Can’t even connect with drivers
I used to use cooee a lot when I way younger but now I can’t even connect with a single bus. I’ve tried re-download, refreshing. Nothing works. It’s better to walk to the nearest bus station at this point.
Horribly unreliable service
What was once such a great service has now become a benchmark of frustration!
None of their rides arrive on time - and even if you manage to choose a suitable time slot in advance, they ALWAYS move you at the last minute, giving you no choice but to book an expensive Uber instead! Infuriating experience, avoid at all costs
None of their rides arrive on time - and even if you manage to choose a suitable time slot in advance, they ALWAYS move you at the last minute, giving you no choice but to book an expensive Uber instead! Infuriating experience, avoid at all costs
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R Pillai
Cooee makes travelling very convenient and easy. Please have more service during peak hours.
The app is good but the service is getting worse
The service is getting worse day by day. The timings are so uncertain. You book the service and it may come 5-10 minutes early. You raise an issue about pickup point, timings, route.... No one listens.
Used to be good, now it’s bad
I’ve been a loyal customer of Cooee Bus Services for years, but I’m beyond disappointed with how far their standards have fallen. They used to be reliable, punctual, and professional, but now it’s a complete mess. Buses are consistently late or don’t show up at all, and the scheduling is chaotic—good luck planning your day around their unpredictable service.
To top it off, my recent experience with their driver, Antonio, was appalling. He was rude, dismissive, and drove recklessly, making passengers feel unsafe and disrespected. It’s clear there’s no accountability or care for customer satisfaction anymore. Cooee needs a serious overhaul if they want to regain their reputation. I’m switching to another service until things change.
To top it off, my recent experience with their driver, Antonio, was appalling. He was rude, dismissive, and drove recklessly, making passengers feel unsafe and disrespected. It’s clear there’s no accountability or care for customer satisfaction anymore. Cooee needs a serious overhaul if they want to regain their reputation. I’m switching to another service until things change.
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Cancel service
Not able to cancel services
Pick up locations becoming further and further
I use this app majority of my time, however lately it has become more and more unreliable. I have to walk much further to reach my bus and to sometimes ridiculous locations that are tucked away within a street.
Near to home service
During heavy rain, I was dropped at my home door step. Thanks to the driver.
Unreliable service
Never available when needed, never available during peak hours unreliable service. Never on time
Unreliable
Pickup time can be 15 minutes earlier or later than when you booked. Drop off time can be 20 minutes later than initially quoted.
During peak times the app does not work, takes 15-20 attempts to book a ride that is 30+ minutes away anyway. Once you hit “book” it can take 5 minutes to confirm you even booked a ride.
This service is a coin flip, it will either be a convenient way to get to the train station, or a frustrating nightmare that you cannot plan around. Please fix it.
During peak times the app does not work, takes 15-20 attempts to book a ride that is 30+ minutes away anyway. Once you hit “book” it can take 5 minutes to confirm you even booked a ride.
This service is a coin flip, it will either be a convenient way to get to the train station, or a frustrating nightmare that you cannot plan around. Please fix it.
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Great but has become worse
Pick up locations have become further and further away from house, which is very inconvenient, I guess with the increase demand of people now that is why
User friendly in all ways
Booking is easy (except peak time) , constant updates about the bus timings for pick up, price tags and e-receipt provided for reach trip.
Great service in the peak
I had a great driver this morning who made the journey very pleasant..
Frustrated passenger
I am finding it increasingly difficult to get a bus early in the morning 6:15-6:30am.
When I can get a bus my pick up has changed making the pick up point much further away, but usually I cannot get a bus as the waiting time is between 15-30 minutes, and invariably I end up walking.
The service up until a few months ago was a lot better so not sure what has changed in this time but you are certainly making it as hard as possible to keep my custom.
On the plus side your drivers are great. All very friendly and punctual team.
When I can get a bus my pick up has changed making the pick up point much further away, but usually I cannot get a bus as the waiting time is between 15-30 minutes, and invariably I end up walking.
The service up until a few months ago was a lot better so not sure what has changed in this time but you are certainly making it as hard as possible to keep my custom.
On the plus side your drivers are great. All very friendly and punctual team.
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Great service
This is a wonderful service.
Good but needs improvement
Cooee is a great way to travel. I use it almost everyday but there is one problem. The bus I book is always for 30 mins and it takes a really long time.
Saved my morning
When I missed the train at Schofields station.
This was the best alternative for me to take metro. I only wish it could widen the service area, thanks.
This was the best alternative for me to take metro. I only wish it could widen the service area, thanks.
So convenient and easy to use
When you don’t have to wait for ages and can get to your destination at a reasonable time, Cooee buses are a perfect solution for a crowded area like Schofields where parking at the station is limited.
New update is really inconvenient....
Cooee has just made a new update which REMOVES the estimated time of arrival until you are already on the bus. How are users meant to know when to cancel and just book an Uber? You may think I am being extreme, bu Cooee is like almost always a 20-40 minute delay... I understand peak hours, and traffic but there has just got to be a better way.... It's really disappointing to see that there has been a downgrade.
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Convenience for the commuters
Cooee bus is really convenient for the general public commuters who can’t get to a public transport station in their own car. The Cooee bus picks you up from door and drops you off the station. Same lift after work. It saves you time and effort to find a lift yourself and the cost is very low. The only downside is that during the rush hour there may be less services due to high demand. So plan ahead and book the bus earlier is the key.
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