This app allows users to order food from a wide variety of restaurants and shop for groceries and other essentials from supermarkets. It offers features like group orders, split payments, and integration with loyalty programs for exclusive benefits and discounts.
What We Love
- π― Wide variety of restaurants and stores
- π³ Integration with eMAG Genius membership
- π± User-friendly app interface
- π Quick and easy ordering process
- π Promotional discounts and vouchers available
Room to Improve
- β±οΈ Extremely long delivery times (often 2-4 hours)
- β Orders frequently cancelled without explanation
- π₯Ά Food arrives cold due to delays
- π Poor customer support with long wait times
- π€ Chatbot-based support is ineffective
- π° Inflated restaurant prices on app vs in-store
- π Inaccurate GPS tracking and courier location
- π Insufficient courier availability
- π¦ Incomplete orders and missing items
- π Unreliable estimated delivery times
- πΈ Excessive operational and delivery fees
- π Difficult order cancellation process
- π€ Rude and unhelpful customer service representatives
- π Mandatory Romanian phone number requirement
- β οΈ Payment processing errors and double charges
- π« Restaurant availability information inaccurate
