If you’re a tourist don’t bother
We are from the US, ordered because we were exhausted and didn’t want to walk to a restaurant. The status remained “preparing order” for two hours. Driver when texted typed to call within the app, which didn’t work. Even tried calling on our cell phone but call kept failing. Cancel order button disabled so we couldn’t cancel the order.
We enjoyed using Bolt for travel services but DO NOT USE the food service if you’re not living in Poland
App developers: Don’t bother replying-our money got wasted. Spend the time actually fixing the issues to deliver food promptly and accurately
We enjoyed using Bolt for travel services but DO NOT USE the food service if you’re not living in Poland
App developers: Don’t bother replying-our money got wasted. Spend the time actually fixing the issues to deliver food promptly and accurately
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TTRCFROMUSA
App uses dark pattern
App is functional but have had poor experience twice. Stores show items, you buy it then in the final receipts and on delivery you find out item was not in inventory. App doesn’t notify the customer at all when altering the order
GGumnaaminsaan
Freez!! Cravings!
It was so good and soooo yummy I definitely recommend and bolt food deliveres veryyy fasttt
💕💕🫶🏽💕❤️
AI support bot will scam you
First time leaving a review. I wish I could leave 0 stars. Ordered two burgers with one drink each, but only received one drink. Went to support, and the bot offered me a partial refund for the drink.
I accepted, but the noticed the offer was for about 1/3 of the missing drink, not the whole drink. Said this in chat, but the bot refused to talk about it further, as a “refund had already been issued”.
Spent about 30 minutes saying I want to talk to a human, but the bot kept going in circles. I don’t think they even use humans for support.
Terrible experience.
I accepted, but the noticed the offer was for about 1/3 of the missing drink, not the whole drink. Said this in chat, but the bot refused to talk about it further, as a “refund had already been issued”.
Spent about 30 minutes saying I want to talk to a human, but the bot kept going in circles. I don’t think they even use humans for support.
Terrible experience.
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BBrian_00
Bolt food georgia
1 Star — Terrible Customer Service. Never Again.
I ordered pizza and a Fanta through Bolt Food, waited nearly an hour, and received only the pizza. The courier confirmed that Domino’s had not given him the drink.
When I contacted Bolt Support, instead of resolving the issue, they repeatedly offered to refund only the missing drink.
Here’s the ridiculous part: I already paid a delivery fee for my complete order. If I want the missing drink, I now have to place another order and pay a second delivery fee to receive something I already paid to have delivered.
Support actually confirmed this was their policy, showed no willingness to offer a reasonable solution, and kept repeating the same scripted refund response.
I wasn’t asking for free food or special treatment. I simply expected to receive what I paid for without being charged twice for delivery.
I’ve used Bolt regularly without complaints, but this experience showed me how poorly they handle even the simplest customer service problems.
Refunding a missing item is the bare minimum, not a satisfactory resolution.
I’ll be switching to Wolt. If Bolt can’t take responsibility for an incomplete order, they shouldn’t expect customers to keep trusting their service.
I ordered pizza and a Fanta through Bolt Food, waited nearly an hour, and received only the pizza. The courier confirmed that Domino’s had not given him the drink.
When I contacted Bolt Support, instead of resolving the issue, they repeatedly offered to refund only the missing drink.
Here’s the ridiculous part: I already paid a delivery fee for my complete order. If I want the missing drink, I now have to place another order and pay a second delivery fee to receive something I already paid to have delivered.
Support actually confirmed this was their policy, showed no willingness to offer a reasonable solution, and kept repeating the same scripted refund response.
I wasn’t asking for free food or special treatment. I simply expected to receive what I paid for without being charged twice for delivery.
I’ve used Bolt regularly without complaints, but this experience showed me how poorly they handle even the simplest customer service problems.
Refunding a missing item is the bare minimum, not a satisfactory resolution.
I’ll be switching to Wolt. If Bolt can’t take responsibility for an incomplete order, they shouldn’t expect customers to keep trusting their service.
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PPeachmasterking
Response from developer
We’re glad we can help with your incomplete order, and that the support replies didn’t give you a resolution that felt fair, especially after you already paid delivery for the full order. For missing items, please report the affected order through in-app Support (☰ Menu > Support) so the team can investigate using your order details. We hope your next delivery goes much better.
