Coop supermarket User Reviews

Name: Coop supermarket
Rating: 4.7081 (877 reviews)

Coop supermarket

Coop

🍔 Food & Drink

🛍️ Shopping

What users say

Summarized from real user reviews of Coop supermarket. Based on 877 reviews and a 4.7/5 average, it highlights the 3 positives and 3 negatives reviewers mention most about this Shopping app.

Positive things

👍Friendly and helpful staff
🚀Convenient online ordering
💡Useful shopping list feature

Negative things

🐛Buggy app with frequent crashes
🤔Confusing settings and notifications
⏱️Slow and unresponsive app performance

Top reviews

Most Recent Highest Rated Lowest Rated

Convenient but sacrifice quality

I shop at coop online for the convenience. The app is easy to use. But the fruits and vegetables your receive can be a hit or miss. You will receive at least some items online they wouldn’t be able to sell in store. e.g. tiny mushrooms, small eggs when they should be large, sometime half rotted fruits

My shop has no stop

4 months ago

Response from developer

May we kindly ask you to contact our customer service directly in this case: online at https://www.coop.ch/en/company/contact/contact.html or by phone at 0848 888 444 (Monday to Friday from 8:00 am to 6:00 pm, Saturday from 8:00 am to 4:00 pm). Thank you very much. Your Coop Team

Miserabel

Aktionen und Bons komplett unübersichtlich. Einstellungen zu Push Nachrichten werden von der App ignoriert, ich will nur den Aktionsalarm und erhalte trotzdem laufend andere Nachrichten. Beim Drücken auf eine Push Meldung kommt man nicht zum entsprechenden Content in der App

gantenbeyn

a year ago

Response from developer

Dürfen wir dich bitten, dich in diesem Fall direkt an den Kundendienst zu wenden: Online über www.coop.ch/kontakt oder telefonisch unter 0848 888 444 (Mo bis Fr von 08.00 – 18.00 Uhr, Sa von 08:00 bis 16:00 Uhr). Bitte gib dabei dabei auch gleich dein Gerät, Betriebssystem und die App-Version an. Vielen Dank.- Dein Coop-Team

What a mess

Food on floor at the entrance to the building. I like germs and beeing treated like a pig!

Warst

a year ago

Problem!

I have been buying Coop online groceries for over four years. The last two times it does not matter what I am trying to find on the site it is stuck on the fruit category. I have completely shut down my iPad and that did not fix the problem.I can’t order anything! This is really frustrating!

gattoviola

2 years ago

Response from developer

For this, please contact our Customer Service directly: online at www.coop.ch/contact or by phone at 0848 888 444 (Monday to Saturday from 8:00 am to 8:00 pm). Please provide the device used, the operating system, and the app version. We thank you in advance. Your Coop-Team

My COOP

Why should I go anywhere else?
I know the quality I‘m getting and the service.
It’s my local COOP, 2 minutes from my house.
The fresh orange juice is delicious and cheap.
I know almost every employee and they are all so friendly and helpful.
I give COOP Via dal Bain st Moritz and Pontresina a ten!!!!!!
Thank you xx

St. Moritzer

2 years ago

Why do you like eating ?

What will you become if you do not eat ?

What makes you wanna eat and why you think you need to eat ?

Have you ever thought of the reason why you were born and grow older and older ?

Because you eat

19352 shoes

3 years ago

Response from developer

Thank you for your feedback. Could you perhaps explain your request in more detail? Your Coop team

Why do you like eating ?

Please explain

19352 shoes

3 years ago

Response from developer

Thank you for your feedback. Could you perhaps explain your request in more detail? Your Coop team

……

yq124

3 years ago

Response from developer

Unfortunately, we are not quite sure what you mean. Could you please clarify? Thanks in advance. Your Coop Team

Racial Discrimination

……

yq124

3 years ago

Shopping list update fail

Since the new update, my shopping list refuses to load both in the app and the website. Also, now when I click the 'add to shopping list' button, I no longer have the option to select which specific shopping list. As a result, the shopping list feature is entirely unusable since the update.

018468379

3 years ago

Slow, clunky, often stops working

I prefer Coop products but order more from other stores as the App is too painful to use. It’s ridiculous how bad it is given the size and profitability of Coop.

S M Q

3 years ago

Response from developer

Can you try to reset the app? Tap on "More" > "Legal" > "Site notice" > "Additional information about the app" > "App reset". If this still doesn't help please get in touch with our customer service. You can reach them via www.coop.ch/kontakt or by phone 0848 888 444, Monday to Saturday from 08.00 - 20.00, stating the device, operating system and app version. Many thanks in advance. Your Coop Team

Bring back Apple Watch support

I used to enjoy not having to pull out my phone and be able to scan my card.

abalooshi

3 years ago

About shopping at coop.

I am a client of coop at a regular basis. Me and my family have to shop at coop 2/3 times a week. We go to coop city as well. Buying anything from coop is a very good experience for all of us . Sometimes, it happens; if I don’t find any products, I just ask sell’s person. I have got always nice experience in reply. Shopping at coop is like spending time happily at some beautiful place. I always thanks to coop for their performance.
Rupa Roy. Geneva.

Rupa Roy.

4 years ago

Response from developer

We are very pleased to hear that customers are satisfied with our product range, the store layout, and staff members. Of course positive feedback is very welcome and confirms the goals that Coop has set itself. We trust you will find our products and concepts to your full satisfaction in future.

Need quick access to Supercard as a widget

See above

sweeneki

4 years ago

Bien organisé et facile à utiliser

Je suis un nouvel utilisateur de l'application Coop et je la trouve très facile à utiliser. Il est intuitif et offre de nombreuses options utiles comme des listes. Il existe des applications distinctes pour Supercard et Passe Benne, mais si vous connaissez bien l'application principale, vous pouvez tout faire.

MichaelMcComb

4 years ago

Slow & not responding

The app is often very slow - constantly circling

juju illini

5 years ago

Response from developer

We are aware of the problem and are working on a solution.

Login doesn’t support password autofill

Can’t login to this app, because I have a autogenerated password stored in my Keychain. This is the only app that doesn’t support keychain passwords.

t8robot

5 years ago

Response from developer

Hello, the app allow access to Keychain. Do you not see this option?

Bad service

You cannot edit your order after submitted, even with two days until the delivery day. You also must order A LOT of food before delivery is possible!

gfitz33

6 years ago

Does not synchronize data and fail sending password reset info

Would have given no star at all because cant even get to the renewed app. Have inquired but was no useful advice offered either so cant use it. Pity as I did use the older version before...

getbacktoshape

6 years ago

No app support for ipad

Oh dear. It’s ok. Not that much different. Unless you are elderly or have poor eyesight then you’re going to struggle as it’s iphone only. No allowance made for iPad users. (Not that the old ipad app was that good!)

I guess they’re forcing all those users onto lap/desktops.
Strange really, I thought modern app development was better.

Simondp