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Converge Mobile

Converge Mobile

by Elavon

30 ratings
49 reviews
💼 Business
💰 Finance
Free

Details

Released
November 30, 2015
Updated
August 6, 2024

Developer

Elavon
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Converge Mobile screenshot #1 for iPhone
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iphone
ipad
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❓5 answered
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📦w/o updates
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About

This app transforms your smartphone or tablet into a secure point-of-sale system. It allows businesses to accept various payment types, including chip cards and contactless payments, anywhere they operate. Features include automatic calculation of discounts, taxes, and tips, with options for digital or printed receipts.

✓Accept credit and debit cards
✓Process chip and contactless payments
✓Record cash transactions
✓Calculate discounts, taxes, and tips
✓Email or print customer receipts
✓Secure encrypted card reader support
Show original description

What users say about Converge Mobile

Reviews of Converge Mobile are mostly negative: the Finance app is rated 3.3/5 from 30 App Store ratings. What users like most: quick and easy to use, great for scaling businesses. Top complaints: frequent app crashes, poor customer service. Summarized from real user reviews.

Positive things

  • 🚀Quick and easy to use
  • 👍Great for scaling businesses
  • 💳Efficient credit card processing
  • 📱Mobile payment capability
  • 💻Web browser payment option
  • 💰Lower cost than competitors
  • ✅Works well for basic functions
  • ✨User-friendly interface
  • 🧾Can send receipts
  • 📈Sales history tracking
  • 🔄Can void transactions
  • ↔️Horizontal phone orientation for signature
  • 📶Works without Wi-Fi

Negative things

  • 🐛Frequent app crashes
  • ❌Poor customer service
  • 🚫Incompatible with newer iPhones (historically)
  • ⚠️Difficulty adding gratuity
  • 🔄Frequent login issues/re-entry
  • 🐌Slow processing times
  • 🎛️Clunky interface for certain features
  • 📉Unreliable card reader connection
  • ❓Lack of clear instructions/support
  • 💰Unexpected fees (annual fees)
  • 👎Not user-friendly for certain tasks
  • 📱Outdated software/app
  • ❌Missing features compared to competitors
  • ⚠️Manual entry required for swiped cards
  • 🔒Passcode issues/lockouts
  • 🐞Glitches after updates
  • 📉Card reader not recognizing swiped cards
  • 🚫No space bar for error correction
  • ⏳Long wait times for support
  • 📉App not working for extended periods
See all reviews

What's New in Converge Mobile

3.4.4

August 6, 2024

Link2500 v2 support for Canada

User reviews

Most RecentHighest RatedLowest Rated

Great App

Amazing. I love this app and how it can solve so many issues when it comes to scaling any business. You can download the app on your phone, setup different users with different permission, take payments on site or on a web browser. Great functionality and great company.
Word2bigbird999Word2bigbird999

Update botched a couple things…

I’ll delete this review once things have been fixed…

1) I can no longer copy/paste, this is super annoying having type in the same info twice.

2) when you make a mistake entering in numbers, there is no space bar to press on to move the cursor around. So difficult to get in and fix a mistake or missed number… maybe something can be done about this…?
Show more
MiWall81MiWall81

App needs developer work

Attempt to search for previous debit transactions and using spinner to enter start & end date range. App won’t go back in time further than 31 days.
dcypher64dcypher64

UNSURE WHY SO MANY BAD REVIEWS

So there’s a lot of poor reviews, I understand a lot are pretty old. Needless to say I think it’s quite phenomenal. I use a link/2500 it’s quick and easy. I have had a couple hiccups with signing in but, nothing tech couldn’t help. You wait on hold and get passed around but what corporation don’t you these days. Most my problems were fixable over YouTube or google. Only issue I had that I needed to call was, I purchased a new phone and it would not acknowledge passcode. Between all the different thing out there, this reader is small and slender; heck you can even get a smaller one. I like it! -HVAC MANAGING MEMBER.
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Ben Dover DailyBen Dover Daily

No

This company has the worst customer service. I don’t have time to deal with the constant issues with this platform. The staff doesn’t care if you go somewhere else. If I could do 0 stars I would. And I’m not the type to leave reviews.
pnwpwpnwpw
See 44 more reviews

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User experience

🐞

Reported Bugs

26 issues

Cannot copy/paste

Bug

No space bar for error correction

Bug

Search for debit transactions limited to 31 days

Bug

App crashes frequently

Bug

Card reader not connecting to iPhones

Bug

Gratiuty option not working/visible

Bug

App locks out users

Bug

Passcode incorrect when typing

Bug

App not recognizing swiped cards

Bug

Error message on invoice/quote component

Bug

App not working for months

Bug

Glitch after November 2019 update

Bug

Cannot add gratuity after iPhone update

Bug

Cannot see gratuity screen on new iPhones

Bug

App not working with new iOS versions

Bug

App not fitting iPhone X screen

Bug

New version not sending info to sale

Bug

App not accepting swiped cards

Bug

App processing without resolution

Bug

App not connecting with reader after iOS update

Bug

Constantly re-entering credentials

Bug

App failure rate with Bluetooth reader

Bug

Password not recognized, requires reinstall

Bug

Cannot checkout cart after adding items

Bug

App crashes using iPhone 7 Plus iOS 11.0.3

Bug

App not supporting iPhone 8

Bug
✨

Requested Features

14 requests

Fix copy/paste functionality

Feature

Add space bar for cursor movement

Feature

Allow searching debit transactions beyond 31 days

Feature

Improve gratuity option visibility and placement

Feature

Remember customer email addresses

Feature

List of commonly sold items for quick selection

Feature

Ability to reprint/resend receipts

Feature

Fit iPhone X screen

Feature

Add dedicated 'Invoice Number' section

Feature

Allow credit card on file via iPad

Feature

Add item categories on mobile

Feature

Make signature screen more prominent

Feature

Improve button placement on signing screen

Feature

Add gratuity option after payment selection

Feature

FAQ

What does Converge Mobile do?

Converge Mobile turns your smartphone or tablet into a secure and affordable point-of-sale system. It allows businesses to accept various payment methods, including credit and debit cards, chip cards, contactless payments, and cash, from virtually anywhere.

What are the key features of Converge Mobile?

Key features include accepting PIN debit and credit cards (mag stripe, chip, contactless like Apple Pay™), recording cash transactions, automatically calculating discounts and taxes, offering tips, and sending email or printed customer receipts. It also supports an encrypted chip card device for data protection.

Is Converge Mobile free to use?

The Converge Mobile application itself is free to download and use. However, to process payments, you will need to establish a customer account with Elavon, which may have associated setup costs and requires a card reader.

What devices is Converge Mobile compatible with?

Converge Mobile is designed to work on supported iOS devices. You can use an unlimited number of these devices with your account to process payments.

How do I get started with Converge Mobile?

Getting started involves establishing a customer account with Elavon (directly or through a partner) and obtaining a card reader. Once you have an account, download the free app, set a device passcode, and follow the setup instructions to begin taking payments.