Bolt food georgia
1 Star — Terrible Customer Service. Never Again.
I ordered pizza and a Fanta through Bolt Food, waited nearly an hour, and received only the pizza. The courier confirmed that Domino’s had not given him the drink.
When I contacted Bolt Support, instead of resolving the issue, they repeatedly offered to refund only the missing drink.
Here’s the ridiculous part: I already paid a delivery fee for my complete order. If I want the missing drink, I now have to place another order and pay a second delivery fee to receive something I already paid to have delivered.
Support actually confirmed this was their policy, showed no willingness to offer a reasonable solution, and kept repeating the same scripted refund response.
I wasn’t asking for free food or special treatment. I simply expected to receive what I paid for without being charged twice for delivery.
I’ve used Bolt regularly without complaints, but this experience showed me how poorly they handle even the simplest customer service problems.
Refunding a missing item is the bare minimum, not a satisfactory resolution.
I’ll be switching to Wolt. If Bolt can’t take responsibility for an incomplete order, they shouldn’t expect customers to keep trusting their service.
I ordered pizza and a Fanta through Bolt Food, waited nearly an hour, and received only the pizza. The courier confirmed that Domino’s had not given him the drink.
When I contacted Bolt Support, instead of resolving the issue, they repeatedly offered to refund only the missing drink.
Here’s the ridiculous part: I already paid a delivery fee for my complete order. If I want the missing drink, I now have to place another order and pay a second delivery fee to receive something I already paid to have delivered.
Support actually confirmed this was their policy, showed no willingness to offer a reasonable solution, and kept repeating the same scripted refund response.
I wasn’t asking for free food or special treatment. I simply expected to receive what I paid for without being charged twice for delivery.
I’ve used Bolt regularly without complaints, but this experience showed me how poorly they handle even the simplest customer service problems.
Refunding a missing item is the bare minimum, not a satisfactory resolution.
I’ll be switching to Wolt. If Bolt can’t take responsibility for an incomplete order, they shouldn’t expect customers to keep trusting their service.
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Myliu kad man Atveza maista 😌
საშინელი ქასთუმერ სერვისი
ჩემი კურიერი არიძვროდა საჭმლის გაკეთებიდან 25 წუთიბერთ ადგილას იდგა, შემდგომ ნახევარ საათში მომიტანა საკმაოდ ცივი ისეთი რო საჭმელს საერთოდ გემო დაუკარგა. მივწერე საპორტს და საპორტმა 30% ფასდაკლებას გაგიკეთებთ შემდეგ შეკვეთაზეო ეგეთი რა გაგიჭირდათ ფუ
Podvedli mě
Objednal jsem si se slevou, slevu jsem nedostal, nedoporučuju
App sucks
This app sucks. They always have the drivers doing six deliveries at a time so your food always gets there later than they say and cold.
