Surveys section cannot be found
There’s supposed to be a Surveys section that members need to complete each month of maintain eligibility. But alas, it doesn’t seem visible to anyone. I switched over to this provider hoping it would be better but so far, it’s not.
Terrible
The app works half the time, and most the time I can’t see claims or search doctors.
Worst app
The worst app with the worst customer service in trouble shooting. Do not recommend any GigCare insurance plan. The savings is not worth the hassle
Possibly the worst app ever
Could not be more frustrating and less helpful.
Literally like they are trying to piss us off.
Literally like they are trying to piss us off.
Terrible App
Nothing on this app works. I have tried to contact support multiple times with no success.
Terrible
The app frequently has glitches even after updates and re-installing, little to no information about my account. Zero claims are listed and no access to current deductible information.
Ridiculously bad
I already carry my insurance card with me, so I don’t need an app for that, but that might be helpful for those that don’t. The one thing I wish it would do it can’t do, which is to find a provider. Error message every time. If I didn’t need to take the monthly survey, I would delete it.
Missing key info/Update!
Update: STILL missing Deductible and OOP numbers, which are super important to know. I’ve had this for 3 years now, and it’s never showed all the info properly. Claims are listed, but there are no PDFs for details. Digital insurance card now shows up. / The app looks good, but for me it’s missing the key info, such as insurance card and claims. That’s the main reason to use the app….but it’s missing.
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Useless
Never can get access even with correct login information. Useless junk
Worst
I don’t understand what this app is supposed to do? It doesn’t show any claims, can’t find any of the information the “preview” shows. I am unable to logon to the desktop version.
So many bugs
You can’t actually complete any surveys. No Face ID.
Doesn’t work half the time
The find a provider portion of this app never works. Even with facial recognition, you still need to enter a username and password, which is redundant. Half the time the survey isn’t available in the app to be taken.
Lacks functionality
Doesn’t provide any useful information other than displaying your id card and to search for an in network provider. Does not provide any information regarding deductible remaining or max out of pocket remaining.
Issues
All I can say is
Thumbs down 👎🏻
Thumbs down 👎🏻
Worst app I’ve ever used
Monthly threatening emails that using the app and completing their surveys is mandatory or your coverage may be denied - Then the app rarely works. More glitches and failures than I’ve ever experienced in an app.
Works one in Five times
App is unstable and only works sometimes. If you had to rely on it for something important - like healthcare benefits then you’d be in trouble.
The worst app I’ve ever seen
This app is almost always down, stuck on a timeout screen, repeatedly requiring a password change before being able to enter the site. Any inquiries or requests for help or anything else pertaining to it have gone answered. I’m forced to use this app because it’s a part of our insurance but if that was not the case, I’d NEVER use it, let alone recommend it. In response to an auto-generated, mass email that I received today, I just went to the Covered 365 app to log in and was greeted with another “change password” message. When I attempted to do this, I immediately received a “time idled out” message even though it had only been about 20 seconds. I updated the app but that didn’t work. I once again deleted the app and all of the info hoping that might help, but no. Once I reloaded/reinstalled it, it wouldn’t load at all. Ridiculous. If a company is going to have an app, you would think they would want it to work. Which, perhaps, the Covered 365 app or whomever is responsible for it doesn’t seem to care about which is reflected in their hundreds of negative reviews and overall 1.2 star rating online.
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Basically Useless
Not helpful, no access to medical care except a phone number to call (no telemedicine which is absolutely basic with any other health plan), and non functioning about 75% of the time.
By far the worst app I’ve ever used
From one minute to the max, that app doesn’t open, not user-friendly, absolutely unacceptable for a medical provider.
Almost pointless
This app shows almost nothing about what is happening in my account. You can’t even see information on deductibles or the amount of out of pocket cash you’ve paid. The only thing it shows is the surveys that you need to do. They have just recently shown a couple of lines of information on claims but the rest is blank. I went 2.5 months overdue on one of my medications before it was finally approved. They are next to impossible to get ahold of on the phone.
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