Cordial Systems

Cordial Systems

EMS Operations Platform

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Details

  • Released
  • Updated
  • July 24, 2026
  • September 8, 2026

Features

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About

Cordial is the field companion to the Cordial Systems operations platform, giving EMS and public safety crews one secure place to complete daily readiness work, document what happens on shift, and keep their agency audit-ready — from a phone or iPad. Crews handle their day-to-day operational and compliance tasks in one app, and administrators get the oversight and reporting they need to run the agency. Everything is organized by role, so people see what's relevant to them. Access is granted by your agency. Cordial is licensed to EMS agencies, ambulance services, fire districts, and public safety organizations; your administrator issues your credentials. Cordial holds operational and compliance records, not patient care reports, with guardrails that discourage entering protected health information. Sign-in is protected by your agency access code, your password, and a personal PIN, with Face ID to unlock a saved session. Requires an active agency account and a subscription held by your agency.
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What's New in Cordial Systems

2.0

September 8, 2026

The nearest open door. A crew that cannot make its destination now gets the closest emergency departments to where they are standing, a phone number for each, and one tap to start navigating. A map shows which direction each one lies in, and your administrators are told when a crew diverts. Resource availability on the phone. Read what every agency and hospital in your state, region or area has reported, and file your own daily status without finding a computer. The form opens on what you reported last with anything unchanged folded away, so most days you change the one number that moved and file it. Ask the region for what you need. An event on the resource board is a request for resources now, rather than a question. Say what you need and how many — four ALS units, two engines, a hazmat team — and every agency on the roster is asked at once. They commit what they can send, and the number still needed comes down as those commitments land, so you are watching one number reach zero instead of doing arithmetic. You can see who is bringing what, by name, and an agency with nothing to spare can say so in one tap instead of being chased. The schedule is a calendar. My Schedule and the Full Schedule both open on a month grid, with Week and List a tap away, and they no longer stop six weeks out — a shift published for the spring is reachable now. Each day says how many people are on. Administrators can put a shift on the schedule. Add, edit, publish or delete a shift from the phone, from beside the day it acts on. Page your own crew from your phone. An administrator standing in a bay can now write and send an agency alert, the same one the website sends. Recording a dose is one tap from anywhere in Controlled Substances. An Administer button sits over the list on every tab. It asks which unit, then which vial, and every dose now records the authority it was given under — standing, verbal or written order — and the clinician who gave it. Counting is per medication, not per vial. Twenty vials of the same drug is one line and one number you enter yourself, rather than twenty identical rows. A restock has to be walked before it can be filed, and opening a box to draw a dose always asks for the new seal tag. Your agency dashboard shows shape, not just totals. Eight charts covering how much you are doing, whether it is getting harder, what crews decided, where they are going and when it happens. Announcements you cannot miss. A notice from Cordial Systems now appears once, on screen, and can be scheduled to land on a morning you will read it. More on screen at home. The home board carries more of your modules in the same space. State time questions are asked properly. A dispatch time is a time picker and the dispatch-to-bed interval is a number, seeded from the road route and yours to overwrite. Fixed: a notification tapped from the lock screen while the app was closed opened the app but went nowhere. It takes you to the notification now.

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