Great App
Amazing. I love this app and how it can solve so many issues when it comes to scaling any business. You can download the app on your phone, setup different users with different permission, take payments on site or on a web browser. Great functionality and great company.
Update botched a couple things…
I’ll delete this review once things have been fixed…
1) I can no longer copy/paste, this is super annoying having type in the same info twice.
2) when you make a mistake entering in numbers, there is no space bar to press on to move the cursor around. So difficult to get in and fix a mistake or missed number… maybe something can be done about this…?
1) I can no longer copy/paste, this is super annoying having type in the same info twice.
2) when you make a mistake entering in numbers, there is no space bar to press on to move the cursor around. So difficult to get in and fix a mistake or missed number… maybe something can be done about this…?
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App needs developer work
Attempt to search for previous debit transactions and using spinner to enter start & end date range. App won’t go back in time further than 31 days.
UNSURE WHY SO MANY BAD REVIEWS
So there’s a lot of poor reviews, I understand a lot are pretty old. Needless to say I think it’s quite phenomenal. I use a link/2500 it’s quick and easy. I have had a couple hiccups with signing in but, nothing tech couldn’t help. You wait on hold and get passed around but what corporation don’t you these days. Most my problems were fixable over YouTube or google. Only issue I had that I needed to call was, I purchased a new phone and it would not acknowledge passcode. Between all the different thing out there, this reader is small and slender; heck you can even get a smaller one. I like it! -HVAC MANAGING MEMBER.
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No
This company has the worst customer service. I don’t have time to deal with the constant issues with this platform. The staff doesn’t care if you go somewhere else. If I could do 0 stars I would. And I’m not the type to leave reviews.
App needs to be fixed
Several of us have been having problems for the last 2 months the app is not working and is useless.
Invoice/quote component fails
Credit card processing is great. However, the invoice/quote component does not. I get an error message every time. Support unable to resolve. Either fix the code or remove it from the app.
Love it!
Got it through my bank. Super Easy to set up. Can’t wait to use my device
Great app
Great app, very easy to use
Outdated software?
I finally went and got an old iPhone 8 fixed. New screen and battery just to be able to use the RP457 reader. I was told, after hours on with tech, that it wouldn’t work with X models but big update in Dec 19 will fix. February 2020. iPhone X nor 11 would Access. Sent emails begging them to forward to someone with an answer. But always sent back to call in. Deleted app. Plugged into lightning with audio. Went thru the steps and now works. You will know blue tooth works when it pops up a Pin. You hit Pair. A converge notification appears with that PIN number. Now we are golden.
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Worst customer Service Ever ripping off customers
They charge me $110 in the name of annual fee.I was never told about this annual fee when I got the account.Shady business tactics.when I called for refund , the rep said they are going to look into it. There is possibility of refund.
I asked to close the account and send me the confirmation at my business address.I was promised for refund and confirmation letter to be sent at office address.
Nothing happened.
I called back after one and a half month later.
I was told account was closed one and a half month ago.There will be no refunds.
I was not using the account for more than two years , nobody ever bothered why I am not processing the credit cards.
Because I was not happy with the services.
Their app is the worst app ever to use. Not user friendly at all.
It’s all fake promises in the beginning to get your business.
Nothing is ever delivered as promised.
If you want head ache and frustration a part of your already very busy day, please sign up with Elavon.
I asked to close the account and send me the confirmation at my business address.I was promised for refund and confirmation letter to be sent at office address.
Nothing happened.
I called back after one and a half month later.
I was told account was closed one and a half month ago.There will be no refunds.
I was not using the account for more than two years , nobody ever bothered why I am not processing the credit cards.
Because I was not happy with the services.
Their app is the worst app ever to use. Not user friendly at all.
It’s all fake promises in the beginning to get your business.
Nothing is ever delivered as promised.
If you want head ache and frustration a part of your already very busy day, please sign up with Elavon.
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Card reader updated and now it doesnt work
I had to update my card reader. It no longer recognizes swiped cards and i have to manually type them in which is costing me more money. I cant use half the features in the app that they claim they have. There is no “gratuity” option, for example. Its locked me out of my account on multiple occasions and tells me my passcode is incorrect when i try to type it in, and then forces me to change it. Im just frustrated and will be switching to Square.
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Not worth your time or money
I been getting random little -0.07 cents taken out my account through the year never thought much of it until now. Today I opened my account to see 195$ taken out of my account sure know that that is not the yearly fee. I think they have been stealing from my account.
Update please
Please update you systems to work with the new iOS. I don’t have the option to ask for gratuity’s anymore.
Unethical
This Company charged me hundreds of dollars because I did not fill out a tax form. The supervisor at US Bank who set me up with converge neglected to tell me about this form and after six or seven months of being charge $49 each month I contacted them and they were only willing to reimburse me a fraction of what I had been charged.
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Glitch after nov 2019 update
No way to enter gratuity is the app after iPhone update. FIX IT IMMEDIATELY!!!
Can’t see screen for gratuity
I got a new iPhone 7. The app doesn’t show the gratuity page. It was fine on my old phone (iPhone SE); however, with this phone, I can’t add the gratuity. I called customer support & they said it was a glitch in the app & are working on correcting it. Well, that was 5 days ago & nothing has been done. I need this for my job I deliver pizza and I rely on tips.
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Hi
That advice is working but every monthly fees 54.99 I hate that app I
It works good
I’m happy to say that it works well, is user-friendly and easy to use. However when I first got the app it totally sucked because it didn’t work 85% of the time at all. Phone connector for cc swipes was unreliable. I recommend the wireless keypad module that connects via Bluetooth. I haven’t had any problems for about a year now
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Easy to use
I used the square app before and it was just to expensive as a interchange rate. So I switched to converge it’s just as easy and costs a lot less.
