Order cancellation and customer service
It is very difficult to cancel an order and Kaufland personnel is not helping either. I spent a lot of time on the phone and on the chat both bot and person to deal with it. No phone number to actually talk to a person. Very bad experience.it should be made easier for customers to use it and cancel the orders so they can keep using the app because a bad experience will discourage them to use it in the future.
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Getting worse everyday
არასდროს კურიერები არ ყავთ, ყოველთვის აგვიანებს შეკვეთა. ალბათ კაპიკებს უხდიან და მათთან არავინ
მუშაობს. გიუქმებენ შეკვეთას 1.5-2 საათის შემდეგ მოტანის გარეშე.
მუშაობს. გიუქმებენ შეკვეთას 1.5-2 საათის შემდეგ მოტანის გარეშე.
They don’t have to deliver what you order.
Sadly, you need to file a credit card chargeback to get actual customer support. I ordered a lot of sandwiches. Bread with no filling was delivered. Bolt Food requested photos and other info. Then they refuse to refund or credit my account because maybe I took the meat & cheese out of the bread before I took the photos. I won’t waste time with their customer support next time. I’ll go straight to chargeback. Most vendors are honest and do a great job. But if one doesn’t deliver what you order, don’t expect help from Bolt Food.
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Bolt
Boa
Response from developer
Olá! Fico feliz que tenha sido uma boa experiência com a Bolt. Esperamos ver você por aqui de novo em breve e fazer mais um pedido hoje! 😊
Disappointed
Very disappointing experience. I ordered food using the “Leave at my door” option and even provided my building entry code, apartment number, and all the necessary delivery instructions. Despite this, the courier marked my order as delivered, but the food was never left at my door.
When I contacted customer support, instead of properly investigating the issue, they relied on the courier’s explanation that he tried to call me. That completely ignores the fact that I had specifically requested a contactless delivery and had already provided everything needed to complete it.
As a paying customer, I expected Bolt to investigate fairly, review the delivery records, and resolve the issue. Instead, I was left without my food or a satisfactory solution, and I was even told I could delete my account if I wasn’t happy.
This experience has seriously damaged my trust in Bolt Food. Customers deserve better protection when delivery disputes occur. I hope Bolt improves both its courier accountability and customer support.
When I contacted customer support, instead of properly investigating the issue, they relied on the courier’s explanation that he tried to call me. That completely ignores the fact that I had specifically requested a contactless delivery and had already provided everything needed to complete it.
As a paying customer, I expected Bolt to investigate fairly, review the delivery records, and resolve the issue. Instead, I was left without my food or a satisfactory solution, and I was even told I could delete my account if I wasn’t happy.
This experience has seriously damaged my trust in Bolt Food. Customers deserve better protection when delivery disputes occur. I hope Bolt improves both its courier accountability and customer support.
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