Takes so long to find kid’s location
Sadly I have to update my review after spending 10 mins trying to locate my child’s location yet again (and no calls going through either and yes I am connected to WiFi). The connectivity is a major pain point and tracking location is 95% of the entire purpose of the watch. It does not instill confidence in me that I will be able to quickly and easily track my child when they’re walking or biking somewhere. Please improve this soon!!
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DO NOT DOWNLOAD!!
***UPDATE I’ve requested cancellation of the monthly subscription 3 times with no response. DO NOT MAKE THE SAME MISTAKE I DID. DO NOT BUY**** Absolute waste of money! I pay for their useless monthly cellular service, which takes forever to locate my kid wearing the watch on the rare occasion it works. The whole point of the watch is to track my kid, but it will not locate 95% of the time. It constantly says to restart the watch to restore the connection, which it does not do. DO NOT BUY! For a few dollars more, you can get a cellular Apple Watch and save money on the cellular service plan.
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Awful
I don’t usually write reviews. But this app and service has truly been awful. I’ve been unable to edit or control school mode for months.
Too slow
So far I’m not loving it. It takes so long to find a location on my kiddo and lately it’s been giving me incorrect locations which then freaks me out prompting me to panic & try and call her then 2 or 3 more times trying to locate on the app it corrects itself. It’s incredibly slow and gives incorrect information a lot. I wish the safe zone feature was much more customizable as well.
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Tracking Issues
Always has difficulty locating my son and is rarely accurate of when he actually leaves and enters the home.
Watch is great, app experience terrible
Constant errors, bad UX and a parent portal that is web based and not even part of the app. I love the Cosmo but please tell me you’ll improve this app experience.
I love it
It’s great, I have one right now it’s really great the only bad thing is that sometimes when my mom sends me a text I don’t get her text and when she tracks me it’s wrong
No
Is basically a cheap wrap around for the parent portal website and no matter what you do (YES, WE HAVE MADE AN EMAIL) the website constantly tells you “email not found”. App, website and watch are therefore unusable
The worst
This watch is a piece of junk . My son can call and text but isn’t able to receive calls or texts . I can only track him . We will be buying him an apple watch it’s cheaper through our phone services . Don’t waste your time or money on this watch or service .
Horrible service and company
We had for two weeks before requesting a return on everything. The calls didn’t go through most of the time and would say, the call could not be completed and to try again later. The tracking was always off if it loaded at all. The battery died within a few hours without doing anything on the watch, including calls, texts, games. The company has been a nightmare to work with for a refund and charges return fees if approved. Wish we picked a different watch like Bark.
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mad
because every single time we try doing it it keeps on doing something wrong
Ok
So the app is fine. But the activation of the watch took several hours to complete and they don’t notify you when or if it has happened so it leaves you guessing as you try to figure out why the watch isn’t working. Also I wasn’t getting the 2FA emails for several hours either so I couldn’t login to figure out what was going on.
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Basic kids phone watch
To sum up, we are glad as this option as a first “phone” watch for our teen since we are prefer not to give a screen or personal device until older. It does the job, we can get a hold of each other. Sometimes the location of slightly off, which has definitely freaks me out, saying she is a little further away 🤯😱.
Also, definitely a few steps to do everything for safety reasons. A few extra features would be nice like the tiny text letters. But overall it’s worth the price and does the job.
Also, definitely a few steps to do everything for safety reasons. A few extra features would be nice like the tiny text letters. But overall it’s worth the price and does the job.
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Needs Work!
I was invited to become one of my grandson’s guardians. It only offered parent sign up and would have made me the primary contact. Also would not recognize my password despite having the correct number of letters and numbers in the password.
Great first watch
We have had this for about a month and no problems have come up. It works well, and was very intuitive for my child. It does exactly what is says
As far as blocking numbers and has been completely reliable with GPS, texting and calling. I do recommend.
As far as blocking numbers and has been completely reliable with GPS, texting and calling. I do recommend.
Poor battery life, can’t hear calls
Considering it only lasts a day, even when it’s not constantly updating is infuriating. So if my kid gets lost, I better find him fast because this watch will die in less than 24 hours at a full charge. I can barely hear calls, thank goodness for texting otherwise it’d be useless. The location is not very accurate either. It often puts him at a completely different house than where he’s at. We are currently at home and his watch says he is 3 full houses down, sometimes it’s an entire block off. Doesn’t give me a great deal of confidence. I tell other moms to pick a different brand.
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Kids watch
Works well for texting and phone calls but because my spouse is the primary contact, I am not able to start active tracking and the passive tracker updates rarely.
No regrets!
Cosmo: Mission Control is an excellent app that adds real value to the Cosmo JrTrack 5 watch. We’re very glad we purchased the Cosmo JrTrack 5 watch, and we absolutely do not regret choosing the prepaid 2-year plan. It has been a great experience overall and well worth it!!
Great first smart watch for kids
The Cosmo watches and Mission Control app are working great for our family. The app makes it easy to add approved contacts, set up focus mode for during school hours and track our kids location using gps. The watches have just enough features to make them useful and interesting for our 10 year old twins, and are a perfect stepping stone towards the coveted smart phones they someday hope to own.
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Good kids smartwatch/tracker
The Cosmo watch and app give me peace of mind by allowing my child to have some independence as he grows, while still letting me track his location and communicate when needed. The texting feature works well, though the call quality could be improved. Overall, we are happy with Cosmo.
