetes Support in the UK at 0345 600 6030 and one of our team would be happy to help you.
Pairing
As others pointed out pairing with the iPad if you also have iPhone on is impossible. Like the others I wanted to sit down with the meal planner so I could read it. However after re loading iPad app etc no of times it would not sync. The only work around is to switch the I phone off? Some interference between the two is the issue. It won’t pair the device nor sync to the cloud until iPhone is off?
Another great feature would be to be able to print off shopping lists from the device, just a thought. Also a barcode scanner of foods would help when shopping - e.g with recipe you could scan items as you are collecting them knocking them off the list? If that is possible.
It’s a great app when working but this needs to be addressed ASAP or we cannot use iPhone and iPad at same time.
Cheers
Another great feature would be to be able to print off shopping lists from the device, just a thought. Also a barcode scanner of foods would help when shopping - e.g with recipe you could scan items as you are collecting them knocking them off the list? If that is possible.
It’s a great app when working but this needs to be addressed ASAP or we cannot use iPhone and iPad at same time.
Cheers
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Response from developer
We would like to help address your issue. Please contact Ascensia Diabetes Support in the UK at 0345 600 6030 and one of our team would be happy to help you.
Improvements to make it better app
A good app I like how it categorises test results according to TR but it would be really good if you can improve how reading section displays the results
..
Eg for the diabetes logged graph please add to a seperate page so you can have a full view on the test results so you can more easily see patterns.
It currently only allows you to see small number of results plotted and in landscape full view only shows a day at a time.
It would be good if could also see week view and month view in graph format
Also for the readings to be able to see day, week views and month views as a list so can easily see trends. This is also beneficial for people with visual impairments / blind.-
Also please add a food log section. Currently you can only log in the notes of a test result. But it would be good if you can log daily food you have eaten even if it is not related to a particular reading. With cals and carb log fields for those wanting to monitor these.
Thanks
..
Eg for the diabetes logged graph please add to a seperate page so you can have a full view on the test results so you can more easily see patterns.
It currently only allows you to see small number of results plotted and in landscape full view only shows a day at a time.
It would be good if could also see week view and month view in graph format
Also for the readings to be able to see day, week views and month views as a list so can easily see trends. This is also beneficial for people with visual impairments / blind.-
Also please add a food log section. Currently you can only log in the notes of a test result. But it would be good if you can log daily food you have eaten even if it is not related to a particular reading. With cals and carb log fields for those wanting to monitor these.
Thanks
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Response from developer
Many thanks for your comment. All feedback is highly appreciated and taken into account in the future development of our products and solutions. We are dedicated to the continued development of the app.
Great on iPhone. Impossible on iPad
Installed on iPad over a year ago. Always had problems with Bluetooth connection. Now it just stopped working altogether. Uninstalled and downloaded again. Now it doesn’t sync with cloud so absolutely useless. Conversely the iPhone app works fine. Wave meter vaguely in direction of phone and It updates immediately. Why can one work perfectly and the other fail to function?
*** Update. Have finally sorted this out, not from Ascensia but from diabetes Forum. My problems have arisen because I bought a new iPhone and paired meter to iPhone. When I repeatedly tried to pair again with my iPad (because it’s bigger and I can read it better!) it wouldn’t pair, as it was pairing with iPhone continually. SO, turn off iPhone altogether, now pair with iPad and hey presto, it works, and 7 months of readings miraculously appear on my iPad. PLEASE PLEASE can you make this clear to users that have both iPhone and iPad?
*** Update. Have finally sorted this out, not from Ascensia but from diabetes Forum. My problems have arisen because I bought a new iPhone and paired meter to iPhone. When I repeatedly tried to pair again with my iPad (because it’s bigger and I can read it better!) it wouldn’t pair, as it was pairing with iPhone continually. SO, turn off iPhone altogether, now pair with iPad and hey presto, it works, and 7 months of readings miraculously appear on my iPad. PLEASE PLEASE can you make this clear to users that have both iPhone and iPad?
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Response from developer
Hi there jacksmeadow! We are sorry to hear you are having trouble with the app. Please contact our Support Team at 0345 600 6030 so that we can help to resolve this issue.
Potentially great, in reality dreadful
This app has amazing potential but it just isn’t reliable enough to be useful. I’ve been using this since it launched on 2 different phones and it just is far too glitchy to rely on. The main issue for me is connectivity between the meter and phone. To start with it was perfect then after the first update it just constantly lost connection. The faff of pairing it all the time got boring quickly. When I moved to the new phone I thought maybe the issue would be resolved but no. I have had to reinstall several times and still it refuses. I’m most likely going to switch to a different meter that’s more self contained. It’s irritating because honestly I’m not going to be writing readings down on paper or a spreadsheet, who has the time for that, so the consultant will be sulking shortly, course he’s more than welcome to spend hours of his life transcribing results and making a graph if he feels the urge!
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Improved from previous version
The meter and the phone seem to connect better after each reading now which is good and I like the way it notifies you of ‘critically low blood sugar’, then suggests what to take to treat and a 15 minute timer to remind you to test again following a hypo. Also the patterns feature is useful and could help pinpoint areas for improvement, the app itself is a fantastic idea, however it still needs the following to make it a 5 star app:
It still doesn’t always send readings from the phone to the meter automatically, it does seems better with the latest update however.
HealthKit integration.
Optimisation for all modern iPhones, it is still a stretched out iPhone 5 app on screen, this is purely aesthetic but something I feel should be addressed.
The option for a daily/weekly notification of your average blood sugar for that day/week
It still doesn’t always send readings from the phone to the meter automatically, it does seems better with the latest update however.
HealthKit integration.
Optimisation for all modern iPhones, it is still a stretched out iPhone 5 app on screen, this is purely aesthetic but something I feel should be addressed.
The option for a daily/weekly notification of your average blood sugar for that day/week
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Response from developer
We are sorry to hear you are having trouble with the CONTOUR® DIABETES app. Please contact our Customer Service Team at 0345 6006030 so that we can help to resolve this issue.
Putting the "Cr" in App
You would think that with the billions of pounds/dollars that these pharmaceuticals make, they would be able to put together an app that does the job. Sadly this is not it.
Bluetooth connection to meter works - some of the time.
App launches on iPad - maybe one time in five.
App launches on iPhone - when it feels like it.
Sync between iPhone and app - assuming app launches, maybe 80% of the time.
You get the message, but it does not stop there ... it gets better.
No integration with Apple Health - actually, no integration with anything. Export to health professional - only if you mean handing the nurse your iPhone or iPad so that they can read the data that may have been sync'd sometime when your patience had not been tested to breaking point.
Support - non-existent.
As a developer, I know that rigorous testing and beta tests are vital for an app to be successful. This is not such an app. It is an embarrassment and the product manager should be looking for a new position - app testing may be a good choice, but at intern level.
Bluetooth connection to meter works - some of the time.
App launches on iPad - maybe one time in five.
App launches on iPhone - when it feels like it.
Sync between iPhone and app - assuming app launches, maybe 80% of the time.
You get the message, but it does not stop there ... it gets better.
No integration with Apple Health - actually, no integration with anything. Export to health professional - only if you mean handing the nurse your iPhone or iPad so that they can read the data that may have been sync'd sometime when your patience had not been tested to breaking point.
Support - non-existent.
As a developer, I know that rigorous testing and beta tests are vital for an app to be successful. This is not such an app. It is an embarrassment and the product manager should be looking for a new position - app testing may be a good choice, but at intern level.
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Best Meter and App I have had.
The Contour Next One and its associated application are definitely the best I have used. I love the size, battery life and ease of use of the meter. The fact that it automatically records readings direct to my iPhone is a massive bonus.
The app itself is also easy to use, and the graphics are attractive.
I would definitely recommend these two!
The app itself is also easy to use, and the graphics are attractive.
I would definitely recommend these two!
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Works well
I was concerned with all the negative reviews if this app was worth using, but my experience is largely positive.
The only major issue I had was that I couldn’t connect the meter with my iPhone 8 (though the iPhone 6 was fine). Because of this issue I couldn’t get past the setup screen, so though the app would be useless. However, I connected it to my old phone. When I launched the app on the new phone, I was then able to connect it within the app.
There are a couple of minor niggles, one of which being that the screen will rotate to landscape to see a wider view of the graph, but won’t auto-rotate back unless you press the x button.
Other than that, it’s very nice to have a pseudo-cgm style view of my blood sugars without paying all the money for a CGM system.
The only major issue I had was that I couldn’t connect the meter with my iPhone 8 (though the iPhone 6 was fine). Because of this issue I couldn’t get past the setup screen, so though the app would be useless. However, I connected it to my old phone. When I launched the app on the new phone, I was then able to connect it within the app.
There are a couple of minor niggles, one of which being that the screen will rotate to landscape to see a wider view of the graph, but won’t auto-rotate back unless you press the x button.
Other than that, it’s very nice to have a pseudo-cgm style view of my blood sugars without paying all the money for a CGM system.
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Nobody’s perfect
This pair of the glucose tester (BG meter) has been a big improvement from the digital LCD meters I have been using. The meter/tester is basically an iPhone sensor this explains its simplicity. The app provides ample functionality but is limited and confined. It would’ve extended its reach exponentially if only it opened itself to other applications e.g. Apple’s native Health app and other Diabetes apps, which I don’t quite get because their main business is the meter the app is a compliment. The more apps that can access the contour app data the more people would get the meter to use with their preferred applications. I sincerely hope Contour App is going to open its doors in the immediate future. One thing I would like to mention though it has nothing to do with the app, the microlet lancets are very well made and are extremely sharp this equates to little or no pain.
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