Extra charges
I got my first bill 7 days after activation and it was already showing as past due. They are making you pre and post pay. They also charged me for a technician and I never ordered one and one never came. I set up my own internet. They are robbing people blind.
Always something to raise your bill
When you’re forced to only have Cox communications, they take advantage of it from my point of view. They love to charge you for this and that and every little bitty thing. They do not tell you that your Internet has gone up until you find it out on your bill. It’s very poor Customer Service and also bad practices for a company who were forced to use if we are not in an area where others can be provided
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Thank god they are being taken over by spectrum!
Hopefully we will get WiFi 7 and decent WiFi coverage speeds and prices. If not switching to Gfiber!
Billing/Payments
Cox is way too expensive for what you receive. Debating on switching to a different carrier.
Services
Cox had gone down hill!! I pay way to much and the internet service is horrible!!
$160+ a Month for Internet Is Unacceptable
I have been a loyal customer for years, and I am extremely disappointed with how much my internet bill has increased. When I first signed up, I was paying around $50 a month. I completely understand that promotional pricing ends and that the cost may increase after the first 12 months, but paying over $160 a month for internet alone is ridiculous.
I have contacted customer service trying to lower my bill, only to be told that the way to get a better price is to add or purchase additional products and services. How does spending even more money help a longtime customer who is specifically calling because their bill is already too high?
You would think customer loyalty would count for something. Instead, it feels like better deals are offered to new customers while those of us who have stayed for years are expected to continue paying more and more.
At this point, I am seriously considering finding another provider—or simply going without internet—because I cannot justify paying $160+ a month for internet service. There should be affordable options and loyalty discounts for customers who have supported your company for years without requiring them to buy additional products they don’t want or need.
This is incredibly frustrating and a terrible way to reward customer loyalty.
I have contacted customer service trying to lower my bill, only to be told that the way to get a better price is to add or purchase additional products and services. How does spending even more money help a longtime customer who is specifically calling because their bill is already too high?
You would think customer loyalty would count for something. Instead, it feels like better deals are offered to new customers while those of us who have stayed for years are expected to continue paying more and more.
At this point, I am seriously considering finding another provider—or simply going without internet—because I cannot justify paying $160+ a month for internet service. There should be affordable options and loyalty discounts for customers who have supported your company for years without requiring them to buy additional products they don’t want or need.
This is incredibly frustrating and a terrible way to reward customer loyalty.
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Billing
Terrible
No connection
Our connection doesn’t work, we can’t get anyone out here to fix it, and they make it veryyyyy difficult to cancel.
Worst service ever
Worst service I’ve ever had in my life. I’ve given tens of thousands of dollars, I’ve paid every loan I’ve ever received and yet all my payments have continued to go up for basic services and not only that, I can’t get approved for a new phone for some reason. I paid the last loan for 1500 off in less than a year. Not too mention the tens of thousands for home WiFi and regular phone bill for 5 years! This place is an absolute joke!
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False advertising
I got Cox cable thinking I will be paying 60 dollars a month. Not true I’ve beenapaying way over 100 dollars a month for just WiFi.
Terrible service
Internet constantly turns off when I really need it. I can’t use it too long cause it’ll shut off. Problem has been like this for 2 years already. I’m about to switch service and I’m getting charged so much for not even using it
Service sucks
And over priced
Too many outages
I didn’t have any problems at first but once I moved across town the outages became ridiculous and lasted for hours.
Cox cable
I’ve had Cox cable for over 10 years. Never had a problem that wasn’t fixed instantly!! I love Cox Cable ❤️
Broadcast
Several channels always pause and restart. This should not happen on cable services.
Friendly
They always work with you!
Newest update is asinine!
I’m trying to log into my Cox account to pay a bill. It’s making me recreate another user id. I have made the most complicated user id ever and it said it was taken which no doubt it was not. Please fix this issue.
Terrible service.
Cox cable is a terribly inconsistent service. The customer service is lacking, the service itself constantly interrupts, delays or otherwise freezes. I’ve called them to fix problems, I’ve run new hardware, placed it in different areas and utilized every opportunity to fix this continuously frustrating problem. I’m canceling my service and going with another company.
Cox is a joke and these cable territories is absolutely ridiculous.
I’m out.
Cox is a joke and these cable territories is absolutely ridiculous.
I’m out.
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Works poorly
The price keeps going up every month! The service stays the same or get worse
Overpriced
Way too expensive for what you get
