App not updated in over a year
App throws errors every time I try to sign in. I’ve deleted the app restarted the phone, and reinstalled the app. Same issue. Worthless as it is.
Requires an account
There’s no need for an app like this to require an account. All the data could be easily stored and processed on-device without sharing our data with yet ANOTHER corporation. Aside from that, you can’t paste the password from a password manager into the field when signing up, so two strikes before I even get INTO the app.
Show more
Garbage app
How can an app be this bad. Please just remove from app store and quit wasting people's time.
Bluetooth does not connect
I followed the instructions to connect the device to the app. Despite the simple instructions to connect, it did not locate my device. Will delete this app since there’s no point to use it.
Poor syncing and tracking
I downloaded the app 5 days ago and so far it stopped syncing twice. The first time I had to delete it and reinstall. Today I just give up on it working at all and I’ll track old school with pen and paper!
Usability problem
Does not allow pasting a long password when creating account
Glitchy - gets Frozen and close/reopen/reinstall do nothing to fix
I got the meter today, downloaded both Android phone app and this iOS app on iPad Pro 13 (iOS 26.6). They both did not have native apps prompt to save passwords (bad design). Android app works, this software gets stuck on a screen that is overwritten: App Permissions “Contour” would like to access your Apple Health data: (in bold), then underneath this text it looks like text about the data and granting permission. The back arrow does not work, there is no way to get back out of it. Uninstall and rebooting seem to fix it but, NO, it comes back!!
Show more
Does not work very well
Unfortunately, it does not work very well at all. My first entry, it added automatically, now the rest of them I have to add manually.
The apps interface doesn’t work very well. Sometimes when I try to manually enter my blood sugar, the app freezes. It’s honestly just gonna be easier for me to write them down myself.
The apps interface doesn’t work very well. Sometimes when I try to manually enter my blood sugar, the app freezes. It’s honestly just gonna be easier for me to write them down myself.
Show more
Doesn’t work
App no longer works on iPhone. Hasn’t been updated in a year. Guess they no longer care.
App doesn’t load
After verifying my email the app is frozen on account verified successfully screen. So I can’t use the app.
Cannot delete a reading!
I used the device to help a friend out and now my history is contaminated. Why can’t we delete a reading!
Poorly Designed GLUCOSE APP
I found it quite frustrating to set up on both an iPad & iPhone. Sections of the installation won’t accept entries for several attempts, then finally work. Screens overlay each other. Tried restarting devices 3 times before app would engage. Prompts are designs from a decade ago in design & functionality.
I will give a Plus Mark to the syncing of measurements between devices using cloud based system. It functions smoothly processing through the cloud. I haven’t tried device to device transfer(no cloud accessibility via WiFi or Cellular).
I was required to move to this product by my insurance provider, United Healthcare. Compared to REVEAL ONE TOUCH APP, this is a third-world application in design and implementation. On the childish side of design.
I really regret the change. I might just buy on my own, now non-covered by Medicare, test strips for my older, but better(IMHO), One Touch Meter.
Another issue, which I’ll need to research further, is the degree of PRIVACY INVASION this app is subjecting the app user to.
The TOS is carefully worded to make it difficult to understand what the app creator is actually taking out of your devices, and in what manner it’s being disseminated by app creator & how it’s protected once passed to Third Parties. ***Third parties are known to exclude themselves from the original Data Holder’s Policies.
I will give a Plus Mark to the syncing of measurements between devices using cloud based system. It functions smoothly processing through the cloud. I haven’t tried device to device transfer(no cloud accessibility via WiFi or Cellular).
I was required to move to this product by my insurance provider, United Healthcare. Compared to REVEAL ONE TOUCH APP, this is a third-world application in design and implementation. On the childish side of design.
I really regret the change. I might just buy on my own, now non-covered by Medicare, test strips for my older, but better(IMHO), One Touch Meter.
Another issue, which I’ll need to research further, is the degree of PRIVACY INVASION this app is subjecting the app user to.
The TOS is carefully worded to make it difficult to understand what the app creator is actually taking out of your devices, and in what manner it’s being disseminated by app creator & how it’s protected once passed to Third Parties. ***Third parties are known to exclude themselves from the original Data Holder’s Policies.
Show more
Worse than useless
The app worked fine for a little while now it’s given an error and of course, there’s absolutely no support whatsoever. It’s so aggravating to buy into a platform and then have the irresponsible company just abandoned it.
One star so far
I didn’t even start the app because I’m not receiving verification email even though I resent it several times. Obviously I checked the spam folder. One more day and I’m going to return the device.
Frustrating
Ok, so it is my fault that I forgot my password. Hey, just click on Forgot Password, right? Wrong! I have done this multiple times and that email that was supposed to be sent has never shown up, in any of my mailboxes. Pretty useless if you can’t even sign in…
No email to verify
Horrible customer support
Worst
Tester works but app is awful!
Missing Meal Time Averages
It will give overall averages of all of your tests but it will not give average numbers of meal time data which you can enter in the app. For me to continue using this I would need to see average pre-breakfast, average after lunch, etc. otherwise, the averages of all your readings don’t tell you much.
Show more
Won’t send E-Mail verification code
Tried over a period of several. Customers service just kept sending me from one department to the next simple fix is give the option to send a text. Was told Microsoft and Google mail accounts have issues that the two most popular E-Mail services waste of time
Lots of error codes won’t sync
Won’t sync with Apple HealthKit, keeps generating Error 125 codes. Contacting support is a black hole as they won’t get back to me. Avoid.
