Confidence & Outstanding Performance
Cornerstone Bank gives me the high quality banking services I expect, and they do it with the very best business professionalism I have not found anywhere else. Love them, their business ethic and integrity! I truly have peace of mind with Cornerstone Bank!
Slow
App is very slow
So sad
This bank is has ruined Athol Savings bank. Extremely difficult to call customer service, long hold times, not enough staff. I was told by one of the service workers, “Well everyone is calling at the same time.” One time I called in I was 179, the next time 127. Very disappointed
Lynnette Lanciault
Always great customer service!! Tellers are Awesome!!
Awful app
This app is very difficult to read. It doesn’t tell you where your debits where it only tells you the town not the store or establishment. It takes forever to go from one page to another. I’m very disappointed that Athol merged with Cornerstone.
Cornerstone Bank App
The app is just really slow and clunky. The online check deposit doesn’t work well and logging into the app itself is complicated. The ASB app was much better than cornerstones, too bad they merged.
Not a Fan
I’m new to Cornerstone having been carried over from the late Athol Savings Bank. The transfer experience was difficult. I found the instructions difficult to follow as the example of how to enter data such as DOB did not exactly match the format on the re-registration screen.
When I called for help I learned I was 117 in line with no anticipated wait time given.
The bank staff was helpful but there was a line of about 8 people. They advised me to skip the app and go on from my browser.
I have since tried using my laptop instead of my iPhone for online banking which is easier.
I miss the Athol Savings account capability for assigning a nickname to a credit card account. It worked well so I only had to use the name of the store without needing to know which bank handled their credit card.
I heard one former Athol Savings customer say staff advised him to replace his 3 year old phone for online banking. That seems scary to me but I have no reason to think he was lying.
I happen to use more than one local bank. They merged a few years ago. I don’t recall having any inconvenience as a result so I was surprised this transaction has been so fraught with difficulties.
I think I have my Cornerstone banking affairs straightened out now but if there are more difficulties, I will have to consider undertaking the time consuming effort required to transfer the bulk of my banking activity elsewhere.
Thank you for caring enough to ask my opinion though I doubt there is anything to be done about it now.
When I called for help I learned I was 117 in line with no anticipated wait time given.
The bank staff was helpful but there was a line of about 8 people. They advised me to skip the app and go on from my browser.
I have since tried using my laptop instead of my iPhone for online banking which is easier.
I miss the Athol Savings account capability for assigning a nickname to a credit card account. It worked well so I only had to use the name of the store without needing to know which bank handled their credit card.
I heard one former Athol Savings customer say staff advised him to replace his 3 year old phone for online banking. That seems scary to me but I have no reason to think he was lying.
I happen to use more than one local bank. They merged a few years ago. I don’t recall having any inconvenience as a result so I was surprised this transaction has been so fraught with difficulties.
I think I have my Cornerstone banking affairs straightened out now but if there are more difficulties, I will have to consider undertaking the time consuming effort required to transfer the bulk of my banking activity elsewhere.
Thank you for caring enough to ask my opinion though I doubt there is anything to be done about it now.
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Garbage
Switching over from ASB and won’t let anyone log in, garbage
Good bank, horrible app
The app takes centuries to load, and only loads 3/4 of the time. Very buggy and roughly designed app, feels outdated. After the merge with athol savings app, it stopped letting me log in completely and i’ll have to make my now 5th call to customer service over login issues.
Amazing bank!
So happy I made the Seth to cornerstone
Ease of system
Ease of system is not good
The app is terrible
The app only loads about half the time I try and use it. The bank itself is fine but they need to work on the app
It’s been great!
Great customer service, professional and efficient in handling problems. Also my branch has been very welcoming and friendly. Good job Sturbridge!👍
Cornerstone Bank
I’ve banked with Cornerstone for many years and throughout all of their mergers. They continue to be such an awesome bank. I love all the products and services they offer!
Confidence & Outstanding Performance
Cornerstone Bank provides the high quality banking services I expect, and they do it with the best business professionalism I have not found anywhere else. Love them, their business ethic and integrity! I have peace of mind.
Easy
Easy to use. My dog enjoys it too
Useful yet unstable
Very useful, well put together app, however it has login issues ~10% of the time you open it. When you try logging in, it will act as if you are entering the incorrect password. You are forced to reset it, which requires sending a verification code to your phone as part of the process. Half the time, this code takes hours to go through if it never does, half the time it’s instant and you are able to reset your password (thankfully, you are able to reset it to what is was before.) When all else fails you can always call customer service to have your password reset, wich always works until the next time, then you must repeat the process. Unfortunately, closing & reopening the app/resetting your device doesn’t work
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Highly recommend using
Everything I need to do with my accounts is accessible here in a few simple steps. The app is very easy to use. I get what I need done by mainly this app. Thank you
Love Cornerstone
Cornerstone Bank has always been amazing to the customers and the community. I love the App and find it very user friendly.
Very unstable
It has a hard time logging in most of the time.
