CozyWallet User Reviews

Customer Experience

Positive experience58.3% of reviews
Neutral5.0% of reviews
Negative experience36.7% of reviews

~ Based on 60 written reviews from the US App Store.

What users say

Is CozyWallet Safe?

CozyWallet appears safe based on user ratings. AppsHunter Safety Score for CozyWallet is 98/100.

This assessment is based on 2,475 user ratings, with an App Store average of 4.9/5.

Safety Analysis

97.1% of ratings point to a safe experience
1.3% of ratings suggest some concerns
1.7% of ratings point to a risky experience

~ Based on 2,475 App Store ratings for CozyWallet.

Is CozyWallet Legit?

CozyWallet appears legitimate, with a few gaps. AppsHunter Legitimacy Score for CozyWallet is 65/100.

Based on 65 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Best wallet ever

Cozywallet is best because it’s very easy to use. Simple one app to offer all the features which anybody needs. On top of that they have many useful tools to make your life easier.

Fake

It requires you to signup and login, which means its AppStore claim the “no data is collected” is a lie, and also it’s not decentralized as it claims. Beware of this wallet; they can spy on your activity based on your email and other personal info.

Response from developer

Hello. CozyWallet is a custodial wallet, so an email signup is a standard requirement to secure and recover your account. This does not mean we track or 'spy' on your private activities; we strictly respect and protect user privacy according to our policy. For any questions regarding our data guidelines, please contact support@cwallet.com.

🙏ถึงที่หมายอย่าลืมที่มา🫶

เวลาเยี่ยวยาทุกสิ่ง แต่การยอมรับความจริง รักษาทุกอย่าง 🫆

Can’t buy crypto

Every time I need to buy currency, I need to contact support to get enhance verification, and at the end I need to ask a friend to buy it for me and then transfer it to my account because cozy wallet takes a long time to fix the issue, this is my 3rd time trying to buy and it doesn’t let me. It is time to start looking for other app!
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Response from developer

We sincerely apologize for the frustration with buying or selling. To ensure fund safety and regulatory compliance, strict identity verification (KYC) is required for these kinds of purchases, as detailed in our Help Center. Please email your account details to support@cwallet.com so our team can expedite your enhanced verification immediately.

良い

今の所不便に思うことは特にない。普通に使いやすいと思う。kycも早いし

Froud

Froud

Ordering of gift card

I order a gift card and i was debited but i do not receive what i order for

Response from developer

We sincerely apologize for the inconvenience. We completely understand your frustration regarding the deducted funds. To help us investigate exactly what happened with your gift card, please contact us at support@cwallet.com and include your order ID. Our team will look into the issue and help you get this resolved!

不支持中国大陆kyc

This app doesn't support KYC verification for mainland China, but they won't remove the option for that region either

Response from developer

We sincerely apologize for the confusion and frustration this has caused. Due to regulatory compliance, we currently do not support KYC verification for mainland China. We completely agree with your point about the region still being listed in the app, and we have forwarded this feedback to our product team to update the interface and prevent further misunderstandings. If you need any assistance, please contact us at support@cwallet.com.

詐欺アプリ

入金したのに反映しません
問い合わせも無反応
詐欺アプリです注意してください

Excellent

Excellent application enjoy it so much!!

They take your money and never return it

I sold usdt through cozy wallet and I never received my money. Worst customer service!

Response from developer

We sincerely apologize for the issue with your order. To help us investigate and resolve this immediately, please send your order ID and relevant screenshots to support@cwallet.com. We are here to help!

How I Sent Money To Prophetess Barbara’s Cozy Wallet

Thank you 🙏🏾

無責任の恐怖

2000ドルを自身のアカウントに送金したものの反映されてない。サポートはあらゆる理由をつけては時間を伸ばし、最後には無視されてます。新しく問題を申請すると返信は来ましたがKYCなど同じ作業を繰り返しやれと言っています。後悔しますので日本の方は利用しない方が良い。

Holy Smokes

Definitely one of the best wallets I’ve ever used. The Futures tab has interesting “games” Market Battle is my favorite.

Lonnie

Cards

Scam do not waste time or money

I’d give zero stars if I could. They lie they lie and lie some more. Referrals forget about it. Customer support they say to you “not our problem” they like to solve customers problems by sending screenshots of instructions. My nephew’s parrot could create a better app. Shame on you

Response from developer

We sincerely apologize for your frustrating experience with our support and referral program. We want to make this right. Please email the details of your issue directly to support@cwallet.com so our senior team can investigate and resolve this for you. We love and respect your parrot, little cutie lets join CC 🌷

Cool!

Fast and easy transfer

Great app but no longer easy to report bugs

Update: thanks for the reply and email. Will do. I’ll await any new updates to the app for the notifications.

I use to be able to submit a form to report bugs. Now I have to deal with the AI support who can’t report bugs or live support who refuses to send a bug reported to the tech team.

I’ll try to report one for now.

Please add a notification option in settings that also allows us to turn off of new coin announcements.
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Response from developer

We apologize for the inconvenience. We are currently developing a Bug Report page and optimizing notification settings to let you filter specific alerts. In the meantime, please contact support@cwallet.com for bug reports. Thank you!

Scam app

This app was nothing but trouble from the download on. It acted like I already had an account and notified me that someone tried logging in on another device, in another city, 8 hrs into the future! Deleting and never returning. Feels like I tapped into a scam ring! BEWARE!!!

Response from developer

Sorry for the inconvenience. We understand your feelings, but this is likely a technical misunderstanding, not a scam. Please contact support@cwallet.com so we can verify the specific logs for you.

Great app but no longer easy to report bugs

I use to be able to submit a form to report bugs. Now I have to deal with the AI support who can’t report bugs or live support who refuses to send a bug reported to the tech team.

I’ll try to report one for now.

Please add a notification option in settings that also allows us to turn off of new coin announcements.
Show more

Response from developer

We apologize for the inconvenience. We are currently developing a Bug Report page and optimizing notification settings to let you filter specific alerts. In the meantime, please contact support@cwallet.com for bug reports. Thank you!